Roto-Rooter Plumbing & Water Cleanup

Vicente thanks for a Job well done! Arrived as promised. Completed repair efficiently. Definitely will recommend Roto Rotor to family and friends.

Vicente was an excellent technician! He gave a thorough explanation of the issue (defective P-trap under our bathroom sink) and was transparent with the quote. The work was performed efficiently and effectively. I would definitely recommend Roto-Rooter and specifically Vicente for any plumbing needs.

Roto-Rooter was there for our family when we needed it most, our repairman Vincente was professional and patient. He was straightforward and knowledgeable with any questions that I had during his service visit! He completed the tasks and reaffirmed that everything was working fine!

Absolutely terrible experience. Wanted to repair a single clogged drain pipe in the front of the house. Roto-Router told me the cost was $841! I said that the job could not possibly cost that much -- I estimated at most 1-1/2 hrs labor and perhaps a bit for PVC parts. The repair person said "OK, how much do you think it's worth?"!!! I suggested $200 and we finally agreed on $300 -- $541 less than what he wanted to gouge me for!! After about 1-1/2 hours, he destroyed one section of pipe with his heavy machinery, leaving the problem worse than before. I called our local landscape company, and they found that the problem was simply a 3 foot bad section. They replaced it, tested for leaks, and everything is like new. Cost ... $195. (Interesting that this was my own estimate!). If I could leave 0 stars, I would have done so. Use this company at your own risk! UPDATE 20 November 2025: After posting my review, I received an email from Roto-Rooter's Customer Service Manager who told me he had sent my complaint to their General Manager. The GM called me the same day, only to tell me that I did not understand how difficult the job was and also that Rotor-Rooter always provides high estimates since they EXPECT THE CUSTOMER TO NEGOTIATE DOWNWARDS! After explaining to this gentleman that I had another company fix the problem and the damage done by Roto-Rooter, he reluctantly said that he would refund my $300. Guess what? Never heard again from them, and never received my refund. I once again contacted Customer Service, and within a day received a nasty email from one of their service guys. He told me that I should be happy to have paid $500 less than the going rate, and that I should have known that I signed a waiver that any damage done by them was just too bad. Of course, no mention of the $300 that they promised to return to me, but rather another snarky email. DO NOT USE THIS COMPANY unless you really enjoy being fleeced and ending up with bigger problems than what you started with.

Victor Lyan was awesome. We had a big clog and he went above and beyond to help us out. He spent more time than we had anticipated trying to get the job done right. Highly recommended!