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Roto-Rooter Plumbing & Water Cleanup

Portsmouth, VA
4.9(1733 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 1733 reviews

Top pickTop pick
4.9Google

Our Verdict

Strong Hire

#8 of 18 in Portsmouth, VA

Best for
  • Emergency and same-day calls
  • Budget-conscious homeowners
  • Complex installs and remodels
  • Drain and sewer work
Avoid if

No major caveats

Hire if: You need fast same-day or after-hours response

Hire if: You need a plumber who actually shows up when scheduled

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need warranty-grade work on a complex or high-stakes install

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 1733 Reviews Tell Us

Emergency Response

Same-day service confirmed in 2 reviews; one completed appointment same day as call

Emergency and same-day calls

What To Watch Out For

No significant concerns found in reviews ✓

Quality & Professionalism

5 of 5 reviews praise professionalism and technical competence; technicians explain work clearly before starting

Consistent attention to detail: cleanup after work and precision measurement to minimize collateral damage noted in multiple reviews

Communication

5 of 5 reviews praise professionalism and technical competence; technicians explain work clearly before starting

Multi-channel communication (phone, text, email) used proactively to manage scheduling changes

Pricing

Pricing described as 'affordable' and 'very reasonable' by 2 reviewers; no hidden cost surprises mentioned

Fair PricingClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

M
Mandie Ashlock

Garnet came out to fix the pipes under my kitchen sink and did a great job. He showed up on time, was professional, and took the time to explain what was going on before getting started. The repair was done quickly and everything is working perfectly now. He also made sure everything was cleaned up before he left, which I really appreciated. It’s clear he knows what he’s doing and takes pride in his work. I would definitely recommend Garnet to anyone who needs plumbing work done. ⭐⭐⭐⭐⭐

I
Ivonne Santiago

We hired Ryan with Roto Rooters to install a new water line for our refrigerator. Ryan was friendly and communicated every step of the way. Answered my million questions , measured everything precisely to avoid extra drywall repairs , and cleaned up very well after himself. Ryan took his time and never once dismissed our interruptions , excellent customer service. The job was performed the same day I called , and at an affordable price. We will definitely be hiring him again in the future and recommending his services to our friends and family .

F
Future Dr. Brown

problem: drain pipe under sink sli My original appointment was scheduled for Friday, February 13, 2026, between 5:00 PM and 9:00 PM. The technicians ended up getting really busy, so the scheduling team rescheduled me for Saturday, February 14, 2026. This all happened while I was sleeping on the couch, but to their credit, they notified me by phone call, text message, and email. I truly appreciated the communication and professionalism. My technician, William, was absolutely professional, friendly, and knowledgeable. As a new homeowner, I was grateful that he took the time to give me helpful plumbing tips and explain things clearly. That meant a lot to me. Overall, my experience was great. I was honestly nervous about what the cost would be, but it turned out to be very reasonable. I highly recommend Roto-Rooter and would definitely use their services again.

G
Gabrielle Campbell

I had an excellent experience with my plumbing technician. He was extremely professional, knowledgeable, and transparent from start to finish. Before anything was set or finalized, he took the time to explain everything clearly, what the issue was, what needed to be done, and what my options were. There were no surprises at all, which I really appreciated. He answered all my questions patiently and made sure I was comfortable with the plan before moving forward. The work was done efficiently and with great attention to detail.

G
Gerald DeLoatch

Ryan was very professional and honest. He explained the problem and gave me options on how to resolve the issue. After he finished he told me to check his work to make sure everything was satisfactory . I will definitely use this company again.

Business details

Phone
(757) 337-2255
Address
507 High St, Portsmouth, VA 23704, USA
Hours
Open 24 hours

Service area

Based in Portsmouth. Serves 7 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Roto-Rooter Plumbing & Water Cleanup

4.9$
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