Stewart Plumbing
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No emergency data in reviews
Mid-Range
Based on review analysis
1 concern
With only 21 Google reviews, the 1 star ghost complaint (month long delay, unresponsive, simple part) represents ~5% of total reviews — a meaningful proportion at this review volume.
Trust Score: 0/100 · Based on 21 reviews
Our Verdict
#11 of 12 in Kettering, OH
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 21 Reviews Tell Us
Emergency Response
Christmas subzero storm emergency: arrived 'in a moments notice' when larger well-known companies wouldn't come until Monday — elderly neighbor's burst pipes handled same day.
Transparent pricing and scheduling: gave upfront quote, honoured the price, arrived within agreed window and texted ahead; new homeowner explicitly praised his honesty about repair priorities.
Ghosted a client for nearly a month over a simple part that a competing plumber sourced at a local store and installed in one day — 90-year-old client was left without functional bathroom during the wait.
What To Watch Out For
Ghosted a client for nearly a month over a simple part that a competing plumber sourced at a local store and installed in one day — 90-year-old client was left without functional bathroom during the wait.
With only 21 Google reviews, the 1 star ghost complaint (month long delay, unresponsive, simple part) represents ~5% of total reviews — a meaningful proportion at this review volume.
Communication
Transparent pricing and scheduling: gave upfront quote, honoured the price, arrived within agreed window and texted ahead; new homeowner explicitly praised his honesty about repair priorities.
Ghosted a client for nearly a month over a simple part that a competing plumber sourced at a local store and installed in one day — 90-year-old client was left without functional bathroom during the wait.
Pricing
Transparent pricing and scheduling: gave upfront quote, honoured the price, arrived within agreed window and texted ahead; new homeowner explicitly praised his honesty about repair priorities.
Customer reviews
Reviews from Google, Yelp & more
5 Stars all the way around!! As a new homeowner, you don't know what you don't know. I asked Stewart Plumbing to take a look at a few things and let me know what I was looking at. I respected his honesty when it came to what is a priority. There was a quick turnaround to get work scheduled and came on time during scheduled window. Even gave me a heads up that he was on his way. Good communication is hard to find these days and I appreciated that a lot. Jimmy replaced main water shut off valve and eliminated something I wanted removed for more space in area. He did a fantastic job and I am very happy to have things updated and more functional and streamlined. I will definitely be calling Stewart Plumbing for my next plumbing needs. I highly recommend this business.
I had asked for recommendations for a professional plumber on Facebook asking about a water heater and Jimmy was quick to respond. We messaged back and forth a little bit before deciding to hop on a call. Jimmy was incredibly patient with me as I asked a million questions. He walked me through multiple scenarios as to what might be the issue and provided several recommendations. At no point was he pressuring me towards a sale. He is incredibly knowledgable and even more helpful. We both agreed that his services were most likely not needed at this time. When the time comes for me to have ANY plumbing work done in my home, I will be calling Jimmy immediately. I will be referring Stewart Plumbing to friends and family! Thanks, Jimmy!
Found him through Facebook local group post and recommended by someone responded to my post. He responded quickly; even though, I dm him at 9:30 pm. I was in needed someone to fix my pipe as soon as possible, and he able to come out the next day as we planned. His price was fair, and his service was outstanding! I’m glad that I found him instead of using the contract or a big company that I would never had to pay this price. Thank you!
Zero stars. Horrible service. Came out to fix a handy cap bathroom, said it would take weeks to get the part. After nearly a month I gave up and got a quote from another plumber they fixed it in one day and picked up the parts at a local store. If your going to ghost someone, have the decency to let the customer know you dont or can't do the job. A 90 year old lady had to wash her hair in a sink while waiting for this joke of a company. The part was so simple to replace, the new Plummer was honest and told us the replacement was easy and informed us it shouldn't have taken that long to get and the client could have gotten really hurt by not having their handicap accommodations.
5 Stars! Stewart Plumbing exceeded expectations far above & beyond. Excellent work, reliable, trustworthy. Made sink removal + install look easy & certainly clear. It's beautiful! I knew of the company because Jimmy showed up in a moments notice during the subzero christmas storm. Elderly neighbor's pipes burst through her ceiling, water everywhere. She was scared, it was a mess. Well known local companies wouldn't come til Mon...(it was Fri & a true water emergency). Stewart Plumbing was highly recommended on Neighborhood app so she called him through tears. He truly cares. Watching him troubleshoot, save her home, & rebuild was incredible. I didnt think twice about calling for some kitchen upgrades. This company is too good to keep to myself, must share good news with community. You will be highly satisfied here.
Business details
Service area
Based in Kettering. Serves 8 nearby cities within 20 miles:
Stewart Plumbing