Stokes Plumbing & Trenchless Sewer Repair
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Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
3 concerns
Pattern of owner unresponsiveness: 2 of 5 reviews explicitly document owner (Wesley Stokes) failing to respond to customer contact after initial quote/visit, with one spanning 2+ weeks of attempted outreach, Two reviews involve poor driver/staff treatment and unprofessional conduct by management, suggesting broader customer service issues beyond plumbing work, upselling concerns
Trust Score: 0/100 · Based on 16 reviews
Solid pickOur Verdict
#8 of 10 in Florence, SC
No standout specialties
- You can find better-priced options nearby
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You need detailed walkthroughs and written estimates before work starts
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 16 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Severe communication breakdown: two separate customers report weeks-long unresponsiveness to appointment requests and owner inquiries via multiple channels (phone, email, text)
Equipment accountability issues: plumber's machine left stuck in customer's yard for two months with owner refusing to resolve or communicate, forcing customer to litigation
1 review mentions membership programs or upselling
Pattern of owner unresponsiveness: 2 of 5 reviews explicitly document owner (Wesley Stokes) failing to respond to customer contact after initial quote/visit, with one spanning 2+ weeks of attempted outreach
Two reviews involve poor driver/staff treatment and unprofessional conduct by management, suggesting broader customer service issues beyond plumbing work
Upselling concerns
Quality & Professionalism
High-quality workmanship and fair pricing when engaged; one 5-star review praised efficiency, fair pricing, and respectful service from plumber Shaun
Communication
Severe communication breakdown: two separate customers report weeks-long unresponsiveness to appointment requests and owner inquiries via multiple channels (phone, email, text)
Equipment accountability issues: plumber's machine left stuck in customer's yard for two months with owner refusing to resolve or communicate, forcing customer to litigation
Respect for Your Home
High-quality workmanship and fair pricing when engaged; one 5-star review praised efficiency, fair pricing, and respectful service from plumber Shaun
Pricing
High-quality workmanship and fair pricing when engaged; one 5-star review praised efficiency, fair pricing, and respectful service from plumber Shaun
Customer reviews
Reviews from Google, Yelp & more
Shaun came recommended by a family member. He was efficient, had fair pricing and was very respectful! I have found a lifelong plumber 👍👍 highly recommend!
The manager is a disgusting person; he threatened my driver, saying he would blacklist him because my driver refused to drive an overweight load. Furthermore, they denied him access to the restroom for the 13 hours he was held at their yard.
Carriers, be very careful when loading at this shipper.!!!!! They loaded our truck with 5,000 lbs more than stated, and it took 6.5 hours to finish loading. After leaving, we scaled and discovered we were overweight. When we returned, the staff had already left, and we were forced to wait until 8:40 AM the next day to be unloaded. Our driver was treated very poorly and spoken to in a disrespectful and unprofessional manner. To make matters worse, despite all the delays and problems caused by this shipment, the shipper refused to pay detention and TONU.
If I could give this company a zero I would. Brandon Stokes came out. His machine got stuck in my yard because of his own mistake. He left the machine there for two months and now I have to go through litigation to have it removed. All the gunk from the sewer is just seeping in my yard. I paid him for the work he did. He wants me to pay to have his machine removed. Good thing I have cameras all around my house and keep videos of all transactions with people like this. I tried contacting the owner Wesley Stokes to work this out before I had to take legal action but no response.
Not good ...reached out to company...spoke with owner...got a quote...called to set appt for 2 weeks straight. Emailed, text, no response. It led me to believe this company either does not exist and if it does it has no ability for follow through. I found another company prompt, professional courteous, and excellent in every way Don't settle...and it is hard to even give 1 star but no other choice
Business details
Service area
Based in Florence. Serves 1 nearby cities within 20 miles:
Stokes Plumbing & Trenchless Sewer Repair