Roto-Rooter Plumbing & Water Cleanup
Plumber · Nutley, NJ · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but pricing estimates can balloon dramatically without clear diagnosis—get a second opinion before agreeing to major work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 2-hour Saturday arrival and 2-hour appointment windows during business hours
1 cited review
“appointment time from call till noon, speedy service”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
After-hours availability: Sunday appointments without losing work time
1 cited review
“may cost more but reliable, ontime, explained everything”
Skilled technicians on complex jobs: sewage line burst and 100-foot clog clearing with follow-up camera inspection
1 cited review
“Tech Jean Pierre amazing help when sewage line burst”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication about repairs: technicians explain work upfront and scope findings with customers
1 cited review
“may cost more but reliable, ontime, explained everything”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One severe incident: technician allegedly created damage (chipped main line 'size of fist'), left contaminated mess in customer's home, and did not complete original service request despite 8-hour visit
“estimate jumped to $13,000–$30,000 before proper diagnosis”
Red flag
Customer reported feeling pressured into unnecessary invasive repairs (floor/yard digging) when simpler solution existed—competitor resolved same issue non-invasively for 75% less cost
“estimate jumped to $13,000–$30,000 before proper diagnosis”
Pricing transparency issues: one customer's estimate jumped to $13,000–$30,000 range before proper diagnosis, later fixed by competitor for ~$4,000
“estimate jumped to $13,000–$30,000 before proper diagnosis”
Aggressive upselling on major repairs: technicians pushed for floor excavation despite customer objection and medical necessity for minimal disruption
“estimate jumped to $13,000–$30,000 before proper diagnosis”
Work completion issues: initial technician left job unfinished (bathroom and laundry sinks not snaked) before additional staff took over
“estimate jumped to $13,000–$30,000 before proper diagnosis”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“One of the worst experiences I have ever had with a plumbing company. This happened on Mother’s Day — my first Mother’s Day without my mom — which was already an extremely difficult day emotionally. We called Roto-Rooter out to snake a slop sink, and what should have been a simple job turned into an 8-hour nightmare. The technician worked for hours before suddenly telling us he had “chipped” our main pipe. The …”
Positive
“Tech Jean Pierre was an amazing help when our sewage line burst, if it wasn’t for him and Roto-Rooter I don’t know what we would’ve done. Excellent service, great work, thank you so much!”
“I called multiple places to try to get someone out to check my sink and see what the problem was. I call Roto-Rooter and had an appointment time from the time I called(10am) till noon. Jean Pierre was awesome. He was straight forward with what had to be done and did everything in a timely manner. If we ever have another issue we will be calling them again. Thank you again for the speedy service!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 237 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Orange · Livingston · Bloomingdale · Ridgewood