Sammons Plumbing
Plumber · Oshkosh, WI
Our verdict
Excellent emergency response and workmanship with a loyal customer base, but communication lapses during high-demand periods are a genuine concern for time-sensitive situations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response even during business hours—called at noon on a Friday, arrived after lunch and resolved the issue same day
1 cited review
“Called at noon, came after lunch and fixed it. Our weekend was saved!”
Long-term reliability and customer loyalty; 3 of 5 reviewers report 10+ years of repeat business with consistent service quality
2 cited reviews
“Best quality service for a great price. Always professional and kind.”
“Called at noon, came after lunch and fixed it. Our weekend was saved!”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Expert diagnostics and problem-solving; staff identified part type without requiring serial numbers when competitors couldn't help
Cited in 1 of the 5 reviews we analyzed.
Fair pricing relative to service quality; 2 reviewers explicitly praised value and professional treatment
1 cited review
“Best quality service for a great price. Always professional and kind.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication breakdowns during busy periods; 1 of 5 recent reviews documents no callback despite explicit promise, critical for 2am emergency decision-making when you need status updates
“No return phone call that day and a whole day has passed without callback.”
Callback follow-through failures; customer reports promised callback never materialized over multiple days, creating uncertainty about appointment status
“No return phone call that day and a whole day has passed without callback.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My daughter called and they said the plummer could be there the next day late morning. We understand they are busy and run into problems, but to not call to let her know is poor communication. My daughter did call back at the end of that day and talked to the lady at the shop and she responded that she would call her back. No return phone call that day and a whole day has passed since without a returned phone call. …”
Positive
“Sammons installed a pump in our family cottage 13 years ago and today (a Friday) it stopped. We called at noon and they came over as soon as they were done with lunch and fixed it. Amazing. Our weekend was saved!”
“I went to two other plumbing places and no one knew what I needed. Wanted me to go home and get the serial number and make and model from the toilet. Could not find any of that went over to Sammons plumbing the wonderful lady at the desk looked at the parts and said oh that’s a Mansfield, here are the parts you need and my wife and I decided there’s no other place to go but they’re so knowledgeable and kind. Thank …”
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The rating picture
Small sample — we've analyzed only 5 of 41 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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