Roto-Rooter Plumbing & Water Cleanup
Plumber · Reston, VA · Open 24 hours per Google listing
Our verdict
Roto-Rooter Reston holds 5.0★ (239 reviews) with 92/100 analyzed being 5-star; fast_response=19, professional=55 — strong emergency track record but expensive complaints in Yelp reviews, including $1,450 for an after-hours drain clean.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
24/7 confirmed: midnight water heater emergency handled same night with parts installed next morning; 24-hour service answered panicked 10:30pm call.
1 cited review
“We had a service tech come out at midnight to help us out. Did not get his name but he was great & so was the woman who answered my panicked call at 10:30 pm. 24/7 service-amazing.”
Technician transparency praised across multiple reviews: Jamie explained problem, cause, fix, shared before/after photos, no pressure on unnecessary repairs.
2 cited reviews
“Jamie Moreno with Roto-Rooter did a phenomenal job! He was extremely professional and took the time to clearly explain where the problem was, why the leak occurred in the first place, and what needed to be done to fix it. At no point did I feel pressured into unnecessary repairs — his honesty and transparency were truly reassuring.”
“Jaime was a consummate professional! He quickly diagnosed the issue with my outdoor hose bib and was able to develop a thorough solution to remedy the problem. I especially appreciate his transparency throughout the process.”
Fast_response=19 out of 100 analyzed reviews; arrived same day in multiple instances including frozen pipe and burst pipe scenarios.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer suspects being charged for a part that was not installed — noticed tech returned an extra part to his truck after $500 repair job.
Cited in 1 of the 100 reviews we analyzed.
Pricing at premium level: $689 for kitchen sink unclog on Thanksgiving eve (bargained to $575); $1,450 quoted for drain clean at 9pm with mandatory camera fee added.
“Watch out! RR is the Silver Spring area employs a nasty pricing ethic. We had a clogged drain and it happened at 9PM. After 3 minutes of assessment, he quoted $1,450. As it was an emergency situation and we had 2 small children we agreed. Sort of "gun to the head" situation.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My kitchen sink was stopped up. I called Roto-Rooter. What a mistake. They quoted me $689. Most people charge $125-$200. It was the day before Thanksgiving so I was desperate. I bargained down $575. No bargain.”
“If I could give zero stars, I would. Avoid this company and any franchises unless you are desperate for an emergency plumber. Roto Rooter charges a FLAT FEE of $729.00 to snake an exterior drain. The work could take 10 minutes or 2 hours, but this is the fee. The problem is that Roto Rooter does not tell you there is a flat fee up front, and when I inquired twice about the fee when booking the appointment, I was …”
“STAY AWAY from this company. My elderly mother called Roto-Rooter for a clogged kitchen sink. When she asked for a rough estimate, they told her they couldn't provide her one. They came out and unclogged the sink within an hour and charged her $900!! That was also supposed to include an elderly discount. It is completely unethical how they take advantage of people. My mother called to complain but the lady on the …”
Positive
“We had Roto-Rooter out to clear out an exterior drain line from the sump pump. Jaime and Yousef were terrific. They explained the process and were quick and efficient. They very kindly tolerated my questions about what they cleared out of the line and how to prevent this in the future. This was a wonderful experience.”
“The gentleman that came today, Jamie Marino did an outstanding job. He was professional. He left everything clean after the repair was done. I would definitely recommend him again and your services. You all did an outstanding job of fixing the toilet the sink and now we have working items and running water. Thank you again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Yelp reviews cite $689–$1,450 pricing for basic drain work; Google 5.0★ average suggests a gap between platforms on pricing perception.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Reston · Centreville · Ashburn · Catharpin