Story's Plumbing & More, LLC

Houston and his staff are amazing! I called after ONG found a gas leak and he came right out and found the problem. Once it was repaired, ONG came back out and I still had a leak. So, Houston came back out and repaired the leak and it has been working very well ever since! I would highly recommend Story's Plumbing & More, LLC for anyone who has a gas leak or plumbing needs. He even added a teacher discount to my invoice which made the service so affordable! Thanks Houston and the staff for an amazing experience!

I have been working with Story’s Plumbing for over 5 years as a contractor and would never hire anyone else. Houston and his team always takes care of my customers, they are great with communication, timeliness, are highly knowledgeable and make sure to explain what they are doing and why. I would recommend them 100 percent! Prices are reasonable and service is exceptional.

Called yesterday, and they came out the following morning. They were knowledgeable, nice, and super respectful, great prices and reliable! They fixed the issue! They made our experience a really smooth and awesome! My wife and I, are definitely recommending Story’s Plumbing to all!

Revised: I was going to update my review and rate higher because the issue was mostly resolved but the company’s reply is false!!! I tried to contact them to address concerns via email Dec. 18th. Only AFTER I gave them a one star review on Dec. 31st, the owner called and texted me that same evening. We had a phone conversation. The billing issue I had was related to a “new program/billing system” they’re using. That’s not mentioned anywhere in their reply. Tell the whole “story”. The labor rate on the final invoice was still higher than what the owner told me via a telephone conversation we had. And yes, I was aware of the credit card or ACH fee. However when paying, I still had to pay for both CC and ACH fee because you can only pay in full and BOTH were on the invoice. I went ahead and paid to be done with the situation but please don’t come on here with false replies. BEWARE!!! Shady billing practices!! (Also operates under Foundry Construction Group; that’s who’s billing me anyway) Initial invoice had a charge for the Service Call Fee although work was completed with them. Second invoice took off the Service Call Fee and then added the parts, lol. And there’s an additional Credit Card Fee or ACH Fee; neither can be adjusted when trying to paying the invoice. Repair time/“truck and labor” cost: 2 hours ….$300+/hr! Pretty wild considering the backfill job was subpar. Wouldn’t recommend them to anyone. And I’ve yet to receive the pictures of the work/repair.

I had called Story Plumbing and Travis and his team arrived within a few hours to check my toilet leak. Travis found a crack in the toilet tank and since it was a very old unit, we decided to replace it. I’m very pleased with their work. Mr. Story (Houston) was most helpful with the final cost. I will be calling Story Plumbing if I need a plumber in the future.