Smith and Son Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Based on review analysis
1 concern
Workmanship consistency: With only 5 reviews analyzed, 1 complaint about incomplete sealing and property damage (exposed valve area) represents 20% failure rate—monitor this pattern closely
Trust Score: 0/100 · Based on 392 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 392 Reviews Tell Us
Emergency Response
Fast arrival and emergency responsiveness: Multiple reviews mention on-time arrival and same-day service completion
Emergency and same-day calls
What To Watch Out For
Pricing inconsistency: 1 of 5 reviews explicitly states service felt 'very overpriced for the work performed,' and another notes pricing concern despite positive workmanship elsewhere, suggesting 33-point variance in dimension scores reflects genuine pricing disputes
Quality control gaps: 1 review reports incomplete sealing on shower valve and tile damage from rushed cleanup, indicating sporadic execution issues despite otherwise strong technical reputation
Workmanship consistency: With only 5 reviews analyzed, 1 complaint about incomplete sealing and property damage (exposed valve area) represents 20% failure rate—monitor this pattern closely
Quality & Professionalism
Technician quality and attention to detail: 4 of 5 reviews specifically praise individual technicians (Casey, Gage, Zach) for professionalism, knowledge, and going above-and-beyond
Communication and customer interaction: 3 reviews highlight courteous, informative, and professional demeanor during service
Quality control gaps: 1 review reports incomplete sealing on shower valve and tile damage from rushed cleanup, indicating sporadic execution issues despite otherwise strong technical reputation
Communication
Fast arrival and emergency responsiveness: Multiple reviews mention on-time arrival and same-day service completion
Communication and customer interaction: 3 reviews highlight courteous, informative, and professional demeanor during service
Respect for Your Home
Quality control gaps: 1 review reports incomplete sealing on shower valve and tile damage from rushed cleanup, indicating sporadic execution issues despite otherwise strong technical reputation
Pricing
Pricing inconsistency: 1 of 5 reviews explicitly states service felt 'very overpriced for the work performed,' and another notes pricing concern despite positive workmanship elsewhere, suggesting 33-point variance in dimension scores reflects genuine pricing disputes
Customer reviews
Reviews from Google, Yelp & more
Great pricing on Bradford White hot water heater. Technicians (Casey & Gage) arrived on time. Excellent install and techs were very professional and knowledgeable. They addressed all my questions and suggestions. Very courteous & polite. Will differently use Smith and Son Plumbing again.
Zach was fantastic to work with! He was very professional, knowledgeable, and friendly throughout the entire process. He went above and beyond to make sure everything was done right, and his attention to detail really stood out. I truly appreciated his expertise and the extra effort he put in. I highly recommend Smith and Son’s services to anyone looking for quality and reliability.
Zach came to repair/install a new faucet due to a leak and was excellent! Informative, professional and courteous. We are satisfied with the work and service.
The plumbers did a decent job overall, but the service felt very overpriced for the work performed. The shower valve wasn’t sealed completely like it was before, and the tiles in the front beneath the shower head are damaged, exposing the area around the valve. The cleanup also felt a bit rushed. The team was polite and finished the job, but based on the overall experience and cost, I don’t think I’d use this company again in the future.
Excellent work. I was very impressed. I can honestly say it turned out and looked much better than I had expected. The photo by the green lid is what it did look like and the other photo shows what it looked like after. I am very happy with the work that was done and I highly recommend this business and these technicians.
Business details
Service area
Based in Mckinney. Serves 10 nearby cities within 20 miles:
Smith and Son Plumbing