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Stilwell Plumbing & Drain Cleaning

Dundalk, MD
4.3(334 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

2 concerns

Major scheduling delays on quote based work: One customer reported crew arriving 5.5 hours late (1:30pm vs 8:00am appointment), even after final inspector arrived first, Significant service quality variance: High touch emergency calls (4 5 stars) contrast sharply with large project execution (1 star), suggesting inconsistent crew quality or supervision

Trust Score: 0/100 · Based on 334 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 334 Reviews Tell Us

Emergency Response

Exceptional emergency responsiveness: 3 of 5 reviews specifically praise rapid response to urgent calls, including answering during non-business hours

What To Watch Out For

Poor restoration and site cleanup on major jobs: One water line replacement left the lawn and newly replaced sidewalk damaged, with promised spring repairs never completed by May

Inadequate job planning and resource management: Technician admitted to lacking proper tools mid-job, forcing suboptimal work instead of rescheduling with correct equipment

Poor follow-up and accountability: Customer reported zero contact attempts to remedy promised restoration work over 7+ months

Major scheduling delays on quote based work: One customer reported crew arriving 5.5 hours late (1:30pm vs 8:00am appointment), even after final inspector arrived first

Significant service quality variance: High touch emergency calls (4 5 stars) contrast sharply with large project execution (1 star), suggesting inconsistent crew quality or supervision

Quality & Professionalism

Strong technical expertise and communication when crew is properly equipped: 4 of 5 reviewers mention detailed explanations, attention to detail, or confident problem-solving

Communication

Exceptional emergency responsiveness: 3 of 5 reviews specifically praise rapid response to urgent calls, including answering during non-business hours

Strong technical expertise and communication when crew is properly equipped: 4 of 5 reviewers mention detailed explanations, attention to detail, or confident problem-solving

Respect for Your Home

Poor restoration and site cleanup on major jobs: One water line replacement left the lawn and newly replaced sidewalk damaged, with promised spring repairs never completed by May

Good Communicator

Customer reviews

Reviews from Google, Yelp & more

E
Elona Shannon

Stilwell Plumbing came out really quickly when I needed help, which I appreciated. The plumber was friendly, professional, and knew exactly what he was doing. He got straight to the problem and fixed it without wasting time. Everything was handled smoothly and I didn’t have to stress about it. I’d definitely call them again if I ever need plumbing work.

S
steven brown

Stilwell’s team did an outstanding job fixing our plumbing problem. More specifically, we had an underground damaged/leaking water main pipe, caused by a contractor installing a fence gate. Although the initial call was made to Stilwell during non business hours, they answered immediately. A crew surveyed the problem. They were polite and explained in detail the needed repairs. The cost was reasonable and the repairs were made. All went well. Recommend Stilwell for your plumbing job!

J
James White

Lamont was fantastic. Came to the house promptly and had a high attention to detail about his work. He was great at explaining things to me and shared more about services that Stilwell offered. He is the reason we will continue to utilize this company. Shoutout to Lamont

R
Ronald Becker

Be aware. My experience with Stilwell Plumbers was horrible. I was told the crew would arrive at 8:00 am to start on my water line replacement from the meter to the house. They showed up at 1:30 pm. In fact the final state inspector showed up for inspection before the crew did. Once the crew showed up late, they were in a hurry to get the job done. They dug up my front lawn and destroyed my newly replaced sidewalk leaving it a disaster. I was told that they would return in the spring to fix the lawn and sidewalk. Never once any means of contact. All they did was come out and throw hey to hide their sloppiness. Its now May and my lawn still looks ashamed and my sidewalk stands crooked and is a trip hazard. I also had to have my basement floor cleaned due to all the mud and dirt that their crew tracked inside. What was really upsetting is that I had several estimates that were less, but I chose Stilwell thinking I would get a lot better service. As it turned out I was wrong. Very disappointed and upset of the final outcome. Now I have to pay to get my sidewalk and lawn repaired. The tech did say he was missing the proper tools to the job correctly and I was told that was the best he could do for what he had to work with. If I would of known this from the start I would have chosen a different company. I will say they did repair my broken waterline, but in the future if I need a plumber, I will be looking elsewhere than Stilwell.

D
Diane Fantone

We had several plumbing issues and still well Plumming came out right away to address our needs. Lamount did an awesome job taking care of everything that needed to be done. We really appreciate his expertise and the time he took to fix our plumbing issues.

Business details

Phone
(410) 593-0970
Address
6905 Proctman Ave, Baltimore, MD 21237, USA
Hours
Open 24 hours

Service area

Based in Dundalk. Serves 17 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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Stilwell Plumbing & Drain Cleaning

4.3$$
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