Roto-Rooter Plumbing & Water Cleanup
Plumber · Ashburn, VA · Open 24 hours per Google listing
Our verdict
BBB A+ at 4.9/154. Technician Nick named across water heater and toilet jobs. 14 reviews cite fast response including a 2AM burst-pipe call, but 9 one-stars include an $842 sewer-line pricing dispute.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and after-hours dispatch confirmed: arrived within 2 hours on a weekend, and answered a 2AM burst-pipe emergency.
1 cited review
“Roto-rooter was able to come out same day and help us in a pinch on a weekend no less!”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Technician Nick is repeatedly named for transparent pricing and detailed explanations on water heater and toilet jobs.
1 cited review
“The technician (Nick) demonstrated a multi-disciplinary understanding of home systems, fluently discussing electrical loads and plumbing configurations alongside the installation process.”
Cited in 4 of the 100 reviews we analyzed — 3 cited reviews not excerpted here.
Multi-discipline expertise: technician discussed electrical loads and plumbing configurations during a water heater install.
1 cited review
“The technician (Nick) demonstrated a multi-disciplinary understanding of home systems, fluently discussing electrical loads and plumbing configurations alongside the installation process.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sewer-line pricing dispute: $842 quote with 6-month warranty promise that became contested.
“he said my drain was clogged and it would be $842.00 to clean my main sewer line. It was very overpriced”
Main sewer line cleaning quoted at $842 — reviewer called it 'extremely overpriced' after a late-night call.
“he said my drain was clogged and it would be $842.00 to clean my main sewer line. It was very overpriced”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My kitchen sink was stopped up. I called Roto-Rooter. What a mistake. They quoted me $689. Most people charge $125-$200. It was the day before Thanksgiving so I was desperate. I bargained down $575. No bargain.”
“There prices are insane 500$ to clear a drain”
“Watch out! RR is the Silver Spring area employs a nasty pricing ethic. We had a clogged drain and it happened at 9PM. Called Rooter Rooter believing they had the staff to come in an emergency. They would not quote a price for a drain clean over the phone. Siad the plumber would assess and talk when they came out. Seemed reasonable. After 3 minutes of assessment, he quoted $1,450. As it was an emergency …”
Positive
“Excellent service from start to finish! Our toilet issue was fixed quickly, and the technician (Nick) was courteous, professional, and very knowledgeable. Pricing was fair and transparent, and everything works perfectly now. Would definitely use again.”
“Nick was very professional and explained what was going on with my hot water heater thoroughly. I would definitely request him next time I need services! A+ Sevice!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Ashburn · Reston · Catharpin · Centreville