San Diego Plumbing Heating Air
Plumber · Santee, CA · Open 24 hours per Google listing
Our verdict
Exceptional pricing and workmanship with responsive technicians, but after-hours emergency line is unreliable and communication breakdowns can leave customers without support during critical situations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Significantly undercuts competitor pricing: one reviewer received quotes less than half the price of big-name companies
1 cited review
“Quoted me less than half the price of big name company”
Fast response during business hours: text responses in under 60 seconds and callback within 1 hour recorded
1 cited review
“Quoted me less than half the price of big name company”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship: drywall repair completed seamlessly, water heater replacements handled professionally
Cited in 2 of the 5 reviews we analyzed.
Honest diagnostics: owner confirmed customer's troubleshooting findings rather than upselling unnecessary replacements
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical emergency response failure: 1 of 5 reviews documents complete non-responsiveness to after-hours emergency contact during active water damage situation
Cited in 1 of the 5 reviews we analyzed.
Red flag
Unrelated vehicle incident: employee allegedly hit-and-run on I-94, though no plumbing work relationship to verify legitimacy of complaint
Cited in 1 of the 5 reviews we analyzed.
After-hours emergency line failed to respond: customer waited 9 hours (11pm to 8am) with active water leak with no acknowledgment
Cited in 1 of the 5 reviews we analyzed.
Communication breakdown on emergency repairs: property manager received calls/texts instead of customer, no follow-up communication for over a week after initial service
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Didn’t have any plumbing work done by them but homeowners watch your vehicles around their drivers. A employee in the box van like the one on their website rear ended me on the 94 west at Spring St and kept on driving! Almost rear ended the next vehicle after I pulled off. Fortunately, no damage to my vehicle but the front bumper of their van looked damaged. Maybe they had a plumbing emergency to get to.”
Positive
“Fantastic service! Responsive, quick, professional, communicative and kind. My water heater sprung a leak and Douglas replaced it and had my hot water up and running again promptly. I highly recommend!”
“We needed a new water heater installed but it wasn't an emergency situation. John responded to my text in less than 60 seconds and quoted me less than half the price of the big name plumbing company. The next week we had a brand new water heater installed and everything is working perfectly. Thank you John and your team for providing excellent customer service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2025.
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