Service Squad
Plumber · Pasadena, CA · Open 24 hours per Google listing
Our verdict
4.9★ Google with 91% positive sentiment; fast_response=31 and same-day-plumber=18 across 100 reviews show genuine speed, but 5 expensive mentions and 8 one-star reviews (vs 90 five-star) indicate a polarized minority experience.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed for emergencies including evening calls; apartment manager with 49-unit building has used Miguel and Emmanuel for 10 years citing Sunday water-line repairs.
1 cited review
“Absolutely amazing experience going with the Service Squad. They were able to send a team - Emmanuel and Miguel - out to my mother's house within an hour of me calling. Dealing with this company was easy and fast.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Mainline backup completed at roughly half a competitor's quote; Miguel documented job with pictures because 'with plumbing a lot of the stuff can't be seen from the surface.'
1 cited review
“We had a major problem with a mainline backup and another plumbing company came by and quoted us double what this amazing company completed the job for. I was so stressed out and Miguel took care of everything quickly and thoroughly and sent pictures.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater installed to code within an hour of calling, with multiple callback attempts to owner during work — client commended the payment portal as frictionless.
1 cited review
“Absolutely amazing experience going with the Service Squad. They were able to send a team - Emmanuel and Miguel - out to my mother's house within an hour of me calling. Dealing with this company was easy and fast.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
8 of 100 analyzed reviews are 1-star — above the threshold for a sub-25-review plumber by proportion; slow_response flagged twice including a no-show incident.
“Really wanted to give them a try first day guy comes and try's to figure out the problem then broke one of the plastic pipes...says he will come by the next day...it's already 12pm and nothing.. called the store says oh let me see what's the problem still no call back.”
Overbooking led to a no-show after 12PM on a promised 8-10AM window; plumber admitted over-booking by phone and never completed the job.
“Really wanted to give them a try first day guy comes and try's to figure out the problem then broke one of the plastic pipes...says he will come by the next day...it's already 12pm and nothing.. called the store says oh let me see what's the problem still no call back.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A pipe under my parent's the kitchen sink broke and the next day I called Your Plumbing Solution (aka Service Squad). Miguel quoted me $1,200 and I desperately accepted because the main needed to be shut off and there was no water. He sent his son and an assistant to fix the problem. They replaced approximately 10 feet of old pipe, which was partially corroded. Once they turned on the main we had water again, …”
“If I could give this company no stars, I would. Back in April, I hired them to replace my outgoing plumbing as sewage was spewing into my home through the toilets, baths, and sinks. They also capped a vent so as not to break through a wall until I continued with my remodel. Initially, I was very satisfied. Fast forward to July. I needed to replace my water line, so I called another plumber to do the …”
Positive
“Very happy with the service. Scheduling was easy through the website and coordinating with the plumber, and the service was great. Emmanuel, was knowledgeable and helped explain what the problem was while offering solutions. The problem got fixed quickly and I’d recommend them for someone looking for plumbing help.”
“This amazing team has consistently delivered high-quality work. They've gone above and beyond to get the repairs completed at our office promptly and skillfully, working with us to accommodate our schedules and requests. I can't recommend them enough! :)”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Should you hire Service Squad?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Service Squad?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Service Squadisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Mount Wilson · Glendale · West Covina · Panorama City