Roto-Rooter Plumbing & Water Cleanup
Plumber · Cherry Hill, NJ · Open 24 hours per Google listing
Our verdict
4.8★ on 116 reviews; only 5 analyzed (thin signal); Eddie cited for outstanding insurance claim support off-hours; drain clearing priced at $500 for 10-minute job vs $85-89 flat-rate at competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Eddie assisted a first-time homeowner through an insurance claim both on and off business hours, going beyond the service call itself.
1 cited review
“Eddie was fantastic with his above and beyond service. He has been both responsive and a huge help with us making our very first home owners insurance claim. He has reached me both on and off hours to walk us through this difficult time.”
1am callback and confirmed 8-10am arrival when another company's tech was a no-show — delivered on narrow window promise.
1 cited review
“I called roto rooter at 8 they said they could come out around 1am at that point I asked what time in the morning. I was told 8 to 10 they called me twice last night to confirm and at 745 they were there Frank was wonderful job done within 15 minutes.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Drain cleaning priced at $500 for 10 minutes — 5x competitor flat rate for identical service, per documented 2-star review.
“Always do your due diligence before you agree with a contractor's charge. I did not do it and paid $500 for literally 10 minutes of work (clearing the clogged drain) at the same time when other reliable competitors charge a flat rate $85-$89 for the same work. My fault. Roto-Rooter is extremely overpriced company.”
Drain clearing charged at $500 for ~10 minutes of work; competitor flat rate for same service is $85-89 — reviewer describes it as a total rip-off.
“Always do your due diligence before you agree with a contractor's charge. I did not do it and paid $500 for literally 10 minutes of work (clearing the clogged drain) at the same time when other reliable competitors charge a flat rate $85-$89 for the same work. My fault. Roto-Rooter is extremely overpriced company.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I scheduled an appointment with someone else they gave me 2 to 5 window at 430 they text the tech was running behind. Around 630 I called to get an eta they text back at 730 he won’t be able to make it. I called roto rooter at 8 they said they could come out around 1am at that point I asked what time in the morning. I was told 8 to 10 they called me twice last night to confirm and at 745 they were there Frank …”
“I give 5 stars to Roto Rooter because they never disappoint. Have used them several times, yesterday for one, and Sean took care of a small plumbing problem for me. He was very efficient and in no time, the drain was working well. Roto Rooter is a bit pricey but you can be sure their work will be up to par with no problems which is comforting to a home owner.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 116 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Moorestown · National Park · Berlin · Philadelphia