SOS Plumbing and Drain Service Medford Oregon
Plumber · Ashland, OR
You call them directly — we don't sell your info or route the call.
Our verdict
Consistently dispatches skilled technicians same-day or next-day even during holidays, with long-term customers praising fair pricing and genuine care.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: 4 of 5 reviews mention rapid scheduling or prompt arrival, including next-day service on New Year's Eve weekend when competitors were fully booked.
2 cited reviews
“Lance showed up as promised, amazing attitude, big smile.”
“Paul prompt, excellent job cleaning sewer line.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technician quality: Named plumbers (Paul, Steve, Lance) consistently praised for professionalism, knowledge, and workmanship across diverse jobs (sewer cleaning, water heater replacement, leak diagnosis).
2 cited reviews
“Paul prompt, excellent job cleaning sewer line.”
“Lance showed up as promised, amazing attitude, big smile.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing and customer loyalty: Long-term customer explicitly notes 'affordable' pricing and describes company culture as trustworthy; one technician even declined payment for a minor visit.
1 cited review
“Such good people and prices and affordable.”
Courteous staff: Office staff (Amber, Mike) and technicians consistently noted for politeness, smile, positive attitude, and customer reassurance during stressful situations.
3 cited reviews
“Lance showed up as promised, amazing attitude, big smile.”
“Paul prompt, excellent job cleaning sewer line.”
“Such good people and prices and affordable.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“We had a serious problem with a leaking water heater the day before New Years Eve. I called every plumber I knew, they were all closed or swamped, so I took a chance and called On-It plumbing, and yes, they could come the next day. Super good luck for me. The nicest most knowledgeable young man, Lance, showed up as promised and went to work. He was amazing, truly, and it was a big nasty job as the old heater was …”
“Very impressed! Paul, my plumber, was prompt and did an excellent job cleaning out my sewer line and explaining my issues and correcting them so it’s easier to clean out in the future. Amber, the office person, was also very sweet and helpful. I highly recommend them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 50 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2025.
Own SOS Plumbing and Drain Service Medford Oregon?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.