Roto-Rooter Plumbing & Water Cleanup
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Based on review analysis
1 concern
Tech Dave reportedly insisted on upfront credit card capture and pushed customer to sign contract before calling insurance — then actively discouraged the insurance call, which turned out to cover the job.
Trust Score: 0/100 · Based on 378 reviews
Our Verdict
#8 of 12 in Willingboro, NJ
Hire if: You need high-quality work that holds up over time
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 378 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
One reviewer reported technician pressured signing a repair contract before contacting insurance, claiming 'insurance would not cover it' — insurance did cover the work when customer called independently.
Tech Dave reportedly insisted on upfront credit card capture and pushed customer to sign contract before calling insurance — then actively discouraged the insurance call, which turned out to cover the job.
Quality & Professionalism
Water heater installation by both technicians described as 'highly professional and extremely thorough' with clear explanation of work in progress.
Communication
One reviewer reported technician pressured signing a repair contract before contacting insurance, claiming 'insurance would not cover it' — insurance did cover the work when customer called independently.
Customer reviews
Reviews from Google, Yelp & more
I am very pleased with the work that Roto Rooter did in replacing the existing sewer line at.my residence. They provided next day service and made sure that I was satisfied with the quality of the work.
Brian Gage from Millville, Frank was very professional and personable. We was very informative on the identified problems with answers to all my questions. Excellent example to represent Roto-Rooter. Had to get a pic! Thank you Frank
When you're forced into a bad situation, it's always great when there are people you can rely on. Frank and his team got to us quick. They worked fast and didn't gouge us. Frank helped us with scheduling, insurance and financing the project. I appreciate fellas. 100% will use moving forward.
Dave arrived and immediately had me hand over my credit card info which I thought was different and for an amount that seemed high but must have included the augering and camera input. After the evaluation he insisted I sign a contract to complete the work indoors and out. I said I wanted to call my insurance first to see if it was covered. He strongly suggested I call them after I signed. Again he persists with me signing. He said that insurance would not cover it and they're no good and are not reliant. But I chose to call them and it was covered. I don't know if he knew how he was aware how desperate he sounded. I probably wouldn't use them again.
Both technicians were highly professional and extremely thorough during the installation of my new water heater. They explained what they were doing, worked efficiently, and ensured everything was completed correctly. I appreciate their excellent workmanship and attention to detail. Thank you for a job well done. Tom Kennedy
Business details
Service area
Based in Willingboro. Serves 17 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup