Smith Plumbing Company
Plumber · Grand Prairie, TX
Our verdict
Smith Plumbing: 4.4★ across 109 reviews, 75 of 99 analyzed five-star; family-owned with same plumbers for decades, strong slab leak and sewer diagnostics, but 15 one-star reviews citing rude owner behavior and no-shows.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 99 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Slab leak and sewer break diagnostics — tunneled under foundation only where needed, didn't oversell additional services (eMCdwGnJ3KIJpKQPjjrz)
1 cited review
“The Smith Plumbing team did a fantastic job finding multiple breaks in our sewer line. They did not try and oversell services or try to have me throw money at the problem to see what would work. Once they identified the breaks they tunneled under the foundation only where they needed and repaired them.”
Cited in 2 of the 99 reviews we analyzed — 1 cited review not excerpted here.
Same-day toilet repair and gas leak response — 'responded the next morning and took care of everything' for a city gas meter issue (Sc43cEbGmv8PShwXPOYp)
Cited in 2 of the 99 reviews we analyzed.
Long-term staff retention — family-owned with same plumbers for 'decades,' evidenced as reliability signal by a commercial customer using them repeatedly (s0bg3rLU8iL7BYIj5k7J)
Cited in 2 of the 99 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
3 of 99 reviews describe condescending or rude owner/tech behavior — arguing back-and-forth with customers, calling affordable products 'junk' at point of install, dismissive phone tone
“His tone was very condescending from the start. He proceeded To question me about when I received notification. He seemed totally unaware of the appointment.”
Cited in 3 of the 99 reviews we analyzed.
Red flag
Water heater thermostat replacement required 3 no-show/no-follow-up appointments over 1.5 weeks before customer gave up (Yelp, Nov 2023)
“This company was the absolute worst! SO unprofessional and unresponsive. Mr Smith and his worker Shawn took over a week and a half to properly change my water heaters thermostat; which involved 3 no show/ no follow up appointments.”
Pricing friction: owner pushed a $700 toilet on a fixed-income customer and tech called their affordable alternative 'a piece of junk' to their face; installation was subsequently loose/unstable
Cited in 1 of the 99 reviews we analyzed.
Appointment reliability: 2 verified no-shows across 99 reviews — neither initiated contact; one blamed customer for not confirming despite dispatch system scheduling the appointment
“This company was the absolute worst! SO unprofessional and unresponsive. Mr Smith and his worker Shawn took over a week and a half to properly change my water heaters thermostat; which involved 3 no show/ no follow up appointments.”
Cited in 2 of the 99 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 99 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Smith Plumbing 402 N .W.17thSt.Grand Prairie,Tx my wife and I are on fix income like many others,we have use them before using high end toilet not purchase from them the owner presented a $700. Toilet after telling him it wasn’t in our budget he belittled the brand that was affordable for my wife and I when the tech arrive first word from his mouth he called it a piece of junk!! In my face !! After installing the …”
“My home warranty company dispatched this company to my house for a clogged toilet repair. My mistake pumping the toilet to make it operational while I wait for my appointment. My appointment was initially scheduled for Monday and they came out the Friday prior to the scheduled appointment. Unfortunately, I was not home and had to have a family member come to my house because 1) the technician stated he’s trying to …”
“My late mother-in- law used Smith Plumbing for many years. My son moved into her house and was having problems with the drain in the kitchen and laundry area. A person from Smith told him he would need to remove the concrete in the garage so they could replace the drain. I did not feel comfortable with this so I got a second opinion from my plumber. He told us Smith had given my son the WRONG information. If my son …”
Positive
“I have used Smith Plumbing several times for our businesses. They do a great job and have taken care of the problem fast. I would highly recommend them to anyone.”
“Honest, reliable, confident, knowledgeable. Nothing beats a family owned company that has had the same plumbers for YEARS. decades. Speaks volumes on the plumbers and the ones running the company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.4★ vs Yelp showing multiple 1-star reviews citing rude owner behavior and no-shows — negative pattern stronger on Yelp (4 of the 1-star reviews are Yelp-sourced).
Should you hire Smith Plumbing Company?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Smith Plumbing Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Smith Plumbing Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Arlington · Fort Worth · Red Oak · Hutchins