Sal's Heating & Cooling, Plumbing & Sewer

Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & action and although we needed a new furnace, I felt all of my questions were answered, discounts were applied where applicable, and it was a fair deal. Very satisfied with my experience and will request hector moving forward.

Today is Tuesday. Last Wednesday woke up in the wee hours to no heat. Long story short, called during regular hours, tech came out, fixed the problem. He asked some questions that I answered honestly. My furnace was on borrowed time as was my water heater (that I knew). He gave me a quote for both to which I agreed. Today, lead tech calls me at 8:30 AM, arrives at 9:15. We go through everything. Not sure when the other 3 techs showed up, but they were done and gone by 1:45. All were respectful of me and my property, and they explained it all to me and answered all my questions. Yeah, I am very happy! I did business with them when it was just Falls Heating and Cooling and I will continue to use them now that they are Sal's. I do recommend them and will do so to anyone who asks or who tells me of needing someone that does what they do. I'm a boomer. I've dealt with a lot of companies that do the same stuff. I will stay with Sal's.

My technician was Mark Capitoni, he phoned to let me know his ETA, my appointment time was between 3-5pm and Mark arrived around 3:15, which I was happy with not having to wait an hour or close to the scheduled appointment time. My gas furnace couldn't be repaired, so I had to buy a new one. Mark was pleasant and very personable; he patiently took the time to make sure I understood exactly what equipment I needed and why to complete the job and informed me about the different financing options available as well as providing additional discounts that helped lower the total cost in getting the job done properly.

It's important I share how my experience with Sal's has left us unsafe and in a cold house. We had a boiler installed by Sal's two years ago. We had maintenance performed and everything should have been fine. Three weeks later we had issues with one zone not heating. The first tech diagnosed it as a faulty valve under warranty. Second technician the next day said it is not covered under warranty. I had to pay $100 service charge and $1300 for repair. However when I questioned the terms of the receipt for being charged a service fee related to warranty repair and then being told it is not under warranty and that it could even be more than $1300, I was quite upset. I was going to have an AC installed in January and if terms were changing on my boiler I didn't trust the AC install so I wanted that cancelled. Well Sal's cancelled everything and stated I was disrespecting their employees. Please feel free to tell me exactly word for word what I said that was so threatening or disrespectful to your employees and company. But another issue that I should point out is their sales tactics of prices going up is um...faulty. I was quoted for a 2.5 ton AC install in April 2024 for $10,171 and the same system again in November 2025 for $9,842. So anyone that is being pressured to buy from Sal's, don't fall for it. And definitely don't trust them when three different employees say three different things about a repair.

Sal came into my home to give an estimate for low water pressure and conducted unauthorized work using materials that were not up to code. This unauthorized work resulted in extensive water damage to my home; to the estimated amount of $10,000. When I attempted to remediate this issue with the company they would not give me their insurance information to even start a claim. Instead, they have drug the conversation out two weeks and I am still fighting to start a claim. This company has been incredibly negligent and continued to demonstrate a level of unprofessionalism that is completely unfathomable for being licensed and insured. I would never recommend someone go to Sal after this experience.

First I want to say that I have not had a problem in the past specifically with Sals Heating and Cooling services. As for the Plumbing side of the business, I had two Gerber Vipers toilets installed recently and the toilets themselves are good, but the customer service / installation was not! My husband and I recently moved into an older home that needed toilet replacements. Since we've had good experiences with Sal's Heating and Cooling services in the past, we decided to try them for the toilet replacements. The tech/salesman came out and I told him I wanted American Standard toilets. He quoted over $700! For a toilet that costs only $200???? He went on and on about how you are really paying for the American Standard name, but Gerbers are just as good. I did notice on the Sals Plumbing webpage they seem to heavily advertise Gerber toilets, perhaps they get kickbacks which could be why the American Standards were quoted so high. I wanted to challenge the tech/salesman on this, but my husband just wanted to get the toilets in quickly so we agreed (regrettably on my part) to the Gerber Vipers at about half the quoted American Standards. I wish I had researched other companies. On the day of installation, my husband was home when the tech/salesman, and I'm assuming his assistant, arrived. By the time I got home from work (and my husband had to leave), the upstairs toilet was already replaced. I went upstairs to have a look and was immediately taken aback by all the dust around the toilet area. Everything nearby including the floor was ALL CAKED IN DUST. I asked the tech about it and he went on and on about having to drill through concrete to access/replace parts of the toilet. He seemed annoyed by this, but quite frankly, it's not like it was our fault either - we just bought the house and had no idea the previous toilets were installed incorrectly. Either way, I asked the tech if he would clean up to which he explained that he didn't have the proper tools LOL. Like I would have gladly given him a broom, mop and bucket of water with cleaning solution. Good customer service would have been for him to notify me or my husband of the situation and warn us that it would get extremely dusty. I would have gladly moved my bathroom supplies even further away or out of the bathroom and/or covered everything with a sheet or blanket to avoid the total mess he left. Instead he just drilled away and watched all the dust fly everywhere, not saying a word to anybody. In addition to this, when he was installing the downstairs toilet, I heard him using profanity and he wasn't exactly trying to be quiet about it. So no, I would not recommend Sal's Plumbing services specifically because of the customer service/installation. The toilets themselves are fine. Installing these toilets was not cheap and we thought we were hiring professionals, who could maintain their composure, to handle the job. I know drilling through concrete wasn't easy but again, it was not me or my husband's fault either. Also the upstairs toilet was installed several inches from the wall so there is a huge gap behind the toilet but I do not know if this had to do with the way the previous toilet was install. In conclusion, Good customer service goes a long way, all he had to do was give us a heads up on what to expect so we could have taken measures to protect our belongings from such a huge mess. I was not happy at all for having to clean up something that could have been avoided.

