Stan's Heating, Air, Plumbing & Electrical

Showed up the next morning to check out the situation. Julian Rodriguez showed up later that afternoon with the new hot water heater. He explained everything he was doing during the process. Very thorough, polite & professional. Cleaned up the area he was working in and removed all the debris and old parts.

Mr Robert Mendoza and Mr Daniel did an amazing Job replacing my evaparator coil which leaked with the new one. He took the time out to explain to me every detail he was doing as I asked questions. They both did a outstanding job. They made sure they put plastic down on my wooden floors as well

I was concerned that mold was forming around an air conditioning register. Stans sent technician Pablo Alonzo Benitez. He did a great job checking and cleaning the Register and determined it was not mold. thank you Stans for hiring and training quality technicians..

What a horrible experience. Stan's came recommended. At first they seemed great. I spent THOUSANDS of dollars with them. Having them remove my septic system and install lines to the city plumbing. There were some challenges but they stepped up and resolved. Gave them a chance to do some work on my AC but they dropped the ball in getting a fan motor and the work done timely. I was a maintenance director for Target, so I am not unfair in my expectations for service and I have had licenses in both fields so know the challenges. They just collected 1100.00 for jetting my drain lines again. They had done so right after the septic service 4 years ago (with camera work) so the condition of the lines was known and there was no "build up" concern at either event. Now 4 months after cleaning and with just one person in the house, the tech out yesterday claims the lines are too clogged and will need new lines run. Stuck me for 189 dollars, didn't clear the line and left. Clearly they think I have free cash to just hand over. And if their jetter work is so crappy that it can't clean pipes (as the tech also indicated that jetting now will not work) why was this not a discussion after they jetted it. I called and asked to speak to someone about this, but no one has contacted me. Might seem like a good company if you have money to spend and don't know about plumbing, however, GET A SECOND OPINION before spending with these folks.

I had Stan’s out on 9/12/25 to replace a metal sheet, clean my drip pan, and replace styrofoam from my previously failing evaporator coil—damaged components from an earlier leak. This should have been covered under warranty, as I had Gold Plan maintenance in March 2025 and renewed. When they corrected some of the components, they damaged my ceiling and insulation by forgetting to glue condensation tubes, causing a second leak that same day. Weeks of my requests for insurance or reimbursement have been ignored. I had to cut a hole in my ceiling myself on 9/13/25 to prevent mold and have already spent over a thousand dollars on inspections and property damage, with total damages in the thousands. The HVAC unit still isn’t fully fixed, and I’m left to handle the property damage myself - including mold. As a Gold Plan member, I should be reimbursed directly—not forced to go through my builder, as they suggested. This is untimely, unprofessional, and unacceptable. I cannot recommend Stan’s. Update 10.23.25: still no direct reimbursement or insurance from Stan’s AC with the property damages.

My recent experience with Stan's was so unprofessional that it's hard to believe. I had an HVAC issue covered under my builder's warranty so I scheduled Stan's since they are the ones who installed the unit. Corina called me to cancel & reschedule 3 separate times, stating techs had been out sick. I was super understanding and this wasn't a big deal to me. Everyone is short staffed and people get sick. I had no idea this was foreshadowing my ongoing experience with them. When a tech finally came out he diagnosed the issue and was able to confirm it was an entire missing piece that was never installed. First strike against Stan's, they did their job wrong the first time. Now that we knew the problem I had to schedule again for someone to come fix it. When they finally came it was 2 guys. I had to ask them to wear shoe covers and they weren't thrilled about having to go back to the truck (instead of being prepared and having them initially) they went into the bathroom to fix the issue. I asked them if I should move any of our personal items out of there and they told me no. They finished the job and left. Afterward I went in and saw that they had destroyed my bathroom. They had to cut at drywall and left it everywhere. Not to mention it was very clearly where we bathe our child so all of her toys, towels etc were all covered in drywall. They installed the unit crooked and left dirty black fingerprints all over the ceiling. They also took a nice chunk out of the wall with their ladder on the way out. I called and spoke to Corina about the issue. She said to send pictures. I sent them and never heard back. The next day after calling twice I finally got ahold of her and she was so incredibly cold and rude to me. Absolutely zero apologies. Did not even try to take responsibility for their actions. Just coldly said "we need to get you scheduled and don't have anyone til next week" so you mean to tell me after 3 reschedules and some very shoddy work, I'm back at the bottom of the list? Just wait, it gets better. The guy who came the following week wasn't given a reason for his visit, the notes just said that the other guys left a mess. So he wasted his time coming out. Due to all of the cancellations, I also had to cancel the follow up drywall appointment that was set to repair the drywall after Stan's completed their job. When this company was finally able to come they went to go and do their job and stated that the fan piece (the part that was "repaired") was installed incorrectly and was very likely going to fall from the ceiling. Thats right, a heavy bathroom fan in the bathroom I bathe my child in was not actually secured. So those 2 guys who destroyed my bathroom didn't even do their job right. So once again Stan's had to come out. This time Bernie came. Bernie showed up, immediately put shoe covers on and was beyond friendly. He went and looked at the issue and went and got plastic to tape around the walls to protect the bathroom. I asked if that was standard and he said yes. He was extremely thorough and professional and fixed up all of the shoddy work that had been done. THANK YOU for being friendly and competent unlike every other person I dealt with. So yeah, an issue that only happened due to their error in the first place took 3 cancellations, 4 actual visits and a lot of cleaning on my part. This is one of the worst experiences of my life and I wouldn't recommend Stan's to my worst enemy.

Yelp I am writing a review about Stan's Air Conditioning & Heating of Austin, Texas and my experience in contracting with Stan's to install a new Energy Recovery Ventilator (ERV). A few months ago, I contacted Stan's Air Conditioning & Heating about replacing a 20-year old Honeywell Energy Recovery Ventilator (ERV) that came with our house, with the more powerful and modern, Swedish Fantech ATMO 200E ERV. Energy Recovery Ventilators are used in houses to introduce outside fresh air in "tightly" insulated houses and are recommended by the Environmental Protection Agency (EPA) for that purpose. Due to the pollen in Austin, we also use our ERV to filter and circulate external air inside our 3,000 square foot house, especially during "Cedar Season." We had worked with Stan's A/C previously when they installed two replacement 2.5 Ton air conditioning units and two 70,000 BTU furnaces a few years ago. Our experience was positive as well ... Stan's sent-out two complete install teams for the two air conditioning and heating systems! We were impressed with this because they were the only contractor that quoted one-day replacement service for both systems! Similarly, we had a positive experience with the ERV install, however, the issues were different than the air conditioning install. First, Fantech has highly-rated ERV products; however, they do not have the traditional dealer network normally associated with HVAC systems. So, the contractor has to find a distributor to purchase the Fantech Energy Recovery Ventilator and arrange for the warranty service agreement - Sort of like buying a highly-rated Tesla electric car which has a warranty but no dealer network. The second issue related to the Fantech brand, is that although the brand is distributed internationally, local contractors invariably have limited experience for the admittedly small Fantech brand in the United States. So, it follows that the installation contractor generally has limited experience installing and servicing the Fantech brand. Despite these issues -and a few others - I was impressed with the "Can Do" attitude of the team at Stan's who take pride in solving Any HVAC problem a homeowner is likely to encounter. Stan's team showed determination in solving a multitude of issues related to the install, many of which were not their fault, such as when the distributor sent-out the wrong ERV unit with incomplete paperwork that did not specify the model that we had purchased, and no model markings on the box. At this point, a series of specialists got involved to work-through issues including Eric, our sales support specialist, Alaina, the supervisor for Stan's senior techs and inspectors, and Gary, the warehouse manager. We would especially like to thank Say and Gabriel who did the final installation of our ERV. However, what truly set them apart was that Roland, the Vice President of Installations literally "Cleared His Desk" to help us work -through countless details until the job was completed ... over one month later! That is why I choose to write this review and congratulate them on a job well-done! Sincerely, Michael Edelen Photo Link: https://photos.app.goo.gl/1x7jeizMRRKNac8d9

