ROTO-ROOTER Plumbing & Drain Services of Syracuse
Plumber · Syracuse, UT · Open 24 hours per Google listing
Our verdict
Excellent workmanship from top technicians like Josef and Joseph, but communication and follow-up break down during complex jobs—expect delays and pressure to upsell if your repair doesn't fit their standard scope.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional workmanship: 3 of 5 reviewers explicitly praised quality, thoroughness, and problem-solving, with one technician working 12+ hours until issues were fully resolved.
2 cited reviews
“He would not stop until the issues were resolved to his satisfaction.”
“Joseph arrived before the service window, and quickly tested and located the buried drainage outlet.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fast emergency response: Multiple reviewers noted arrival before scheduled windows or late-night availability (9 PM callout), indicating strong emergency readiness.
1 cited review
“Joseph arrived before the service window, and quickly tested and located the buried drainage outlet.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Friendly, professional field technicians: 4 of 5 reviews mention courteous, personable service and positive interactions with individual plumbers.
2 cited reviews
“He would not stop until the issues were resolved to his satisfaction.”
“Joseph arrived before the service window, and quickly tested and located the buried drainage outlet.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Scope-creep and upsell pressure on emergency calls: One reviewer felt manipulated into a full repiping estimate after calling about a burst pipe, with supervisor behavior described as 'salesman-like' rather than solution-focused.
“They made me wait and make my own calls, all while more damage was being done.”
Red flag
Lack of transparency on job feasibility: Customer was not told upfront that the company would refuse to perform the repair they requested; this only emerged after multiple days and follow-up calls.
“They made me wait and make my own calls, all while more damage was being done.”
Severe communication and follow-up failures: One reviewer reported being left without status updates for days after initial assessment, forcing them to make multiple calls while damage worsened.
“They made me wait and make my own calls, all while more damage was being done.”
Pricing significantly misaligned with customer budgets: One reviewer received a high estimate for full repiping when they explicitly requested a temporary fix, and pricing fairness scored only 20/100.
“They made me wait and make my own calls, all while more damage was being done.”
Unwillingness to perform partial repairs: Management refused to complete a burst pipe repair without recommending (and apparently requiring) expensive whole-house repiping on the same day of discovery.
“They made me wait and make my own calls, all while more damage was being done.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a busted pipe in my crawl space, so I called Roto-Rooter. They sent out someone pretty quick, which was the nice part. He seemed like a good guy, but was only the apprentice and needed to check in with his supervisor on stuff. He found where it was broken, but after a couple of hours/phone calls, it was recommended to repipe the whole house. I can't afford what the estimate was, so I told them to just fix it …”
Positive
“My review is for Josef Rasmussen at roto Rooter in Syracuse, Ny. I can not say enough about the quality, integrity, and knowledge of this man as a plumber. He worked tirelessly on a couple of issues requiring a professional plumber. A day of at least 12 hours, He would not stop until the issues were resolved not only to my satisfaction but to his. That says alot! He is a man of utmost character who I felt …”
“We are beyond happy with Joseph’s service call. Our roof drain was flooding along the foundation. Joseph arrived before the service window, and quickly tested and located the buried drainage outlet. He dug it out, cut and pulled out a large tree root, flushed the debris from the drain, installed a cage and stone and repaired the excavation. He even moved some excess soil to a low spot at my request. All this in the …”
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The rating picture
Small sample — we've analyzed only 5 of 885 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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