Roto-Rooter Plumbing & Water Cleanup
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Confirmed by reviews
Budget-Friendly
Fair Pricing ✓
None Found ✓
No significant concerns in reviews
Trust Score: 0/100 · Based on 1733 reviews
Our Verdict
#8 of 18 in Portsmouth, VA
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
No major caveats
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1733 Reviews Tell Us
Emergency Response
Same-day service confirmed in 2 reviews; one completed appointment same day as call
Emergency and same-day calls
What To Watch Out For
No significant concerns found in reviews ✓
Quality & Professionalism
5 of 5 reviews praise professionalism and technical competence; technicians explain work clearly before starting
Consistent attention to detail: cleanup after work and precision measurement to minimize collateral damage noted in multiple reviews
Communication
5 of 5 reviews praise professionalism and technical competence; technicians explain work clearly before starting
Multi-channel communication (phone, text, email) used proactively to manage scheduling changes
Pricing
Pricing described as 'affordable' and 'very reasonable' by 2 reviewers; no hidden cost surprises mentioned
Customer reviews
Reviews from Google, Yelp & more
Garnet came out to fix the pipes under my kitchen sink and did a great job. He showed up on time, was professional, and took the time to explain what was going on before getting started. The repair was done quickly and everything is working perfectly now. He also made sure everything was cleaned up before he left, which I really appreciated. It’s clear he knows what he’s doing and takes pride in his work. I would definitely recommend Garnet to anyone who needs plumbing work done. ⭐⭐⭐⭐⭐
We hired Ryan with Roto Rooters to install a new water line for our refrigerator. Ryan was friendly and communicated every step of the way. Answered my million questions , measured everything precisely to avoid extra drywall repairs , and cleaned up very well after himself. Ryan took his time and never once dismissed our interruptions , excellent customer service. The job was performed the same day I called , and at an affordable price. We will definitely be hiring him again in the future and recommending his services to our friends and family .
problem: drain pipe under sink sli My original appointment was scheduled for Friday, February 13, 2026, between 5:00 PM and 9:00 PM. The technicians ended up getting really busy, so the scheduling team rescheduled me for Saturday, February 14, 2026. This all happened while I was sleeping on the couch, but to their credit, they notified me by phone call, text message, and email. I truly appreciated the communication and professionalism. My technician, William, was absolutely professional, friendly, and knowledgeable. As a new homeowner, I was grateful that he took the time to give me helpful plumbing tips and explain things clearly. That meant a lot to me. Overall, my experience was great. I was honestly nervous about what the cost would be, but it turned out to be very reasonable. I highly recommend Roto-Rooter and would definitely use their services again.
I had an excellent experience with my plumbing technician. He was extremely professional, knowledgeable, and transparent from start to finish. Before anything was set or finalized, he took the time to explain everything clearly, what the issue was, what needed to be done, and what my options were. There were no surprises at all, which I really appreciated. He answered all my questions patiently and made sure I was comfortable with the plan before moving forward. The work was done efficiently and with great attention to detail.
Ryan was very professional and honest. He explained the problem and gave me options on how to resolve the issue. After he finished he told me to check his work to make sure everything was satisfactory . I will definitely use this company again.
Business details
Service area
Based in Portsmouth. Serves 7 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup