Roto-Rooter Plumbing & Water Cleanup
Plumber · Wilmington, DE · Open 24 hours per Google listing
Our verdict
Highly inconsistent service with excellent individual technicians (quick, professional, honest) undermined by systemic no-shows, poor diagnostics, and follow-up failures that leave customers stranded.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Three of five reviews praise quick response, on-time arrival, and professional demeanor during the actual service call.
2 cited reviews
“responded quickly, arrived on time, handled professionally”
“very professional, polite, knowledgeable. explained everything clearly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Two reviews highlight honesty and reasonable pricing when technicians are present and engaged.
1 cited review
“responded quickly, arrived on time, handled professionally”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
One review reports quality workmanship on sewage line replacement with responsive follow-up to address minor defects.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two of five reviews document repeated no-shows and failure to reschedule, with one customer explicitly stating technicians did not call, text, or attempt to reschedule after missing Saturday appointment.
“technicians failed to show up—not once, but multiple times”
Red flag
Technician made inappropriate or uncomfortable inquiries to tenants unrelated to plumbing work.
“technicians failed to show up—not once, but multiple times”
Red flag
Potential honesty concern: one reviewer believes at least one technician never actually returned to property as claimed.
“technicians failed to show up—not once, but multiple times”
Multiple no-shows on scheduled appointments with no notification or rescheduling effort, forcing customer to drive to property twice.
“technicians failed to show up—not once, but multiple times”
Misdiagnosis of core plumbing issues (failure to identify sump pump ejector pit, leading to unnecessary charges and ineffective work).
“misdiagnosis, unnecessary charges, no response afterward disappointing”
Poor follow-up and lack of accountability; customer had to pursue credit card refund after incomplete service and broken promises.
“technicians failed to show up—not once, but multiple times”
Inconsistent communication and vague explanations; service completed without promised sewer scope inspection, video documentation, or supporting evidence.
“technicians failed to show up—not once, but multiple times”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a very frustrating and disappointing experience with Roto-Rooter and would not recommend them based on my experience. I initially paid approximately $600 for a drain cleaning service. While the drain was cleared, the job felt incomplete because I was expecting a sewer scope inspection to identify the underlying issue. That never happened, and I was not provided with any video, documentation, or real …”
Positive
“I had a great experience with Roto-Rooter Plumbers Kenny and Justino.They responded quickly, arrived on time, and handled my water heater issue very professionally. The technician clearly explained the problem and fixed it efficiently without any hassle. What I really appreciated was their honesty and reasonable pricing—no surprises at all. The whole process was smooth, and they made a stressful situation much …”
“I had a great experience with the plumber who came to my house today. His name was Sustino and he was very professional, polite, and knowledgeable. He explained everything clearly and got the job done efficiently. I really appreciate his hard work and would definitely recommend his services. Thank you, Sustino!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 900 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Concordville · Philadelphia · Harrisonville · Newark