Service Pros Plumbing Heating Air & Drain
Plumber · West Orange, NJ · Open 24 hours per Google listing
Our verdict
Fast weekend emergency response and solid workmanship, but one catastrophic billing incident ($725 for 15 mins with no fix) raises serious concerns about pricing transparency and service completion.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 3 of 5 reviews highlight fast arrival times, including under 1 hour on weekends and late-night availability
2 cited reviews
“fast to respond, here in under an hour on weekend”
“$725 bill for literally 15 mins and no solution”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong workmanship on completed jobs: 3 of 5 reviewers praise quality of drain cleaning, hydro jetting, water heater replacement, and camera inspection work
1 cited review
“explained exactly what I was paying for, right price”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing when work is completed: 2 of 5 reviews specifically mention competitive, transparent pricing for jobs that were actually finished
1 cited review
“explained exactly what I was paying for, right price”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing practices under question: 1 of 5 reviews shows full diagnostic fee charged despite explicitly failed service outcome and no repair completed, raising concerns about when charges apply
“$725 bill for literally 15 mins and no solution”
Red flag
Post-service payment collection behavior: Technician contacted customer directly requesting money after management dispute was supposedly resolved, suggesting payment pressure tactics
“$725 bill for literally 15 mins and no solution”
Inconsistent service delivery: 1 review reports 2-hour delay despite promised 1-hour arrival, plus technician inability to complete diagnosed work
“$725 bill for literally 15 mins and no solution”
Severe billing dispute over incomplete service: $725 charge for 15-minute diagnostic that yielded no solution, followed by technician requesting additional payment after management dispute
“$725 bill for literally 15 mins and no solution”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Literally the worst service. Said they would be in an hour. Took 2hrs. Ok, late call no worries. Then someone with a thick accent finally comes at 10pm to give me a “diagnosis” and fix my frozen pipe (which when I called to confirm, they told me they do). After the “diagnosis” I was told he would “try something” and he called me back saying he couldn’t fix it. I was then given a $725 bill for literally 15 mins and …”
Positive
“Thank you service pros these guys are genuinely amazing they came and snaked and hydro jetted my clogged main drain and replaced my water heater and truly did an amazing job and there prices were also extremely fair I highly recommend them”
“Great work done for the right price left the job clean and took care of the issue and explained to me exactly what I was paying for definitely recommend”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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Find plumbers near you
Service Pros Plumbing Heating Air & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Orange · Livingston · Colonia · Morristown