The homeowner purchased a house which had gone through inspection etc, and shortly after, new tenants moved in. Inspection report from the purchase showed a 3 year old working tankless water heater without issues. The tenants complained that while they had hot water, it was not hot enough. The winter storm was coming soon so I as the property manager called Stan for a checkup. Stan's plumber verbally convinced my tenants that the 3 year old water heater had been incorrectly and dangerously installed, emitting enough carbon monoxide that poses immediate harm. The plumber suggested a full replacement because it was not worth the money to fix/reinstall. Stan's plumber did not flush the system, nor run diagnostics on the unit, because he conveyed that the unit was so dangerous they would not touch it. This scared my tenants. Upon hearing this, the fearful tenants and landlord at this point fearing the storm coming, we collectively agreed to replacement on the spot even though I found the replacement price tag to be exorbitant at over $4000. After replacement I looked up the exact model, it was a traditional, not tankless, GE RealMax Platinum 40 gallon water heater and it would only retail at less than $800 at Sears. I was charged $3,722.00 for this $800 unit, and the labor cost was $616. After installation was completed and tenants settled, I reached out to Stan. They had all the proof of my "agreements" on the phone recorded, and would not address why the water heater itself was priced at almost 5 times that of retail. The VP Brian Cardwell exchanged emails with me stating that since I had agreed for the replacement there is nothing they can do, and the dispute went in circles. I refused to pay the invoice until dispute was settled, yet Stan took the liberty to charge my card the entire amount. I contacted BBB, and the credit card company to request Stan to split the cost for a $2000 refund. For installing a new $800 heater plus $616 labor, totaling less than $1500, I believe splitting the cost even at $2000 would be more than fair. Stan turned in all call logsto BBB and my credit card showing that I had agreed to everything, therefore case is closed.  As a property manager of many units around Austin, I do not have the desire to relentlessly chase after a refund, but I do not want atx homeowners to be coerced into replace a unit when it can easily be repaired. Stan claims that the "reinstallation" cost of my working water heater would come in at a few thousand dollars as well. Yet this was unfounded since a diagnostics on the original tankless was never ran. I have never seen such deceptive price hike. I will never use Stan again for their unscrupulous pricing structure. Side story, the employee that came to install also told my tenant that the closet is out of code which will not pass inspection when the inspector would come, and called his friend to come out for an extra $600 to patch up the closet and demanded I venmo him right away. I would stay away from Stan.

I am disappointed with Stan's because of their follow-up. A new evaporator Coil was installed along with some other duct work. After the evaporator coil was installed no one bothered to clean up. I cleaned up water bottles, screws, pieces of cut metal, etc. Then after paying for a wider diameter duct run, no one came back out to measure the improvement in heat. Therefore, did I get what I paid for. I had spent just over $4000 dollars in late August of last year. Now, I have water filling up in my drip pan. Unbeknownst to Stan's, I did have my drains flushed and had another HVAC company check my system. Water was leaking from the plenum and into the drip pan. Both the primary and secondary pipes were clean. The secondary pipe has an automatic shut-off. When I called Stan's and described my issues, the lady answering the phone said my issue was a clogged drain pipe. It was my issue and should have had their maintenance plan. Ironically, another HVAC guy was at my house and he reaffirmed they were wrong and should cover their work and labor. That lady had then hung up. My 2nd call to Stan's was better and they scheduled a technician to come out. The young technician told me my pan had water due to the pipes being clogged and he would charge me a total of $300. At that point, I told him that I already had two plumbers out here and another HVAC company. I pointed out where the water was coming from. At that point, he opened up the system and said the installer had used the wrong sized catch. He reached out to his supervisor, then told me they may have to replace the evaporator coil. My 3rd call to Stan's was the same. This time the representative apologized and said she would get a supervisor to contact me. No one did. My 4th call, I was told there were no notes, but a part was on order. I gave Stan's time and tried to be understanding. However, I feel that their follow-up and customer service after installation, basically sucks. I am frustrated enough to take the time and write a detailed review of their lack of quality installation and clean-up. Their lack of warranty service. They accuse the customer of something before looking at the problem. Still waiting for a supervisor to call me back to tell me they stand behind their work and will make things right.

