Roto-Rooter Plumbing & Water Cleanup
Plumber · Rockville, MD · Open 24 hours per Google listing
Our verdict
4.8★ across 1,130 reviews but only 5 analyzed; 1 one-star review describes an $841 initial quote for drain cleaning negotiated down to $300, with pipe damaged during repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician Vicente praised for clear explanation of issues and transparent quoting in 2 of 5 analyzed reviews
2 cited reviews
“Roto-Rooter was there for our family when we needed it most, our repairman Vincente was professional and patient. He was straightforward and knowledgeable with any questions that I had during his service visit!”
“Vicente was an excellent technician! He gave a thorough explanation of the issue (defective P-trap under our bathroom sink) and was transparent with the quote. The work was performed efficiently and effectively.”
Above-and-beyond effort cited: technician spent extra time to ensure job completed correctly in 1 of 5 reviews
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents pipe section destroyed by heavy machinery during drain cleaning, leaving problem worse than before at agreed-upon $300
“Wanted to repair a single clogged drain pipe in the front of the house. Roto-Router told me the cost was $841! I said that the job could not possibly cost that much. The repair person said "OK, how much do you think it's worth?"!! I suggested $200 and we finally agreed on $300 -- $541 less than what he wanted to gouge me for!!”
Initial quotes can be dramatically inflated: 1 reviewer cites $841 quote for drain repair negotiated to $300 — $541 reduction before work began
“Wanted to repair a single clogged drain pipe in the front of the house. Roto-Router told me the cost was $841! I said that the job could not possibly cost that much. The repair person said "OK, how much do you think it's worth?"!! I suggested $200 and we finally agreed on $300 -- $541 less than what he wanted to gouge me for!!”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely terrible experience. Wanted to repair a single clogged drain pipe in the front of the house. Roto-Router told me the cost was $841! I said that the job could not possibly cost that much -- I estimated at most 1-1/2 hrs labor and perhaps a bit for PVC parts. The repair person said "OK, how much do you think it's worth?"!!! I suggested $200 and we finally agreed on $300 -- $541 less than what he wanted …”
Positive
“Vicente thanks for a Job well done! Arrived as promised. Completed repair efficiently. Definitely will recommend Roto Rotor to family and friends.”
“Victor Lyan was awesome. We had a big clog and he went above and beyond to help us out. He spent more time than we had anticipated trying to get the job done right. Highly recommended!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,130 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Reston · Cooksville · Ijamsville · Ashburn