Straight Plumbing Llc
Plumber · Bel Air, MD · Open 24 hours per Google listing
Our verdict
4.9★ Google across 222 reviews; BBB B- (not accredited) — 5 of 5 sampled are 5-star with main water line replacement, same-day emergency drain clearing, and a water treatment system install all cited as successful.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Full main water line replacement (yard excavation + concrete break) completed in a few hours — no upselling, upfront communication throughout
1 cited review
“The job was a full main water line replacement, which meant digging up the yard and breaking up concrete inside the house. He got everything done in just a few hours, kept the work area clean the entire time, and made sure everything looked good before he left.”
Cleared washing machine drain clog that prior plumber couldn't resolve and had quoted a basement floor jackhammer — brought right tools, identified cast iron rust issue correctly
1 cited review
“Robert came with the right tools and knowledge. He properly removed the traps and used the correct equipment to clear the clog. He quickly identified that the pipe was cast iron and explained how these pipes rust from the inside causing them to close up.”
Same-day emergency response for root-blocked terracotta drain line — opened the line and scheduled replacement; stayed calm with new homeowner in crisis
1 cited review
“During a family emergency, and two weeks after buying the new house, our plumbing decided it was time to back up. After another plumber "did their best" to open my drain line, and tried upselling me to replace the world. I decided to go local. I called and left a message for Joe. He was so calm about the situation, I instantly felt comfortable with his plan.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB rating is B- (not accredited) — contradicts 4.9★ Google profile; no complaint detail provided but the gap warrants scrutiny
“During a family emergency, and two weeks after buying the new house, our plumbing decided it was time to back up. After another plumber "did their best" to open my drain line, and tried upselling me to replace the world. I decided to go local. I called and left a message for Joe. He was so calm about the situation, I instantly felt comfortable with his plan.”
Scheduling miss flagged in 1 of 5 reviews — team did not show on the originally scheduled sewer replacement day (though job was ultimately completed satisfactorily)
“During a family emergency, and two weeks after buying the new house, our plumbing decided it was time to back up. After another plumber "did their best" to open my drain line, and tried upselling me to replace the world. I decided to go local. I called and left a message for Joe. He was so calm about the situation, I instantly felt comfortable with his plan.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I had an excellent experience with Robert unclogging my washing machine's drain. Before calling this company, another plumber tried to snake the line through the traps, couldn't get through, still charged me, and suggested my basement floor would need to be jackhammered to reach the pipe. Robert came with the right tools and knowledge. He properly removed the traps and used the correct equipment to clear the …”
“Joe Tull from Straight Plumbing LLC was honestly great to work with. From day one he stayed in contact with me while I was dealing with my insurance company and explained everything straight up. No BS, no upselling, just told me how it was and what to expect. He told me he’d be there at 8am and actually showed up early ready to get to work. The job was a full main water line replacement, which meant digging up the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 222 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.9★ (222 reviews) vs. BBB B- (not accredited). The rating gap is notable; BBB complaint details not available in this dataset.
Should you hire Straight Plumbing Llc?
Best for
- Budget-conscious homeowners
- Complex installs and remodels
- Water line repair and replacement
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Straight Plumbing Llc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Straight Plumbing Llcisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: White Hall · Aberdeen · Sparks Glencoe · Peach Bottom