Roto-Rooter Plumbing & Water Cleanup
Plumber · Lakewood, CO · Open 24 hours per Google listing
Our verdict
69 of 100 reviews 5-star, but 19 one-stars and 12 expensive mentions reveal franchise variance; 13 sewer and 13 toilet-repair service mentions skew toward drain emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Within-hour emergency dispatch including evening sewage-backup calls (14 fast_response mentions)
1 cited review
“We had sewage backing up into our basement shower and overflow drain in our HVAC room. We called Roto Rooter and they were able to send someone out within one hour of calling.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Free video sewer inspection and follow-up tech visits offered post-job (16 workmanship mentions)
1 cited review
“We had sewage backing up into our basement shower and overflow drain in our HVAC room. We called Roto Rooter and they were able to send someone out within one hour of calling.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Same-day holiday/weekend availability noted by repeat customers
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Documented job site damage — drywall dust through home, AC intakes uncovered, multiple return trips for new leaks
“They quoted me 4800 for full pipe remediations (which is a huge job). The other estimates i had gotten were twice that.”
12 expensive mentions including $379 snake quotes and $4,800 remediation jobs flagged as overpriced vs competitors
“They quoted me 4800 for full pipe remediations (which is a huge job). The other estimates i had gotten were twice that.”
Cited in 2 of the 100 reviews we analyzed.
5 slow_response and 3 poor_workmanship complaints — missed appointments and repeat-visit failures
“the tech that came out to my business property didn't bring the equipment with him and their dispatch didn't even call me back with a ETA of someone else coming out.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They refused to give me a ballpark price on a clogged kitchen drain over the phone. When the plumber arrived he quoted me a live near $400. I sent him away.”
“I had a leak in a pipe that was on recall. They quoted me 4800 for full pipe remediations (which is a huge job). The other estimates i had gotten were twice that. THey assured me after deep questioning that they could handle it and be done in 8 hours. They had almost no material to use, no drop cloths . They dint cover the AC intakes so dust was pumped all over the house. Drywall dust pointless all over the hardwood …”
“We had a clog in our main septic line... Roto-Rooter sent two young kids out. They were polite and tried to be helpful but it seems like they didn't actually know what they were doing. They said that we needed to run a camera through our line because the snake wasn't going all the way through. They insisted that our septic tank was almost full and needed to be pumped before they could even run the camera (Turns out …”
Positive
“Dakota was great. Very efficient and kind and walked me through everything giving good suggestions. Very knowledgeable”
“We noticed last night that our downstairs toilet was starting to leak around the base and so we immediately looked into getting someone out to take a look. Booking the appointment was quick and easy, and Stephan showed up exactly on time the next morning ready to help us out. He was open with his communication, letting us know there were a few options that might work and helping us choose where we wanted to start. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Yelp 1-stars dispute pricing and tech competency contrast with 4.8 Google aggregate across 1,079 reviews — franchise tech variance.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Littleton · Westminster · Evergreen