Roto-Rooter Plumbing & Water Cleanup
Plumber · Tualatin, OR · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fair pricing, but dangerously unreliable during actual emergencies—cancelled on a customer mid-sewer backup after 2 hours of false promises.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
No after-hours or weekend surcharges despite late-night/Sunday emergency calls
2 cited reviews
“insisted on not charging anything for after hours service”
“stayed 3 hours past shift end to make sure pipes cleared”
Technicians go significantly above and beyond on jobs: one stayed 3 hours past shift end to clear pipes, another waived charges entirely for an after-hours visit
2 cited reviews
“stayed 3 hours past shift end to make sure pipes cleared”
“insisted on not charging anything for after hours service”
Clear communication during work—4 of 5 reviews explicitly praise technicians for explaining the issue and process step-by-step
2 cited reviews
“explained every step of the way, excellent communicator”
“stayed 3 hours past shift end to make sure pipes cleared”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical reliability failure during actual emergency: cancelled on customer mid-sewer backup after promising 45-minute arrival then disappearing for 2 hours, leaving sewage actively flooding the house
“told 45 mins then cancelled after 2 hours during sewage emergency”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“As you’ll see on my profile, I just about always leave 5 star reviews because I believe in not just shredding businesses because they have the occasional mess up, but this one I cannot believe. We had an active and PROFOUND SEWER BACKUP in our house and called input as an emergency. We were told they’d be 45 mins to 1 hour out and then after 2 hours, they called us and told us they could NO LONGER MAKE IT. We had …”
Positive
“So grateful! Brett, from Vancouver WA, went to my older dad's place after hours to check on his plugged toilet. Apparently, it was working by then but he augered (sp?) it and insisted on not charging anything. This is totally special and greatly appreciate his friendly and kind service. Will be using him again, Thank you!”
“Brett was fantastic explaining to us every step of the way what the issue likely was and how he was approaching our drainage issue. He’s an excellent communicator, very conscientious and extremely hard-working. We would definitely.look to Roto-Rooter again given our experience with Brett today! Thanks for the except service Brett!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 586 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.