Updated review April 2026 What has happened to scheduling? Stan's set up a morning maintenance for my AC/heat on April 16, 2026. Near the end of the morning, I called dispatch to see if the technician was coming. The dispatcher had no information. Since I had an afternoon appointment, I rescheduled the service to April 30, 2026, and it was set up for the first appointment of the morning (8:00am-10:00 am arrival). I called dispatch around 10:00 am to see if a technician was still coming. Dispatch could only say that 30 minutes before the technician arrived, we would get a call. Otherwise, dispatch had no information on when the technician would arrive. At 11:00 am, a Stan's truck was in our driveway. (No 30 minute alert.) I went out to talk with the technician and told him I was glad that he had come. He said for some reason we had been dropped off the schedule and he was supposed to be in Georgetown. I asked if he could do the preventive maintenance (the pre-paid Gold Service Plan) since he was here. He had to call a supervisor to get permission to stay and do the system checks. The technician was great. However, the scheduling and dispatch is a mess. I tried calling to raise the issue with a supervisor--twice. No call backs. I'd like to understand Stan's cost to acquire a new customer verses the cost to retain an existing customer. Jonas and Nathan provided excellent service and treated our family with respect and professionalism. We had replaced countertops, so all faucets and sinks were replaced in our home. Jonas investigated toilet and pipe leaking. He pointed out where we were likely to have problems when the project started and explained our options as the limitations of our 30 year old home became apparent. Our quote was accurate. We appreciated that options were given at more than one price level. We were able to schedule an appointment that fit with other contractors doing work. Stan's was on-time and communicated well with us.They picked up equipment at Ferguson's for us, since we don't own a truck. Overall, Stan's did a great job and employs good people.

I recently hired Stan's to do a hot water heater flush and maintenance check on my electric water heater in my rental while the unit was vacant. Technician came, did the flush, and readjusted the temperature of my lower thermostat from 120 to 140 degrees, saying it would help with the sulfur smell. He instructed me to run the hot water every other day to keep it flushed, that there was no need to replace the anode that I inquired about, and everything looked to be in good working order. When I came to run the hot water 2 days later as instructed, there was no hot water running at all. It appears that the higher temperature adjustment overworked both thermostats (the water heater has a lower and upper thermostat) and both stopped working. I called Stan's again and another technician came to inspect the unit. He quoted me $585 to replace both thermostats including a $250 unusual heater location fee. My lowboy 51 gallon water heater sits on a platform above the dryer unit, easily accessible with a step stool. I was quoted $350 to replace the anode plus additional fee as they would have to empty the tank and bring the unit down to replace the anode for a total of a roughly $1000. I went ahead and scheduled the repair but after doing a little research, I called in to cancel. The service agent on the line told me a manager will call me to discuss the issue. One week later, I still haven't gotten a call back. In the meantime, went to Ferguson's Plumbing Supply on Airport Blvd armed with the serial number of my AO Smith water heater. They ordered me the two OEM thermostats for a total of $50 (it took 3 days to get the part). It took shutting off the water heater breaker, a screwdriver, a voltage tester for $20, a small step stool and 30 min to replace the two thermostats. Water heater is working once again and I'm glad I took a pause to do a little research (or rather wait for the manager call I never got). I'm guessing the quality of work has a lot to do with the integrity of the technician assigned so I cannot speak for others on their team but I will not hire this company again.

Do not purchase an HVAC from Stan's. Dealing with a recent $6000 in home damages and counting. I had a very unfortunate experience with Stan's HVAC recently. My unit, which is only 2.5 years old, started leaking water through my ceiling. When Stan's came out for repairs, they charged me $500, but unfortunately instead of fixing the problem, the leak continued and got worse. They initially claimed the leakage was due to negligence on my part, for not purchasing their "Maintenance Package," which I had never been offered during previous visits. I immediately purchased this, again, thinking this was my fault. A few days later, they returned, and it was clear something was seriously wrong. A new team member opened the unit (the previous one did not), and realized a four-foot block of ice had formed around the HVAC's interior, something that shouldn't happen in a well-functioning unit. This led to another $500 in repairs. Conveniently for Stan's, the Maintenance Package I purchased wouldn't cover this, because it only extends labor by 1 year - and I was out of coverage now by a few months. They would not extend any further coverage or take accountability simply because a part inside the HVAC that was malfunctioning wasn't made by Stan's. On top of the Stan's expenses, I had to hire a moisture control company for $3,500 and pay $1,200 to repair the ceiling, bringing the total damages to nearly $6,000. It took two weeks to resolve everything, with multiple vendors making daily visits to my home which was completely disruptive to my full-time job, as well as my renter's full-time jobs. While I understand that issues can arise, I'm really disappointed with how this situation was handled by Stan's and the significant cost it has caused me.

