ServiceProz
Plumber · Longview, TX · Open 24 hours per Google listing
Our verdict
ServiceProz holds 4.7 stars from 39 reviews but reviewConsistency is 0.36; one 1-star review alleges over $700 charged for an unresolved single drain using a handheld snake and sulfuric acid.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Parts warranty honored with no charge: Nathan returned 2 years after a pump install to fix a warranty issue and waived both parts and the service call.
1 cited review
“He came out figured what the problem was, fixed it and didn't charge us anything, not even a service call. He warranted the parts he put in.”
Full new-build plumbing rough-in, gas lines, and appliance connections praised as thorough by a reviewer who called them the most knowledgeable plumber available.
1 cited review
“Nate and Philip installed our new house plumbing system after the slab was poured. They also installed gas plumbing and all gas appliances and faucets. You will not find a more thorough and knowledgeable plumber anywhere.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Kevin Hollingsworth (1 star) reports $700+ for one unresolved drain and a $1,100+ quote for adding roof-vent clearing on the same job — described as price gouging.
Cited in 1 of the 5 reviews we analyzed.
Pricing complaint in 1 of 5 sampled reviews: $700+ billed for a single drain snake attempt that failed — reviewer switched to another company.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“First of all, the technician was nice and friendly. The problem was an easy one, washing machine drain was backing up. I’ve dealt with service issues at different properties for years. In all my years I’ve never seen such a price gouging. My issue wasn’t even resolved. For them to snake 1 drain with a cheap handheld snake and after not succeeding pouring a $30 bottle of sulfuric acid charged me over $700. It’s …”
Positive
“The first time Nathan came out he installed a water pump for us. That experience was amazing. He put in a new fixture in our bathroom and today he dealt with a major problem with the kitchen sink drain.He is always so nice and communicate s very well with us. He gives us helps along the way . We highly recommend him and his business. You can't go wrong with him. It has been two years since Nat installed pump. …”
“Nate did a tremendous job for my family. We had a new house built, and Nate took over near the end when the original plumber didn't work out. Everything was working fine except we had no hot water in our kitchen sink. It took a couple different tries for him to figure out what the first guy had done that was causing the issue, but he stuck with it and got it resolved. I really appreciated his tenacity and knowledge. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 39 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2024.
Should you hire ServiceProz?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ServiceProz?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
ServiceProzisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Longview