ServeStar Plumbing
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Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Fair Pricing ✓
2 concerns
Police called over final payment dispute during incomplete yard restoration — extreme escalation for a $600 holdback on shoddy finish work, Repeat visit failure on a basic faucet repair (5 attempts, never resolved) suggests systemic diagnosis or parts sourcing problems
Trust Score: 0/100 · Based on 12 reviews
Our Verdict
#16 of 17 in Cleveland, TN
No standout specialties
- You need this for a complex or high-stakes install
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need fast same-day or after-hours response
Caution if: You want detailed upfront explanations
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 7 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 12 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Faucet repair required 5 visits and was never fixed — leak resumed hours after each service call (Theresa Godfrey, 1-star)
Major pipe job quoted as 1-day stretched to 4+ days; owner called police when customer withheld final $600 payment pending yard cleanup (Sam Dawson, 1-star)
Police called over final payment dispute during incomplete yard restoration — extreme escalation for a $600 holdback on shoddy finish work
Repeat visit failure on a basic faucet repair (5 attempts, never resolved) suggests systemic diagnosis or parts sourcing problems
Communication
Faucet repair required 5 visits and was never fixed — leak resumed hours after each service call (Theresa Godfrey, 1-star)
Major pipe job quoted as 1-day stretched to 4+ days; owner called police when customer withheld final $600 payment pending yard cleanup (Sam Dawson, 1-star)
Pricing
Holiday weekend Saturday appointment booked next-day; pricing described as reasonable for labor and parts by 2 of 7 analyzed reviews
Customer reviews
Reviews from Google, Yelp & more
Absolutely the best service. Couldn't ask for David nor Austin to have been any more helpful.
Called and got a call back very soon and was able to come the next day. Showed up when they said they would. Wasn't sure if I had a septic tank issue or not and he gave a diagnostic check and advised it was my septic tank. I had a feeling that was what my issue might be but wanted to be sure. David Graham was very honest and professional in explaining it all to me. They are very reasonably priced. If I ever have any plumbing issue in the future I will definately call ServeStar Plumbing again. Was very pleased.
I got on the phone with someone really quick. I had an appointment made for the very next day. It was a holiday weekend and a Saturday so I wasn't expecting that. The person who made the house call was friendly and knowledgeable. He quickly assessed my plumbing issue and offered a solution that felt like a reasonable price given the labor spent and transportation to the store for parts. I was very satisfied and will use them again should I run into another issue. My card declined and they were nice about me having a "late" payment, even. This is a high recommendation based on my experience both for the work done and customer service.
Very disappointed and I’m just going to state the facts of what happened. First off said replacing the pipe connecting to the main was going to take 1 day and ended up taking 4 plus other days to cover. Then while covering the hole back up they left the yard with huge mounds and lots of big rocks on the ground then tried to cover it but we had to stop them because you could never cut the grass with those rocks and how not flat it was and the best part is when we said we would pay them the last part of the fee about 600 when they finished the yard, they got mad and the owner called the POLICE on us!!!! Yes at our own house they called the cops because we wouldn’t finish paying for a job that wasn’t finished…… mind you we already payed a few thousand this was just the remainder so they would actually finish it. Would recommend any other business!!!! And as of now still not resolved and our yard looks terrible.
Came to our house 5 times to try and fix a faucet. It would be fixed for a few hours and start leaking again. They never fixed the problem.
David from ServeStar just came to the house and looked at my water heater. He was very professional and very knowledgeable about the work he was doing. He took the time to explain what the problem was and what it would take to repair it. He offered options and gave me time to consider the best option for me. I appreciate him very much - he did an outstanding job!
Fast and reliable with a great service team. It has been a pleasure to work with them
Business details
Service area
Based in Cleveland. Serves 2 nearby cities within 20 miles:
ServeStar Plumbing