Russo Bros. and Co.
Plumber · Morristown, NJ · Open 24 hours per Google listing
Our verdict
Consistently excellent across multiple trades (plumbing, HVAC, steam heat) with standout communication and attention to detail—named technicians deliver top-tier work on first attempt.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Morristown, NJ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise professional demeanor, courtesy, and knowledgeable service delivery
3 cited reviews
“attention to detail and quality of work really stood out”
“pricing has been reasonable. He takes the time to explain things”
“took the time to clearly explain everything, which immediately put me at ease”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Quality workmanship consistently noted across all 5 reviews; work completed efficiently and thoroughly on first visit
2 cited reviews
“attention to detail and quality of work really stood out”
“took the time to clearly explain everything, which immediately put me at ease”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
3 of 5 reviews specifically highlight transparent communication and thorough explanations that reduce customer stress
2 cited reviews
“pricing has been reasonable. He takes the time to explain things”
“took the time to clearly explain everything, which immediately put me at ease”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Named technicians (Anthony, Ed, Mark, Nick, Joao Victor, Phil, Kyle C, James S) create accountability and positive word-of-mouth
3 cited reviews
“attention to detail and quality of work really stood out”
“pricing has been reasonable. He takes the time to explain things”
“took the time to clearly explain everything, which immediately put me at ease”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Phone staff noted for attentiveness and helpfulness with appointment logistics
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I had an excellent experience with Anthony, Ed, and Mark during the installation of our new AC units. From start to finish, they were professional, knowledgeable, and extremely courteous. They arrived on time, worked efficiently. Their attention to detail and quality of work really stood out, and they made sure everything was clean and working perfectly before they left. It’s not often you come across a team that …”
“Nick has helped us a few times with our steam heat issues. We bought an older home with a steam heat system that needed some love. We had multiple radiators that were leaking or not heating properly. Russo bros was able to address our issues quickly. Nick has done great work and the pricing has been reasonable. He takes the time to explain things and is completely transparent about what would be best for us. We’ve …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,496 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Russo Bros. and Co.?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Russo Bros. and Co.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Livingston · West Orange · Morristown · Bloomingdale