Stay True Plumbing LLC
Plumber · Newark, DE
Our verdict
Extremely fast to respond (same-day service) with friendly staff, but pricing transparency issues and inconsistent workmanship quality create risk on larger jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness: 2 of 5 reviews explicitly mention same-day or immediate scheduling during emergencies
2 cited reviews
“Called and got serviced the same day”
“came as promised at the time slot which was also another plus”
Strong customer retention and loyalty: 2 reviewers mention using the company repeatedly over many years (20+ years and 3rd time)
1 cited review
“careful to take out least as possible. They also cleaned up so well”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Friendly, professional staff: Multiple reviews praise office staff (Shirley) and technicians (Randy, Shawn, Brian) by name for kindness and professionalism
2 cited reviews
“came as promised at the time slot which was also another plus”
“careful to take out least as possible. They also cleaned up so well”
Attention to property protection: 1 review notes careful work to minimize drywall damage and thorough cleanup after extensive repair
1 cited review
“careful to take out least as possible. They also cleaned up so well”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness concerns with vulnerable customers: Long-term customer (20+ years) on fixed budget alleges bait-and-switch on toilet quality and inflated labor time, resulting in complete loss of trust and refusal to use again
Cited in 1 of the 5 reviews we analyzed.
Pricing opacity and potential overcharging: 1 senior customer reports being quoted $650 for a 20-minute toilet replacement using a $200 retail toilet, with technician appearing to artificially extend job duration to justify $450 labor cost
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We have used and trusted Stay True Plumbing for over 20 years. We are seniors on a fixed budget. We asked them to replace our powder room toilet with a better quality toilet (Kohler). They quoted $650 to replace and install. What we got was the lowest grade Kohler toilet on sale for $200 retail, it cost less for them. It would have taken less than 20 minutes to replace. But Randy kept going back and forth outside …”
Positive
“Called and got serviced the same day. Randy was super nice and helped us with our kitchen sink! Thank you again Randy!”
“I have used Stay True Plumbing over the years n always happy with the service n price. Recently I was part of a home purchase where last minute the lender said the hot water tank had to be replaced. Stay True Plumbing was the best price buy hundreds lower n also extremely patient with the timing and date to actually get in to do the replacement. They understood our situation and worked hard to help us get it done!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 69 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Stay True Plumbing LLC?
Best for
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need warranty-grade work on a complex or high-stakes install
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Stay True Plumbing LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Stay True Plumbing LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Middletown · Newark · Hancocks Bridge