Story's Plumbing & More, LLC
Plumber · Moore, OK · Open 24 hours per Google listing
Our verdict
4.8★ on 46 reviews; Houston Story's crew praised for same-morning responsiveness and a teacher discount that one reviewer called out specifically, but a billing dispute with a higher-than-quoted labor rate was left unresolved for 2 weeks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Next-morning arrival after same-day call confirmed in 1 of 5 analyzed reviews; gas leak repaired, ONG found a second leak, Houston returned same day to fix it — no charge debate.
1 cited review
“I called after ONG found a gas leak and he came right out and found the problem. Once it was repaired, ONG came back out and I still had a leak. So, Houston came back out and repaired the leak and it has been working very well ever since!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Contractor-level repeat use: a contractor reviewer reports 5+ years using Story's exclusively for customers, citing knowledgeable explanations and timeliness (themeCounts.professional=2).
1 cited review
“I have been working with Story's Plumbing for over 5 years as a contractor and would never hire anyone else. Houston and his team always takes care of my customers, they are great with communication, timeliness, are highly knowledgeable.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner only responded after 1-star review posted — 13-day gap between customer email and contact. Company response described as 'false' by reviewer regarding the billing program change.
“Revised: I was going to update my review and rate higher because the issue was mostly resolved but the company's reply is false!!! I tried to contact them to address concerns via email Dec. 18th. Only AFTER I gave them a one star review on Dec. 31st, the owner called.”
Billing discrepancy: final invoice labor rate exceeded what Houston verbally quoted by phone; company's public response to the 1-star review omitted this detail. Reviewer tried to contact 2 weeks before posting the review.
“Revised: I was going to update my review and rate higher because the issue was mostly resolved but the company's reply is false!!! I tried to contact them to address concerns via email Dec. 18th. Only AFTER I gave them a one star review on Dec. 31st, the owner called.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Houston and his staff are amazing! I called after ONG found a gas leak and he came right out and found the problem. Once it was repaired, ONG came back out and I still had a leak. So, Houston came back out and repaired the leak and it has been working very well ever since! I would highly recommend Story's Plumbing & More, LLC for anyone who has a gas leak or plumbing needs. He even added a teacher discount to my …”
“I have been working with Story’s Plumbing for over 5 years as a contractor and would never hire anyone else. Houston and his team always takes care of my customers, they are great with communication, timeliness, are highly knowledgeable and make sure to explain what they are doing and why. I would recommend them 100 percent! Prices are reasonable and service is exceptional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 46 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Story's Plumbing & More, LLC?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Story's Plumbing & More, LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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