Roto-Rooter Plumbing & Water Cleanup
Plumber · Portsmouth, VA · Open 24 hours per Google listing
Our verdict
Dispatches skilled technicians who show up same-day with transparent pricing and exceptional communication—ideal for 2am panic calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Portsmouth, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise professionalism and technical competence; technicians explain work clearly before starting
3 cited reviews
“He showed up on time, was professional.”
“Job was performed the same day I called.”
“They notified me by phone call, text message, and email.”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day service confirmed in 2 reviews; one completed appointment same day as call
2 cited reviews
“Job was performed the same day I called.”
“They notified me by phone call, text message, and email.”
Multi-channel communication (phone, text, email) used proactively to manage scheduling changes
1 cited review
“They notified me by phone call, text message, and email.”
Pricing described as 'affordable' and 'very reasonable' by 2 reviewers; no hidden cost surprises mentioned
2 cited reviews
“Job was performed the same day I called.”
“They notified me by phone call, text message, and email.”
Consistent attention to detail: cleanup after work and precision measurement to minimize collateral damage noted in multiple reviews
2 cited reviews
“He showed up on time, was professional.”
“Job was performed the same day I called.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Garnet came out to fix the pipes under my kitchen sink and did a great job. He showed up on time, was professional, and took the time to explain what was going on before getting started. The repair was done quickly and everything is working perfectly now. He also made sure everything was cleaned up before he left, which I really appreciated. It’s clear he knows what he’s doing and takes pride in his work. I would …”
“We hired Ryan with Roto Rooters to install a new water line for our refrigerator. Ryan was friendly and communicated every step of the way. Answered my million questions , measured everything precisely to avoid extra drywall repairs , and cleaned up very well after himself. Ryan took his time and never once dismissed our interruptions , excellent customer service. The job was performed the same day I called , and at …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,733 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Portsmouth · Chesapeake