Roto-Rooter Plumbing & Water Cleanup
Plumber · Willingboro, NJ · Open 24 hours per Google listing
Our verdict
4.7 stars, 378 Google reviews; only 5 reviews analyzed with thin data — 4 of 5 are 5-star. One reviewer flagged a pushy tech who pressured signing a contract before calling insurance, which ended up covering the job.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Next-day sewer line replacement confirmed; tech Frank assisted with scheduling, insurance claims, and financing — multi-service coordination in a single job.
1 cited review
“When you're forced into a bad situation, it's always great when there are people you can rely on. Frank and his team got to us quick. They worked fast and didn't gouge us. Frank helped us with scheduling, insurance and financing the project.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Water heater installation by both technicians described as 'highly professional and extremely thorough' with clear explanation of work in progress.
1 cited review
“Both technicians were highly professional and extremely thorough during the installation of my new water heater. They explained what they were doing, worked efficiently, and ensured everything was completed correctly. I appreciate their excellent workmanship and attention to detail.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tech Dave reportedly insisted on upfront credit card capture and pushed customer to sign contract before calling insurance — then actively discouraged the insurance call, which turned out to cover the job.
“Dave arrived and immediately had me hand over my credit card info... He strongly suggested I call them after I signed. He said that insurance would not cover it and they're no good and are not reliant. But I chose to call them and it was covered.”
One reviewer reported technician pressured signing a repair contract before contacting insurance, claiming 'insurance would not cover it' — insurance did cover the work when customer called independently.
“Dave arrived and immediately had me hand over my credit card info... He strongly suggested I call them after I signed. He said that insurance would not cover it and they're no good and are not reliant. But I chose to call them and it was covered.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I am very pleased with the work that Roto Rooter did in replacing the existing sewer line at.my residence. They provided next day service and made sure that I was satisfied with the quality of the work.”
“Brian Gage from Millville, Frank was very professional and personable. We was very informative on the identified problems with answers to all my questions. Excellent example to represent Roto-Rooter. Had to get a pic! Thank you Frank”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 378 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Moorestown · Browns Mills · Chesterfield · Trenton