Roto-Rooter Plumbing & Water Cleanup

First of all, the response time by Roto-Rooter has got to be impossible to beat. I put in an online request at 2:30am this morning, and Paisiy was at our home at 9:00am ready to work. Very helpful, very respectful of our space, and got a fairly large project done in a short amount of time. He was upfront on the costs, and wasn’t pushy at all on any of the recommended fixes. I highly vouch for Paisiy and the service of Roto-Rooter.

Not a fun experience to have to call a plumber on a Saturday but Jake made the situation a lot less painful. He explained everything he was doing and did a very thorough assessment before any work was completed. He was very considerate of the house and made sure to not leave a mess. The price I was quoted was the price I paid. I would definitely call Roto Rooter again if I ever need them (hopefully I don’t) and I would be very happy to have Jake complete the work again.

We got a competitive bid and went with Roto Rooter because their fee structure was more fair. We could pay hourly instead of a flat fee. Justin showed up on time. He was incredible to work with. Nicest guy in the world. He was patient with me. He took the time to explain the process to me… he was super efficient and thorough. It was very comforting to feel like I could trust him right off the bat. He also gave me pointers for how to extend the life of my system. We had an incredible experience. Our expectations were far exceeded. Highly recommend Justin!

When the tech showed up he had to fix his tools on our drive way that took 1 hr he had to untangle his snake in my driveway, then put it back together. 2 hrs later I got my drain fix. But my driveway and my walk though and back porch has rust all over it. Mind you I had to get to work but was 2 hrs late. In the end I got my drain unplugged but out 570$ and 2 hrs short at work and rust stained driveway and patio. I have to say the tech was a hard worker just had to deal with bad equipment.

They truly tried to rip me off and then laugh in my face about it. I called to ask for a quote to unclog a slow draining bathroom tub, and they insisted they could not do a quote over the phone, it must be done in person. We said okay and waited 2 hours for them to arrive. The employee showed up and immediately quoted us OVER $550. When I said I absolutely could not afford that, he laughed and said I would not find anyone willing to do it do for $200 or less. I’m so glad I did not listen to that snarky employee because the very next call I made quoted me $150 to get the drain unclogged on Monday, or $200 if I need it rushed this weekend. Don’t waste your time waiting for Roto Rooter to come for you a quote, they just want to put you under pressure so you agree to their absurd rates once they arrive. EDIT: I was contacted by the hiring and training manager, David. He was very kind and apologetic regarding the treatment we received. Unfortunately, Roto Rooter’s policy of refusing to provide quote ranges over the phone still stands, therefore so does my review. People nowadays deserve a heads up before being blindsided by a hefty quote from a stranger in their home.