Smooth Saling Plumbing & Water Heater Replacement

Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a fantastic job. What impressed me most was their honesty. I thought I needed some expensive electrical work (a junction box fix) based on another quote, but the Morton's tech looked at it and confirmed it was actually fine--saving me even more money. They even threw in a new quarter-turn shut-off valve at no extra cost to make things easier for me in the future. If you want a Nashville plumber who is actually honest and does great work, call them.

Smooth Saling was fantastic all-around, from the scheduler in the office (Sam) to the on-site plumber (Alex). We would recommend them to anyone!

Not only are they great at Plumbing, they fixed my AC concerns after another company couldn't. They're the best and I'm a customer for life! Thanks Morton Plumbing...

Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and now I'm forced to get another company to come out and I'll be charged the emergency/weekend rate...if I can find someone.

At my realtors suggestion I contacted Morton's to install a water line for an ice maker, when the plumber arrived, on time, my wife showed him the inspection report on our newly purchased house. His response was Mr. Morton needed to look at the report and call us with a quote. No work was done. After repeated calls to Morton's with no response, we waited a month or two then my wife decided to investigate plumbers again. After the glowing reviews online, she decided to call Morton's! forgetting they were the company that gave us no response in the first place. One more time, the plumber showed up on time, said the scope of the work we wanted done would be included in a larger quote and Mr. Morton would have to give us an estimate, charged $50 for the call (probably will be credited towards the bigger job) Mr. Morton showed up, on time, promised a quote in 2 or maybe 3 working days. Ten days latter, no quote, woman on the phone does not have anything in our file, same old runaround. To recap, 2 service calls, $50 paid, one visit by the owner, no work done, no quote given, no phone calls returned.

What the heck? I just gave a plumber a 5-star rating. We have a kitchen sink that likes to clog. Doesn't matter what we do or do not put down it, it just sometimes likes to quit on us. Which is a pretty damn big problem considering that the dishwasher drains into that line and the washing machine is behind it in the drain process. I've gotten better over the years at fixing it myself; I've got a 25-foot snake that generally fixes the problem, but not when the clog is past 25 feet... Before I figured out that it really isn't that hard to fix with the right tools, we encountered some really, really bad plumbers: http://www.yelp.com/biz/sidewinder-drain-cleaning-plumbing-repair-goodlettsville http://www.yelp.com/biz/jack-steakley-plumbing-and-showroom-nashville And some expensive mediocre plumbers: http://www.yelp.com/biz/hiller-plumbing-nashville To give you an idea of what happened with the bad guys, it cost us well over $400, the technicians were scummy, took hours and hours because they didn't bring the right equipment and tried to sell my wife $80 Liquid Pumr. Hiller cost us $250, but they had to come out three times in rapid succession, so the total bill was $750 and they never provided a lasting solution. So, when I ran into problems recently and couldn't fix it myself, I called these guys. Their technician arrived when the dispatcher told me he would and he was courteous and wore those little boots to keep from messing stuff up. He didn't treat me like a jackass when I explained what I had already done to try and fix the problem and he told me up front what the whole affair was likely to cost me. 45 minutes or so later, he had fixed the clog and presented me with a bill for $150, or exactly what he told me that it was going to cost me. He also explained what he had done and told me that if it reclogged in the short term, he would come back out and remedy the situation for free. This week I got a thank-you card from the company. That's some damn good service.

Well, I would have liked to give a review about the service, because when the owner came by for my estimate, he was friendly, professional, and got the estimate back to me promptly. It was a reasonable fee. But I have had so much trouble dealing with the phone staff that I have to pass on them. I really don't want to be lectured by a phone answerer when I am about to hand over close to a thousand dollars. I need three jobs done, and I have been getting different answers from different people on the phones about getting the estimate done. Like I said, the estimate I received was reasonable. But it was incomplete. After two weeks of being told "Mr. Morton does the estimates" over and over again, I assumed that this means he would, you know, do the estimates. I am only today learning that he only does SOME of them, and that other people do other kinds of estimates. I also got a bit of an attitude that implied I should have known that they run their business this way. It was a little insulting. I do not expect my customers to understand the ins and outs of my business. It is my responsibility to make sure they know what to expect. All I want to do is pay to have my kitchen and toilets repaired. I too have a business to run and need to get this done. I was happy to wait for as long as it has taken, but now I'm told they cannot get anyone out here to finish the estimate until NEXT week. I cannot wait another week just to finish the estimates. I would like to begin the work next week. Regretfully I will be staring the whole process over with a new company. It's not what I want to do, but I'm left with a sour taste in my mouth after the way I was treated on the phone.