Short warning: Be vary careful about their Groupon. We got an estimate from them for hot water replacement for about $1700, which was fair, then saw they had a Groupon for just under $1,000. We bought the Groupon. They said that once they've quoted a price, they wouldn't honor the Groupon, just their quoted price. Ok, I guess, my mistake. (They said we needed to "read the fine print" on the Groupon.) They also said we wouldn't save any money because our installation required some work beyond a standard installation. However, they also said that because they're a "flat rate" company, they don't itemize the charges. So they were going to charge us $400-800 above the Groupon price without written explanation. That didn't seem right to me. But I got the Groupon refunded and we decided not to go ahead with the new hot water heater at that time. Six months later, we decided to proceed and bought the Groupon again, because I figured the quoted price would no longer be valid, I texted with Sal. He again said they wouldn't honor the Groupon because they'd quoted us a price. But he also said they wouldn't necessarily honor that price because prices had gone up. I expected that the old price wouldn't apply; that's why I got the Groupon first. Again, he wouldn't honor it, but he also wouldn't commit to honoring the quoted price. Seems like a Catch-22 to me. So as I see it: They won't honor the Groupon, because they quoted a price, but they won't necessarily honor that price anymore either. Even if they honored the Groupon, which they won't, they'd charge us the same, but they wouldn't itemize or detail the additional work and charges. Anyway, I didn't feel comfortable moving forward with them and went with another plumber. I have no experience with them other than the conversations about Groupon, so I can't evaluate their actual work, but I would advise consumers to just not bother with Sal's Groupon. I don't know if it's technically a bait-and-switch, but they put too many restrictions on the use of the Groupon, charge more than the Groupon and don't like to itemize. I also see that I'm not the only one who has had problems with Sal's and Groupon. Not worth it. ADDENDUM: Sal has replied. It's good that Sal cares about bad reviews. He said I shouldn't mislead the public. I've tried to be as factual as I can and to relate what happened. I don't believe Sal has refuted or denied anything I recounted. He repeated that a buyer should read the Groupon offer very carefully. So I think he and I have an honest difference over how a Groupon offer should be handled. I don't see a lot of reviews on here saying that they had a great experience with Sal's and a Groupon offer. I do see another review complaining about a bad experience with a Groupon. If I'm the problem -- and I might be -- then I'd expect to see future reviews talking about their success with Sal's and Groupon. And, I should add, the reason I was interested in Sal's in the first place is the excellent reviews for their actual work.

We have been having Sal's Heating & Cooling service our HVAC system fir 6 years. Never had too many issues. Unfortunately our AC took a tumble. After 5 weeks waiting for a part & promise of portable courtesy... nothing. Waited 4 9 hours today only to fir the tech who came here to fix it... he did not have the part. We have spent almost 5k only to learn they are only fabricating things to appease us. I'm so disappointed with them this time. Im realizing that if a company has been good in the past it not mean they are now. It's over 100degF upstairs. Zero truth or effort. Exceedingly disgusted. Don't sign any contracts without parts or service& definitely do not give them thousands before you get what you pay them for. Single mom of 2. They raked me like wast. Go somewhere else To Sal S., I've been patiently waiting. As I stated, I've used your services for years. I believe if you put yourself in my position you most likely would have felt as I do. Your tech was very kind. Unfortunately he said you don't have the part. The 2 prior weeks I phoned, I NEVER. heard back. I just became more frustrated. this week I did get a response. After not being able to get a courtesy you offer I was told it would be done today. I was told with excitement from your employee the part was in. it would be fixed today in the am. I was reassured the issue was addressed. I heard nothing today. After numerous calls i was told your tech had mistakenly overlooked my home. You sent out someone. After a long while he informed me you guys didn't order the part. How would you react???? I tried to find out what had happened. I still have no idea what the situation is. if I have to wait another 5-6 weeks you should have told me. thus I don't know stuff & passing on the buck is not what I expected at all. So you say you are still the same. Then at least contact me about the situation & tell me what I'm supposed to truly expect. I will remove my post if you inform me of SOMETHING. as far as I know I could be waiting for these $4 parts till fall. You have not even attempted to communicate with me. I don't read minds, nor do I know what you aren't able to tell me. May be you should find out what is happening & come up with WHEN & notify me. still not happy I'm see by your response that you are not showing any respect or regard for m position. Exactly the projected response one would expect from a business owner who couldn't call a customer . You told me to get lost. Please refund my $ this day as expeditiously required me to pay. exceedingly disappointing My comment should remain just a response is enough for anyone else wanting to use your services in the future. Good wishes God bless bye-bye

Sal was extremely professional in sending out their repair person. However, the person who came was very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

I purchased a hot water tank and arranged an EARLY morning appointment (between 8:00a-noon) two weeks in advance. I used a living social coupon for what seemed to be a good deal. During my phone call to arrange the installation I was asked what kind of hot water tank I currently had. Being a 53 year old woman, with no experience in this field, I responded "your standard hot water tank", because it looks like every other tank I've ever seen. On installation day noon came and went. I called Sal's around 12:45 and was told the morning job had unexpected difficulties and the guys should be calling me shortly. Around 4:45p I got the call that they would be at my house in about 30 minutes. As soon as he walked in and looked at my tank he said the one he had wouldn't fit. But he could go to the warehouse in N. Royalton (30-40 minutes one way during rush hour) and get the correct one. So off they went. They returned around 6:30-6:45. After installation I got the additional bill for the permit and additional parts needed. $250. I was expecting the permit fee and knew there was a chance of additional parts needed. I feel the initial phone call when I set up the appointment could have been much better. They could have asked me for a model number, they could have asked me if I had a drip plate or overflow and everyone could have been better prepared. I spoke to a manager and asked if there was anyway they could discount the incidentals for the inconvenience of my appointment taking 13 hours. I was told no because I told them I had a standard tank. So essentially it was my fault they brought the wrong one. I was given a free service call that's good for one year.... please tell me I won't need that for a brand new tank!! The installers did a good job. Sal- thank you for your response. I WAS told I had a morning appointment. That I would be contacted between 8:00-12:00. I did not receive an offer to come for an estimate but I'm guessing that's because I already had the voucher. I was aware of the permit fee and potential extra costs. I would say my bottom line is better communication would have been helpful for the entire experience. I have no problem with the installers or product.

We had Sal's come out to check out why our furnace was not turning on. They did a good job of diagnosing the problem (the thermostat had died), and installed a new thermostat quickly. All that was fine. My complaint and disappointment was in the pricing and how it was presented. When the repairman told me that the thermostat had failed, he told me he had a similar thermostat in his truck, and could replace it now. He said the cost of the thermostat, installed, would be about $200. After installation, he said the total would be $308. I was surprised, but didn't really question it that much at the time -- assuming that the additional $100 was for the service call itself (which was disappointing -- I would assume that the "service call" charge would also cover the labor of installing something, especially since the actual installation of the thermostat took, maybe, 5 minutes). But, fine, I paid it. After he left, I looked up the retail price of the exact thermostat, and I can buy it -- at retail -- for $69. So, the installation labor and service charge combined must have been, basically, $240. I couldn't tell for sure, however, because the receipt they emailed me stated (1) service call and (1) thermostat, with no line item prices -- just the total of $308. When I called them the next day for clarification, they were not particularly interested at all in talking about it. The guy stated, in a deeply condescending tone, that "any time a repairman comes to your house, there will be a service charge applied," and implied that I was foolish even to question it or to want specifics on the invoice. No offer was made to either adjust or explain anything. Bottom line: they did a good job of diagnosing the problem, but A) the lack of transparency as to what it was going to cost me when I agreed to the work, B) the lack of information as to what I had actually paid for the work, and C) the lack of dialogue or even interest in discussing it with me when I called them later leads me to state uncategorically that I will not be using them again.

Sals provided the installation for our gas line to our stove, furnace, and water heater in our house when it was built. In the first few days after moving in, we noticed gas smell coming from around the stove, opened the cabinet below the stove, and realized we had a leak. While they were quick to come out a fix it, the techs reeked of marijuana and were obviously high... Not exactly the folks you want fixing a fire hazard. The next issue, the furnace was installed in the middle of the basement instead of where the floor plans showed it - so they had to move it. When they moved it, they failed to reinstall the HVAC that led to a bedroom. We only realized the issue when we tried to move our baby into the room for her nursery. Additionally, they left something uncovered that led to a slight leak that needed to be fixed. Next - Since the home was new, we are trying to keep things in tip top shape - when I tried to flush the water heater, it was clear that they installed the valves backwards. Again, they were quick to fix it but the techs reeked of marijuana. 1 star for being a quick to respond and another for quick to fix. Seems like a company that may not take the time to train or vet their employees to provide a high quality service. Expect to have to call them back to fix whatever they were supposed to install/fix. We moved to Stack Heating Cooling and Electric who fixed the water pressure in the house (another issue from Sal's). I recommend another company for an installation of any kind. Edit since I can't respond to the owners comments- Sals installed the gas line to the stove. Gas has a very distinct smell, same goes for marijuana. If you're insinuating that I know what it smells like because I've used it, then this is a great example of how to lose customers. The inspector was never instructed to re-inspect after moving the furnace is my guess, but that doesn't absolve Sals from the first mistake followed by another one.

Received a deal from Lowe's for a tune up special through Sal's. Scheduled said first available was 2-1/2 months away. Tech Husni Ahmad shows up 2/7/24 and spends 20 minutes looking at the furnace. Calls us downstairs to tell us that it's leaking refrigerant and that multiple parts were wrong to the point it was unsafe and needed replaced. Especially the inducer motor which was testing at 2.24 amps and should only be 0.47. Then heavily tried to push a $12k replacement on us. Kept saying we wanted an estimate sent to us and we'd review. Continued to push us to the point we flat out said no and that we'd be in touch if we changed our minds. Called a different company for a second opinion. They showed up same day and spent over an hour looking and testing. He shows me all of his results and says there is nothing wrong. This tech confirms the inducer is at 2.24 but then shows me the tag on the front saying it should be 2.35. Not the 0.47 Sal's said. The Sal's tech never even cleaned or tuned up anything. It all had to be cleaned by the second company/ tech. Second tech also said that the quote from Sal's was likely wrong since nothing was even measured and seemed like it would extremely oversized for our home. Stay far away from Sal's. They won't actually clean or tune up anything. They'll just look at your current furnace and say it's dangerous to try and scare you into a sale. Absolutely ridiculous that a company will lie straight to your face and try to scare you by saying you run the risk of a fire if you don't do it. And then pressure you for 30 minutes until you tell them NO and would call if we wanted their business to work on our home. All of this while being told "well I'm not a salesman". Nothing but snake oil salesmen who don't do what they're contracted to do

I purchased a Groupon for our annual furnace / air clean and check. Technician came out, gave us a clean bill of health - all boxes checked - furnace and air in good working condition. Furnace and Air were working perfectly fine. We woke up the next morning freezing. The blower was not working. I immediately called Sal's - this was on a Saturday - explained the situation to the dispatch - I was asked if I was calling for emergency service and I told her that I was calling to have someone come back out and fix what they did they day before to cause our blower to stop working, I thought maybe he hit something or something got disconnected that shouldn't have. I understand things happen, was not pointing fingers and I clearly stated that I was not going to pay for a service call - this was a follow up to a service performed. Technician arrived, same person as the day before - confirmed that the blower and IFC panel were no longer functioning handed me an estimate for aprox. $2500 for the repairs needed and on top of that charged me $213 for an emergency service call. I contacted Sal's Monday morning asking for the $213 to be refunded as I clearly stated that I was not going to pay a service call fee. I was not about to argue with a stranger in my home trying to collect a fee - so we paid it - this morning, Sal's contacted me to tell me they will NOT be refunding my service call charge and that things with HVAC just happen and the technician did nothing wrong. This is not good customer service. I have since hired another contractor to do the repair who found that the IFC Panel is functioning and just the blower needs replacement. Needless to say, I am very disappointed in the business practices of Sal's Heating and Cooling. Date of experience: May 29, 2025

Sal's Heating and Cooing is being run by con artists. I wrote a bad review after receiving terrible service from them. I called today because the issue still has not been resolved and the gentleman I spoke to stated the only way someone would come out to service my thermostat was if I took down my negative review and replaced it with positive ones. Are you freaking kidding me? My Standard Home Thermostat had an error code on it when their technician left initially now it has 4 error codes and my air won't come on and you want a positive review? Get out of here. Not to mention I took a day off work waiting for someone to come to my home to service my thermostat that never came. I called and asked about a warranty and got the run around and plethora of other problems that have occurred. This business is poorly ran and they do not care about their customers. But to try to tell me to take down my initial review or else they won't come to service my thermostat is crazy. If you would have serviced it correctly the first time I wouldn't have had to call you again and if things would have been done properly initially I wouldn't have given a bad review. I took a day off of work because I was told a technician was coming to my house and no technician ever showed up. Then the following day I made arrangements for someone to be at my home at the time a technician was supposed to come to my home and the technician showed up an hour early. And then when I get home and check my thermostat it has an error code on it and they have no idea what the code means. Now I have 4 error codes and my air won't come on you think that deserves a positive review? I would give you 0 if I could. YOU SUCK!!!!!!!!!!!!