Steve Basso Plumbing Heating & A/C
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Budget-Friendly
Based on review analysis
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 73 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 73 Reviews Tell Us
Emergency Response
Fast emergency response: repaired a shower leak within 24 hours of report, with same-day scheduling available
Professional communication throughout the process: prompt scheduling, clear explanations before work begins
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
Professional communication throughout the process: prompt scheduling, clear explanations before work begins
Technicians praised for cleanliness, efficiency, and professionalism on-site
Communication
Professional communication throughout the process: prompt scheduling, clear explanations before work begins
Pricing
Flexible pricing with willingness to work with customers on cost
Customer reviews
Reviews from Google, Yelp & more
We have worked with Basso Heat & Plumbing on several plumbing issues and have been consistently impressed. Jamie, Jason, and Jonathan have all taken the time to thoroughly evaluate our concerns and provide honest, practical advice. What stands out most is their integrity—they are just as willing to tell you when a project can be delayed as they are to recommend necessary work. Lauren, who manages scheduling, is outstanding. Communication has been prompt, clear, and professional from start to finish. It’s refreshing to find a company that is honest, efficient, and focused on doing what’s right for the customer. I would recommend them without hesitation to anyone looking for reliable plumbing professionals.
I had a leak coming from the shower through the ceiling that came on quickly. It was repaired within 24 hours, I can’t say enough good things about how easy it was to work with Lauren and Jason. She got me scheduled right away, and he explained the issue very clearly before starting the job. Thank you!
Really good company. Expert and highly knowledgeable about AC systems. Great to work with! We were caught mid summer with a failed condenser/compressor. Steve Basso scrambled to find a replacement unit to match our existing system, saving us multiple thousands. Other vendors were quick to provide quotes without doing a thorough assessment which would have resulted in a failed install and substantial additional costs in equip, time and work. Steve Basso also has a strong network of vendors, e.g., electricians, that are also expert and available to support his work.
Their plumber Jamie did an amazing job repairing my mother's kitchen sink faucet and also the supply line. In addition he also cleared the blockage within the bath tub drain line. He went above and beyond to make sure everything was fixed and all set. I also love the fact that he's very flexible with the pricing. Overall, me and mom (especially) is very satisfied. Worth every penny. Highly recommend this company. Most of all, I highly recommend Jamie the plumber.
We had to say goodbye to our 50+ year old boiler and replace it with a new HE Gas unit. We collected quotes from several plumbers and decided on Steve Basso for two reasons: Recommended by friends Prior work satisfaction The results have been outstanding. Replaced a rats nest of pipes ins old switches with an organized small footprint Utica HE unit. The Basso workers were clean, efficient and a pleasure to work with! Very happy customers🤗
Business details
Service area
Based in Ansonia. Serves 11 nearby cities within 20 miles:
Steve Basso Plumbing Heating & A/C