I contacted David Renault, the original salesperson, on 10/6/2024 via email and this supposed Michelle England on 10/27/2024 and as of 11/11/2024 I have heard ZERO and the unit runs 24/7 and does not cool the house down a single degree and the heater smells of mold. Again, $17,000 and not even 3 years old. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ August 21, 2024 Absolutely abysmal in every way. I had to have the air conditioners replaced during the pandemic and supply was short and the smaller places that I normally use were being out stripped by places like Stan's. Well, we all know how bad the summers have been so $17,000 for top end unit that I assumed would lasty 20 years. Not 3 years in and I already have $1,400 repair bill. To boot, install was heinous, but all service providers during the pandemic were. The installers were basically 20-year-old dudes making too much money and too cool for school. Fast forward to the first servicing and I told them the next day something was not working the same. It cooled down and I was ill so I let it go. When I had the units serviced this year I told them again and they implied it was me. Nope a few weeks later the whole unit stopped working, yup it was all in the old chicks head. You wonder why women get irate, this is a perfect example. It is ok though, it looks to be brewing class action suit product based on what I am seeing online and Stan's will get roped in because there is absolutely no way that they did not already know that there were issues. Corporate greed at its absolute best, this is what is destroying America, my last units were 30 years old. I really regret replacing the second unit now. Carrier Infinity series, run the other way, Stan's do not believe the salespeople.

So incredibly disappointed. I paid $100 for a diagnostic to be told that I need to get my whole ac unit replaced. I was told my free-on was basically empty and that it would cost me $2,000 to refill it. They recommended that I instead replace the whole unit.... I trusted that they were truthful when mentioning my free-on was low and almost moved forward with replacing the entire unit for $10,000... Luckily, my friend sent me the contact information for another repair man. I called them up and they came by and checked my free-on levels. They said my free-on levels were normal and laughed when I told them I was previously told my free-on was empty. He proceeded to show me the free-on meter and I could see that it was in fact not empty.... They said my motor needed to be replaced and that I could still get a few more years from my unit. It cost me $400 to change the motor.... And yes, after getting the motor replaced, my ac has been working perfectly FINE. It's going strong and clearly has no issues with the free-on. I wouldn't trust this place. They are very salesy and will immediately tell you that you need a new ac unit when there could be another solution. Apparently they will also just blatantly lie about your free-on levels and god knows what else. I'm just annoyed I paid a $100 diagnostic fee to get lied too. Thankfully, I didn't spend thousands of dollars on a new unit and only had to spend a few hundred. It's frustrating that my ac issue could have been fixed faster if they didn't lie. This weather without ac is brutal...

tl;dr -- Stan's can do the work but they're *very* overpriced. I had Stan's come out and diagnose my heat pump system - it had stopped cooling. They were able to identify that I likely had a leaking coil and recharged my refrigerant (~$500). We talked about long-term repair options and was told that I'd get a call about coming back to detect whether the leak was coming from the indoor or outdoor unit. No one called. After a couple days I called back to make an appt. They came back and detected the leak in about two minutes (~$240). I chatted with the tech about long-term options and prices and he said replacing the coil would probably be $3k or so and if I wanted to replace the entire unit I'd be out up to $10k. He says the office will call to provide exact quotes. They didn't call. I called a couple days later and had to leave a voicemail with the parts department. They called back the next day and said that the coil replacement would cost $3,400. Oh and also the coil is backordered so it would be *months* until a replacement came in..........We're in a heatwave and I'm worried that my AC is going to go out. Very unhelpful. Anyway, I never called them back. Instead, I went with a smaller shop. Those folks quoted me $1,500 to replace the coil and said they could get it in in a few days. They also quoted me about $3,400 to replace the *entire air handler*. So, go ahead and call Stan's, but be prepared to hound them for service and to massively, massively overpay.