Service Pro Plumbing Inc
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Premium
Based on review analysis
2 concerns
1 of 5 reviews reports aggressive upselling strategy disguised as diagnostics, with technician recommending full system replacement then resolving issue with single thermostat button, Service call pricing appears misaligned with actual work performed—diagnostic charged at premium rate despite minimal intervention required
Trust Score: 0/100 · Based on 597 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 597 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Charged $648.40 for a diagnostic visit that resolved with a single button press on thermostat after initial assessment indicated components looked 'nice and semi new'
Service call framed as diagnostic but functioned as high-pressure sales pitch with contradictory recommendations
1 of 5 reviews reports aggressive upselling strategy disguised as diagnostics, with technician recommending full system replacement then resolving issue with single thermostat button
Service call pricing appears misaligned with actual work performed—diagnostic charged at premium rate despite minimal intervention required
Quality & Professionalism
4 of 5 reviews praise technicians as friendly, knowledgeable, and thorough in explaining work
Communication
Extremely responsive to service requests with same-day completion on major jobs
4 of 5 reviews praise technicians as friendly, knowledgeable, and thorough in explaining work
Service call framed as diagnostic but functioned as high-pressure sales pitch with contradictory recommendations
Customer reviews
Reviews from Google, Yelp & more
Had Jake & Zack over for a couple of sink-related issues and had a great experience with both of them. They were prompt, friendly, and completed the jobs well! We had a couple of leaks in 2 different sinks (installed new garbage disposal, fixed piping, faucet defect, etc) and both were thorough and explained our options. Highly recommend and our go-to for plumbing service.
Zack from Service Pro was awesome. He swapped out my 21 year old gas water heater for a new 50‑gallon Bradford White and had the whole thing done the same day. I had a few quotes already and he was able to provide me a fair and competitive price. Super friendly, knew exactly what he was doing, and explained everything clearly. Really solid service all around. Highly recommend!
We needed to replace our water heater. From the free estimate to the finished product, I was extremely pleased with the whole process. Jake was the technician who handled everything from answering my questions to taking care of every detail of the installation. He was very pleasant and professional.
Called for service call on water heater. Zach was nice and informative, however, it really was a sales appointment. NOT what I called for. After the sales pitch with multiple options, and after his initial observations said a lot of my connections looked nice and semi new, was told everything needed to be replaced. Opposite of what he said at first. Then he explained he needed to see if it was even working, so ran diagnostics. As it turned out, all he needed to do was hit the restart button on thermostat. That’s it. Should have started with that, not the whole sales pitch stuff. Charged me 648.40 to just push one button. Not happy about this one at all. At least Zach was a normal nice person.
Brandon Mayfield was an exceptional person who was very helpful in every way. He made it so there was no stress on my part. I highly recommend service pro plumbing and Brandon.
Business details
Service area
Based in Portland. Serves 12 nearby cities within 20 miles:
Service Pro Plumbing Inc