Solution Plumbing
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Fair Pricing ✓
2 concerns
Two consecutive 2 star reviews from mid 2025 citing identical failure pattern (promised arrival time, no show, no callback) suggests deteriorating operational reliability despite historical 5 star ratings, Both recent negative reviews explicitly name communication as the critical failure point—reviewers state they would have accepted cancellation if notified, implicating systemic dispatch/callback issues
Trust Score: 0/100 · Based on 37 reviews
AvoidOur Verdict
#13 of 13 in Tomball, TX
- Budget-conscious homeowners
- Water heater install/repair
- Drain and sewer work
No major caveats
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 37 Reviews Tell Us
Emergency Response
Owner-operator Joey provides direct communication and quick problem-solving when present: 2 reviews detail same-day service and 30-minute resolution
Unreliable appointment windows: one reviewer waited 2.5 hours past promised arrival with repeated false time estimates before being stood up
What To Watch Out For
Chronic no-show and communication breakdown: 2 of 5 recent reviews (both from 2025) report missed appointments with promised arrival windows and zero follow-up contact
Unreliable appointment windows: one reviewer waited 2.5 hours past promised arrival with repeated false time estimates before being stood up
Two consecutive 2 star reviews from mid 2025 citing identical failure pattern (promised arrival time, no show, no callback) suggests deteriorating operational reliability despite historical 5 star ratings
Both recent negative reviews explicitly name communication as the critical failure point—reviewers state they would have accepted cancellation if notified, implicating systemic dispatch/callback issues
Quality & Professionalism
Exceptional workmanship and honest pricing: 3 of 5 reviews explicitly praise quality of work and reasonable costs
Communication
Owner-operator Joey provides direct communication and quick problem-solving when present: 2 reviews detail same-day service and 30-minute resolution
Chronic no-show and communication breakdown: 2 of 5 recent reviews (both from 2025) report missed appointments with promised arrival windows and zero follow-up contact
Pricing
Exceptional workmanship and honest pricing: 3 of 5 reviews explicitly praise quality of work and reasonable costs
Customer reviews
Reviews from Google, Yelp & more
Outstanding, excellent service! Joey and Alexi are very trustworthy! There are many companies out there today that will rip you off. Not Solution Plumbing! As a Senior, I can assure you, they will give you a reasonable price and their workmanship excellent! A great Company!
Had a sewage backup problem. Joey, the owner called me to advise me how long before he could be there after he finished the present job he was on. Showed up when promised, listen to my description of my problem and pulled the drain cleaner out of his truck. He had the problem solved in less than 30 minutes. Reasonable price, knowledgeable, on time. Solution Plumbing will be in my contacts for any plumbing problem!
We have called on Solution Plumbing twice now and have been more than pleased on both occasions. Our service provider Joey arrived the same day we placed our call for water leaking from a hot water heater. He quickly assessed what was wrong. He offered options including the costs and expected longevity of our choices. His work was thorough, explained fully to us and the price was very reasonable. We will continue to rely on Solution Plumbing for any plumbing issue in the future.
My experience & review is sadly very similar to the one posted three weeks ago. We logged the job yesterday (7/19) & the receptionist said the plumber would be out between 3:00 & 3:30. Nobody showed up. Called just after 4pm to ask for an update. Told that a big emergency job had come up after we had initially called & he was stuck on that & they'd call us back by 5pm to tell us what was going to happen. We didn't receive a call & when I called them at 5:30 it went straight through to voicemail. No further communication was received after that. This is obviously a rough time for the proprietors but as the last reviewer said, communication is the key. If someone had called us yesterday to say that he couldn't make it that evening we would have understood completely & rescheduled for today if possible. Unfortunately we had to go with another service.
Gave me a time for arrival. When the end of that window drew near I had to call to get an update. Was told they were finishing up and would be there in 45 minutes. 2.5 hours later I called and, asked what was going on. Seemed irritated and said they would be there in 45 minutes. Never showed up or called. I get it if you have a rough day but communication is important.
Business details
Service area
Based in Tomball. Serves 5 nearby cities within 20 miles:
Solution Plumbing