Roto-Rooter Plumbing & Water Cleanup
Plumber · Salem, OR · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and emergency response when you get the right tech, but pricing can be shockingly high and lacks transparency—call with quotes in hand.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Salem, OR · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast emergency response: responded to 2:30am online request with technician on-site by 9:00am same day
1 cited review
“online request 2:30am, Paisiy at home 9:00am”
High-quality workmanship: 3 of 5 reviewers specifically praised thoroughness, attention to detail, and explanation of work
1 cited review
“online request 2:30am, Paisiy at home 9:00am”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Individual technicians receive strong praise: Paisiy, Jake, and Justin all highlighted for professionalism and trustworthiness
1 cited review
“online request 2:30am, Paisiy at home 9:00am”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Aggressive pricing tactics: employee allegedly quoted inflated price and laughed at customer's budget concerns, claiming no competitor would charge less
“quoted us OVER $550...next call quoted $150”
Red flag
No phone quote policy creates pressure situation: company insists on in-person quotes only, forcing 2-hour wait before customers see pricing
“quoted us OVER $550...next call quoted $150”
Severe pricing disparity: one customer quoted $550 for tub drain unclog, another plumber quoted $150 for same service; company refuses phone quotes
“quoted us OVER $550...next call quoted $150”
Equipment and property damage issues: technician spent 1+ hour fixing tangled equipment on customer's driveway, leaving rust stains on driveway, walkway, and patio
“2 hrs late, rust stained driveway, out 570$”
Inconsistent on-time performance: 2-hour delay in one emergency service call, causing customer to be late to work
“2 hrs late, rust stained driveway, out 570$”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“When the tech showed up he had to fix his tools on our drive way that took 1 hr he had to untangle his snake in my driveway, then put it back together. 2 hrs later I got my drain fix. But my driveway and my walk though and back porch has rust all over it. Mind you I had to get to work but was 2 hrs late. In the end I got my drain unplugged but out 570$ and 2 hrs short at work and rust stained driveway and patio. I …”
“They truly tried to rip me off and then laugh in my face about it. I called to ask for a quote to unclog a slow draining bathroom tub, and they insisted they could not do a quote over the phone, it must be done in person. We said okay and waited 2 hours for them to arrive. The employee showed up and immediately quoted us OVER $550. When I said I absolutely could not afford that, he laughed and said I would not find …”
Positive
“First of all, the response time by Roto-Rooter has got to be impossible to beat. I put in an online request at 2:30am this morning, and Paisiy was at our home at 9:00am ready to work. Very helpful, very respectful of our space, and got a fairly large project done in a short amount of time. He was upfront on the costs, and wasn’t pushy at all on any of the recommended fixes. I highly vouch for Paisiy and the service …”
“Not a fun experience to have to call a plumber on a Saturday but Jake made the situation a lot less painful. He explained everything he was doing and did a very thorough assessment before any work was completed. He was very considerate of the house and made sure to not leave a mess. The price I was quoted was the price I paid. I would definitely call Roto Rooter again if I ever need them (hopefully I don’t) and I …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,024 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.