I found Morton Plumbing here on Yelp, and I am now a very happy new customer. I decided that I wanted a new kitchen sink, and considering the hack job the previous homeowner had done on some of the renovations before we bought the place, I decided it would be best done by a professional. Pro tip: Call to schedule your appointment, don't use the web form. I initially was a little off put by Morton; I attempted to use the web form to schedule my appointment and I never received a call back. I gave them the benefit of the doubt and called back a bit later; they scheduled me an appointment for the next day. Thank god I did, because when I woke up the next morning my hot water heater was doing its best fire hydrant impression. After I managed to cut off the water, I called Morton. They detailed a second plumber to come out and handle the hot water heater install, all on just a few hours' notice. I won't go into detail on every interaction, but there were several suggestions made to me about the sink, hot water heater, and a few other plumbing questions I had; Most of them actually saved me money rather than costing more. The few things they suggested that were more expensive were for good reason. It's rare to find an honest plumber it seems these days, so kudos to Morton. They don't bill by the hour, they bill by the job, so while they may seem a little more expensive upfront, if the job takes longer than expected you don't have to pay extra. AWESOME! Also, they warranty most of their work for 6 years; if you develop leaks, they'll come do the repairs free of charge. In short, if you have plumbing issues, Morton should be your first call.

A month ago, our sewer ejector pump overflowed while I was taking a shower. We thought it was covered under our home warranty so we got stuck with whoever they sent out, which was Hers and His Plumbing. Turns out it was not covered, but since they were already there and said it was just the float switch and the pump was working fine, we were like fine fix it. That lasted about a month, and sure enough I was taking a shower, the toilet started bubbling, and the pump overflowed again! We learned our lesson, and called Morton's because we knew you guys had won Best of Nashville and had great reviews on Yelp. Josh and someone else I can't remember (sorry!) came to our house Saturday the 16th and listened to our story, and then went downstairs to check the pump. Long story short, whoever reno'd our basement knew nothing apparently and the pump was not large enough or strong enough to pump everything up and out of our house! They took one look at it and knew that was the problem. And there was also no check valve to prevent back flow! Josh came back on Thursday and installed a whole new pump, vent, and check valve for us and its only been a week, but it's been running great and we can finally use our bathroom! And, this new bigger and more powerful one is quieter than whatever we had in there before! Thank you, thank you, thank you for helping us! Ever since we moved into this house the downstairs bathroom has been the bane of my existence but hopefully we will never have this problem again! If you need any plumbing issues fixed, call Morton's FIRST! We could have saved ourselves some money the first time!

You know when you get a plumber you are typically worried that they are going to "lay the pipe" to your backside...and not in a good way. So when I needed some plumbing work I asked around and Morton Plumbing was suggested. I have used Morton now for plumbing issues at least 3 or 4 times and for a heating/cooling issue once. They have always shown up during the time window, they have always given me a price quote up front, and they have always made sure the job was completed correctly. Additionally, they treat their repeat customers right and it makes me 100% more likely to continue using them. For example: My upstairs heating/cooling unit was dripping water, so I had to turn it off. I called and they did not have openings until the next week and it was oh, only 100 degrees outside. What did they do? Made a full effort to work me in the next day because "there's no way you can be in your house without air conditioning". Another example: my downstairs toilet was clogged just in time for my annual New Year's Eve party. Someone came to look at it and realized he was going to need another person with him in order to fix it and it would possibly be New Year's Eve day before they could do this. Cutting it close! But he told the scheduler that I was having a party and should try and fit me in on Friday so we wouldn't be cutting it so close to the party. So they fit me in and had it fixed well prior to NYE. It is so relieving to find a plumbing company that is honest, reliable, and provides excellent customer service without screwing you over price-wise!

These guys are the real deal. They are honest, straightforward, and do the work without the hard sell of so many other plumbing "contractor/salespeople." We have a rather complicated water heater set up consisting of a somewhat unusual atmospheric combustion/power vented exhaust unit. We got quotes all over the very upper end of the price range from 3 other plumbing companies big and small. It became apparent that 2 of the guys had little experience with what they were looking at with our system and so they priced their quotes to cover their inexperience...and big company #3 got it but was so high all I can figure is greed/high overhead. Morton was the only one who "got" what our set up was and didn't want an exorbitant sum to install the system. I'll note that my research showed that our original unit failed prematurely due to an initial improper installation, and Jimmy Morton immediately recognized this issue during his site survey. His crew (Jimmy's son and another plumber) showed up on time after a phone call check-in to be sure we were ready for them, and the work was done quickly and with a high level of craftsmanship-clean solder joints, well routed pipes, everything neat and well planned, and a high quality heater (no off brands) properly installed according the the manufacturer's directions. I hope I don't have plumbing issues in the future, but if I do Morton Plumbing will be who I call for service.

Been a customer for a few years for plumbing needs. They told me I was ready for a new HVAC system for my single family residence when my AC stopped blowing cold air. Charged $165 for that visit, which I thought was a little high already, but I figured that if I had them replace it, they would absorb that charge. Well several days later, I was emailed and estimate for $9238 without any breakdown of charges to show how they came to that number. I called and talked to the owner to ask about the itemized breakdown and he refused to provide one for me. When I asked how he arrived at it, he said he just figured it in his head. I decided to seek out other estimates and got two separate ones for approximately $7700. Then someone recommended Mountain Air. They came out, took care of the problem without replacing the system for $200....yes, TWO HUNDRED. No up-selling or b.s. I learned that it's worth checking things out and saved thousands. Sadly, Morton will be losing all my plumbing business because of the owner's arrogance. He didn't sound like he cared. If he had been a straight arrow, I might have actually replaced the entire system based on trusting him, but it's his loss and my gain.

My new go-to guys. I called Morton Plumbing, for an estimate, after becoming extremely dissatisfied with a very large plumbing/electrical/HVAC company based out of Franklin (white trucks, red lettering) & saw their excellent reviews. Morton is a smaller, family owned & local company & they did not disappoint. I called during the polar vortex of 2014 & they were overwhelmed with frozen pipes. It took them a couple days to get to us, but understandable. When they did come, they were friendly, professional, energetic, and obviously looking out for MY best interest, as a customer. That is something I definitely did not get from the other company. Their estimates for two 50-gallon water heaters, with rerouted plumbing came in $1300 below my previous plumber's estimate (who was unwilling to re-plumb them - or return my calls). Today, I smelled a gas leak & thought it was from the new hot water heaters. Morton came quickly, and diagnosed the problem was not with the water heaters, but with my FURNACE, sitting in closet near the water heaters, & did not charge me for my mistake. They turned the gas off to the furnace for me. Now awaiting that "other" company. If only Morton did HVAC too.

Buyer beware! Be sure to get multiple quotes before using Morton Plumbing. Since I had used Morton before with varying degrees of satisfaction...but mainly because I had the number handy when my hot water heater began leaking, I called Morton first for a quote. Despite a prompt visit, the quote I received was absolutely rediculous. A 50 lb gas heater (installed) was quoted at about $1,200. The quote for a 75-gal tank was even crazier...$2,000! When my jaw dropped, I was quickly informed of the exciting 6-year "all inclusive" warranty! (I guess that's okay, as long as they stay in business.) Not having been born yesterday, I decided to take my chances with the leak and keep looking. My 3 minutes of research informed me that all gas hot water heaters come with at least a 6-year warranty on the tank. I got a 50 gallon Whirlpool heater (with a 6-year warranty), installation, and even an extra "all inclusive parts and labor" warranty to go with the manufacturer's tank warranty.....all for less than $800. Discount Plumbing's quote was similar to Lowes, so Morton was more than 50% higher than its competitors.

Charges were unreasonable and excessive for services rendered. We thought it was a complicated repair. It was utterly simple & took less than 1/2 hour. Though we were given 2 choices on how to pay, no information was given about how difficult/simple repair would be. So, owner knew we were in the dark. And, obviously, used that opportunity to rook us. Morton refused to adjust amount, giving umpteen excuses. He charged highest repair charge on the scale, and seemed to enjoy rooking us. When speaking to him, he (1) Disparaged the services, accreditation, and experience of other, good plumbers; and ( 2) Retaliated by increasing charges after talking to him. Owner is NOT professional; will rook you by charging the highest rate he possibly can, and thus, lacks character. This is not someone you want in your house. Will return to several other previous plumbers who are reasonable and fair-minded. I have had several great, experienced and kindly plumbers who discuss the work to be done, and make the situation fair for the customer. BROOKS and many others are much better. Do not go to Morton.