Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Based on review analysis
1 concern
Billing dispute over after hours fees: Customer was told no after hours fee would apply (appointment was 2pm 4pm window), but technician attempted to charge one upon 5:30pm arrival; customer refused service
Trust Score: 0/100 · Based on 1645 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1645 Reviews Tell Us
Emergency Response
Fast emergency response: 3 of 5 reviews highlight same-day or under-1-hour arrival, including a Friday night sewer emergency handled in under an hour
Emergency and burst pipe repair
What To Watch Out For
Appointment reliability issues: One review documents a scheduled 2pm-4pm appointment that arrived at 5:30pm after two rescheduling calls, requiring customer to leave work
Billing dispute over after hours fees: Customer was told no after hours fee would apply (appointment was 2pm 4pm window), but technician attempted to charge one upon 5:30pm arrival; customer refused service
Quality & Professionalism
Outstanding technician quality: Multiple reviews (Dave Jr., Patrick, Noah) specifically praise individual technicians for professionalism, knowledge, and going above and beyond
Communication
Appointment reliability issues: One review documents a scheduled 2pm-4pm appointment that arrived at 5:30pm after two rescheduling calls, requiring customer to leave work
Customer reviews
Reviews from Google, Yelp & more
We had an issue with drains in our house and initially thought we were going to need 60 feet of new pipe. However, After Tyler and Patrick, Master Plumber, showed up at our house, things got a lot better! All we needed was a thorough clean-out. Patrick was especially impressive with his incredible knowledge and Dennis, Project Manager, was very personable and accommodating in every way possible.
Excellent Service. We called and they came the same day. The technician, Noah did a great job. He was friendly and professional. Would recommend Roto-Rooter.
After a very stressful day dealing with our plumbing issue, Dave Jr. from Roto-Rooter was an absolute lifesaver. From the moment he arrived, he was professional, knowledgeable, courteous, and genuinely committed to helping us. He didn't just do the job—he went above and beyond to make sure everything was taken care of and that we understood what to do moving forward. What impressed me most was his willingness to take extra steps to ensure the best possible outcome. His attention to detail, patience, and outstanding customer service turned a frustrating situation into a positive experience. Employees like Dave Jr. are the reason customers remain loyal to a company and confidently recommend their services to others. Roto-Rooter should be extremely proud to have someone like Dave Jr. representing their organization. He is a true asset to the company and deserves recognition for his hard work and dedication. If anyone is deserving of a bonus, a raise, or even an extra day off, it's Dave Jr. His professionalism, work ethic, and commitment to customer satisfaction make Roto-Rooter look exceptional. Thank you, Dave Jr., for your outstanding service. Five stars isn't enough!
Will never use again. Had an 8am-10am appointment scheduled. They call at 8am and said they had a call off so we rescheduled to 2pm-4pm. No problem. I leave work at 2pm so I can meet them at my house. 4pm rolls around, still not here. I call the office to make sure they’re still coming. She says yes, they got held up at their last appointment. No problem. I ask if I will be charged an after hours fee since, she says no because your appointment was 2pm-4pm. They finally arrive at 5:30pm. All I have is a clog in my kitchen sink drain about 25 feet down. Told me the price, which I was fine with, but then they proceed to tell me I will be charged an after hours fee because it’s after 4:00pm. Told them the office said otherwise and they disagreed. Walked them out and told them I’ll find someone else.
Had a sewer line block at 530 on a Friday night while having friends over for a BBQ. Called roto rooter and the had someone here in under an hour. Dave was exceptional, courteous and very professional. It was a stubborn blockage and it took him a good 2 hours to clear the line. What a great guy. Had the job done and cleaned up like he wasn't even there. Don't hesitate, it worth every penny in an emergency. P.S. My neighborhood 24 hr plumbing Co didn't return my call until 8 an Saturday morning.
Business details
Service area
Based in Hazleton. Serves 2 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup