Solution Based Plumbing, Heating & Air Conditioning
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Based on review analysis
1 concern
Pricing fairness dimension scored 0/100 despite zero pricing complaints in reviews—suggests either a systematic markup strategy not yet surfaced in this sample, or data collection issue. Proceed with competitive quote before emergency call.
Trust Score: 0/100 · Based on 84 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 84 Reviews Tell Us
Emergency Response
Rapid emergency response: 3 of 5 reviews mention emergent/same-day arrival for critical issues like no hot water and gas leaks
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify weaknesses; all 5 analyzed reviews are 5-star ratings with no price complaints documented in evidence
Pricing fairness dimension scored 0/100 despite zero pricing complaints in reviews—suggests either a systematic markup strategy not yet surfaced in this sample, or data collection issue. Proceed with competitive quote before emergency call.
Quality & Professionalism
Exemplary workmanship across all service types: all 5 reviews praise quality of installs and repairs (boiler, HVAC, water heater, plumbing)
Consistently professional crew: multiple reviews name individual technicians (Josh, Darren, Mark, Jonathan, Stacey) as polite, respectful, and knowledgeable
Communication
Exceptional communication and emotional support: 4 of 5 reviews specifically highlight detailed explanations, courtesy, reassurance, and guidance beyond the service call
Respect for Your Home
Consistently professional crew: multiple reviews name individual technicians (Josh, Darren, Mark, Jonathan, Stacey) as polite, respectful, and knowledgeable
Pricing
Not enough data to identify weaknesses; all 5 analyzed reviews are 5-star ratings with no price complaints documented in evidence
Customer reviews
Reviews from Google, Yelp & more
This company would get 6 stars if I could. I have been using them for 4 years and they have stuck by me when I have been in tears, coaching me through. From installing a new boiler, emergently coming out when I had no hot water, and today again emergently coming to my rescue when I had a gas leak and sticking by my side while waiting for PGW to get my gas turned back on. I am glad to have found this family!
The owner, Josh, and his technician, Darren went above and beyond to solve my heating problem, explained it well in detail, and extended courtesy far beyond my expectations. These guys are the best. I feel blessed to have them taking care of me. Thank you all at Solution Based!
I've used solution-based in the past for a hot water heater replacement and various plumbing repairs in my house and their work has always been exemplary I recently had to have my HVAC replaced and that's where their expertise truly shines Josh the owner knows and understands that not every install is a one-size-fits-all situation.. the install crew was clean and respectable of my home and the smart thermostat that Josh recommended as a game-changer
Mark and Jay met with me, carefully went over all my maintenance needs and readily suggested excellent solutions. I was given straight forward answers and both guys worked hard to get the job done. Replaced older water heater for a big, bold and beautiful Bradford White 40 gallon gas tank. They had to maneuver up and down a narrow and deep plight of stairs to fit it in snuggly into a very tight space. No easy task! Out of nowhere, a major emergency issue came up that was tackled and resolved immediately. As a homeowner, I highly recommend Solution Based Plumbing!
Great company! Stacey is always amazing! When I call that office, her voice was always a calming beacon. She explained things to me and gave me a lot of pointers for the future as well. Mark and Jonathan came to fix our shower and toilet and they were polite, professional and know what they're doing. Thank you team!
Business details
Service area
Based in Levittown. Serves 25 nearby cities within 20 miles:
Solution Based Plumbing, Heating & Air Conditioning