Roto-Rooter Plumbing & Water Cleanup
Plumber · Cherry Hill, NJ · Open 24 hours per Google listing
Our verdict
4.7★ across 428 Google reviews but reviewConsistency is 0.04 — 2 of 5 analyzed reviews are 1-star, flagging technician incompetence and work abandonment mid-job when payment coverage was questioned.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency water heater replacement executed at 4 AM — booked overnight, supervisor assessed, full install with updated shutoff valves and lines completed same day per review knvfGuOh4jqIWRE02x3e.
1 cited review
“We received the best service from the time we booked the emergency service at 4 am through installation of our new water heater.”
Water heater and whole-house filter installed in one visit with area left clean per review y0q2vDip3XptTaPt7CIS.
1 cited review
“Rich came early on the day of the appointment. He removed my old water heater and replaced it with a new one and also installed a whole house water filter. The job was completed satisfactorily in good time and the area left clean and neat.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Work abandoned mid-job: reviewer reports flooring, sink, and toilet removed, then service discontinued once home owner's insurance didn't cover the work — leaving a leaky pipe and trash behind per review JEbgplciYeMt9BQYOgda.
“They began the work removing flooring sinks, toilet. So I believe when they find out my home owners coverage doesn't cover their work... They discontinued the service not only creating a leaky pipe in the bathroom but also leaving trash”
Technician quality inconsistent: 1 of 5 reviews describes a plumber who didn't know a basic 45-into-90 fitting, claimed part was unavailable anywhere, and refused to do the repair.
“the lazy plumber came next, he did not come work, he clearly did not want to repair anything!!! the idiot stated he didn't have the part on his truck and will not be able to find it anywhere”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“the phone rep was great, she sent someone out quickly for our leaky pipe!! the supervisor that showed up first to check and detect was nice too HOWEVER the lazy plumber came next, he did not come work, he clearly did not want to repair anything!!! the idiot stated he didn't have the part on his truck and will not be able to find it anywhere (45 into a 90 2 small pieces) he thought it was one piece, he had no …”
“Roto-Rooter was great when they first came out was very informative and helpful. They began the work removing flooring sinks, toilet. So I believe when rhey find out my home owners coverage doesn't cover their work, as well as I'm on dis ability ( still willing to pay). They discontinued the service not only creating a leaky pipe in the bathroom but also leaving trash and”
Positive
“We just moved into our house less than a week and already had a plumbing issue. We called rotor rooter and Dave and Daniel came out right away and helped fix my issue and provide a quote to fix the bigger issue the prior owner did not fix. Price was reasonable and said they can have it fixed! They truly helped provide a sigh of relief as we were really stressed”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 428 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Moorestown · National Park · Philadelphia · Berlin