Roto-Rooter Plumbing & Water Cleanup
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Based on review analysis
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Pricing fairness dimension scored 0/100 despite all 5 star reviews with no complaints—this may indicate incomplete review data or a hidden cost problem not surfaced in available feedback
Trust Score: 0/100 · Based on 593 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 593 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness: 2 of 5 reviews specifically praise rapid response to urgent situations, including weekend calls
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify pricing or cost concerns; no reviews mention final bill amounts, quotes, or cost comparisons despite pricing_fairness score of 0
Pricing fairness dimension scored 0/100 despite all 5 star reviews with no complaints—this may indicate incomplete review data or a hidden cost problem not surfaced in available feedback
Quality & Professionalism
Professional demeanor under stress: multiple reviews note calm, kind, and accommodating behavior during stressful emergency situations
Communication
Exceptional emergency responsiveness: 2 of 5 reviews specifically praise rapid response to urgent situations, including weekend calls
Consistent communication and education: 4 of 5 reviewers highlight technicians explaining work clearly and making customers feel informed
Pricing
Not enough data to identify pricing or cost concerns; no reviews mention final bill amounts, quotes, or cost comparisons despite pricing_fairness score of 0
Customer reviews
Reviews from Google, Yelp & more
Thomas was a professional and friendly technician who took the time to explain options and everything that he would be doing. He took extra precautions to keep our sink area clean (thank you!) and quickly fixed our sink clog.
Top-notch service! We had some issues in our bathroom sink that needed to be taken care of right away. Our landlord wanted to use another company but we asked for Roto Rooter Ector referred Elias to help us out. Elias was very knowledgeable and explained everything for us. Made us feel at ease with the whole process and the work was done on a timely matter. We would definitely recommend both Ector water heater specialist and Elias specialist of drain and jetter to do plumbing services for residential or commercial properties to anyone who needs it. They are both great guys👍🏆🏆
We had a great experience with Marvin D. from Roto-Rooter. He came out on an emergency weekend call to fix our toilet and was incredibly accommodating from start to finish. Marvin was very kind, professional, and took the time to walk us through the entire process so we knew exactly what was going on. He made a stressful situation so much easier with his calm attitude and clear communication. You can tell he truly cares about helping his customers. We really appreciated how quickly he responded and how efficiently he got everything working again. Highly recommend Marvin if you need reliable and professional plumbing help!
I called Roto Rooter because the valve from the refrigerator ice maker was leaking and couldn’t install the new fridge. Ector, was very knowledgeable and explained to me what he needed to do, he didn’t have the part to fix the problem but he went off and got the part and came back .to fix the problem.
Mark Krug always provides excellent customer service on our campus. Always on time, professional, and ready to go. Very knowledgeable and a great worker..Our team always looks forward to working with Mark. We continue to call Roto-rooter for service because of Mark.. Thank you
Business details
Service area
Based in Newport Beach. Serves 19 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup