Roto-Rooter Plumbing & Water Cleanup
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Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Work abandoned mid job: reviewer reports flooring, sink, and toilet removed, then service discontinued once home owner's insurance didn't cover the work — leaving a leaky pipe and trash behind per review JEbgplciYeMt9BQYOgda.
Trust Score: 0/100 · Based on 428 reviews
Our Verdict
#9 of 9 in Cherry Hill, NJ
No standout specialties
- You need this for a complex or high-stakes install
Hire if: You need fast same-day or after-hours response
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 428 Reviews Tell Us
Emergency Response
Emergency water heater replacement executed at 4 AM — booked overnight, supervisor assessed, full install with updated shutoff valves and lines completed same day per review knvfGuOh4jqIWRE02x3e.
What To Watch Out For
Technician quality inconsistent: 1 of 5 reviews describes a plumber who didn't know a basic 45-into-90 fitting, claimed part was unavailable anywhere, and refused to do the repair.
Work abandoned mid job: reviewer reports flooring, sink, and toilet removed, then service discontinued once home owner's insurance didn't cover the work — leaving a leaky pipe and trash behind per review JEbgplciYeMt9BQYOgda.
Quality & Professionalism
Water heater and whole-house filter installed in one visit with area left clean per review y0q2vDip3XptTaPt7CIS.
Technician quality inconsistent: 1 of 5 reviews describes a plumber who didn't know a basic 45-into-90 fitting, claimed part was unavailable anywhere, and refused to do the repair.
Communication
Emergency water heater replacement executed at 4 AM — booked overnight, supervisor assessed, full install with updated shutoff valves and lines completed same day per review knvfGuOh4jqIWRE02x3e.
Customer reviews
Reviews from Google, Yelp & more
We just moved into our house less than a week and already had a plumbing issue. We called rotor rooter and Dave and Daniel came out right away and helped fix my issue and provide a quote to fix the bigger issue the prior owner did not fix. Price was reasonable and said they can have it fixed! They truly helped provide a sigh of relief as we were really stressed
We received the best service from the time we booked the emergency service at 4 am through installation of our new water heater. Rick did a thorough job: not just the water heater but the lines going to it and shut off valves, etc. It's obvious he takes a lot of pride in his job. We even had a supervisor come out beforehand to assess the situation. Both representatives were courteous and kind. I found the pricing to be reasonable for the quality of work done and the urgency required. We couldn't be more pleased.
Rich came early on the day of the appointment. He removed my old water heater and replaced it with a new one and also installed a whole house water filter. The job was completed satisfactorily in good time and the area left clean and neat. Have always had good experiences with Roto-Rooter and with Rich who has been to my home before for a shower faucet repair.
the phone rep was great, she sent someone out quickly for our leaky pipe!! the supervisor that showed up first to check and detect was nice too HOWEVER the lazy plumber came next, he did not come work, he clearly did not want to repair anything!!! the idiot stated he didn't have the part on his truck and will not be able to find it anywhere (45 into a 90 2 small pieces) he thought it was one piece, he had no knowledge no enthusiasm no interest at all so we told him get out THEN my husband "just called len the plumber 🎶" the plumber came out got the job done and it was cheaper!!!
Roto-Rooter was great when they first came out was very informative and helpful. They began the work removing flooring sinks, toilet. So I believe when rhey find out my home owners coverage doesn't cover their work, as well as I'm on dis ability ( still willing to pay). They discontinued the service not only creating a leaky pipe in the bathroom but also leaving trash and
Business details
Service area
Based in Cherry Hill. Serves 33 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup