Sal Manzo Plumbing, Heating & Cooling

The experience with Sal Manzo, plumbing and heating -cooling company, is a very pleasant one from start to finish. The office staffs and the technician are extremely friendly and professional. The technician, Dan, sent us a text with a pic of himself notifying he was on route. In today’s home security environment, this is a very nice and much appreciated gesture… 👍. After assessing the job, Dan recommended what needed to be done to resolve the issue - without being “pushy”. He finished the job leaving behind every thing clean and spotless. Job well done to SalManzo and his crew!

We had a great experience with the repair of our air handler HVAC system. The team was professional and truly took the time to provide the care and attention needed to get everything working properly. Dave was wonderful—he delivered excellent service and made sure we understood the work being done. Highly recommend!

They did an amazing job fixing my boiler. It was a complicated issue and, of course, the boiler happened to be working when they arrived, which made diagnosing the problem much more difficult. Despite that, they were extremely knowledgeable, patient, and thorough in tracking down the fault. They quickly identified the issue, replaced the needed part, and got everything running perfectly. Professional, skilled, and reliable service — highly recommend!

I paid about $4k over the past weeks for two separate heater repairs. I understand the unit is older and likely due for replacement within the next year or so. However, I relied on the company’s recommendation to proceed with repairs. During the first visit, the technician accessed that we had a lot of air in the pipe and bled the system to get the heat back up. He recommended to replace the air vent and gave estimates for a couple of options. We decided to go with the option of replacing the vent (more expansive one but with a longer warranty) hoping that it would get us through this winter. When asked how long the boiler would last if maintained, the technician told me it should last a few more years. When the system failed a week later, a different technician came out and told us that the thermocouple needed to be replaced. Upon further inspection, he found that the the unit was starting to get soot. At the moment, there was no safety issue to fix and get the unit up and running. However, he recommended either cleaning up of soot of the unit or replacing the system, which would cost anyway from $15k to $25k. The technician told me that we had a few options to consider down the road. Just days later, the heater stopped working again. This makes me question whether the underlying issue was properly diagnosed from the start before spending significant amount of money to fix short-term issues rather than addressing the underlying issues. This has been very frustrating and disappointing.

I am always happy after a visit from Sal Manzo Plumbing. They are extremely knowledgeable and do not treat the service as a transaction, one and done. Rather, they treat you as a lifetime customer, so if they can suggest an alternate solution to the problem rather than take your money, they will do it. Result oriented rather than bottom line focused. Mike M. Is the best!