Roto-Rooter Plumbing, Drain, Septic & Water Restoration Services
Plumber · Kokomo, IN · Open 24 hours per Google listing
Our verdict
Responds faster than scheduled and handles complex multi-service jobs (plumbing, excavation, restoration) with strong teamwork, but one reviewer docked them a star for pricing strategy relative to competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently arrives ahead of schedule—reviewer noted technician Robert arrived much earlier than scheduled during an urgent situation (no water/toilet access)
1 cited review
“Got here a lot earlier than he was scheduled to”
5 of 5 reviewers praise technician professionalism, knowledge, and friendliness by name (Xavier, Cody, Robert, Bob, Chase, Parker, Nate G)
3 cited reviews
“They were knowledgeable and helpful with information and next steps”
“Got here a lot earlier than he was scheduled to”
“Septic clean-out went great—water is flowing well now”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Handles complex sewage/septic emergencies end-to-end—one reviewer experienced all three services (plumbing, excavation, restoration) with coordinated execution and insurance communication
1 cited review
“They were knowledgeable and helpful with information and next steps”
Offers affordable alternatives when complications arise—reviewer received fair pricing and multiple solution options even after encountering a setback on their job
Upfront, transparent pricing model—two reviewers specifically cite pricing clarity as a trust factor versus local competitors
1 cited review
“Got here a lot earlier than he was scheduled to”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One reviewer gave company 4/5 instead of 5/5 specifically over pricing philosophy, stating 'We don't have to raise our prices just because everybody else does,' suggesting perception of market-rate increases
“Got here a lot earlier than he was scheduled to”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I got to experience all three lines of business. The plumbing , excavation and restoration. To say a stressful time was made easy is an understatement. Xavier and Cody were personable and charming trying to get my sewer line open. They were knowledgeable and helpful with information and next steps. They worked diligently and were a great resource. The excavation team was out of this world. I absolutely loved that …”
“Xavier was very helpful. Explained everything was very professional about what he did. Did a good job overall. I would definitely recommend him to anybody that needs the same service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,816 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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