Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service
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1 concern
Pricing variance flagged: same job priced wildly differently than competing local plumbers
Trust Score: 75/100 · Based on 1935 reviews
Our Verdict
#9 of 14 in wadsworth
- Emergency and same-day calls
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1935 Reviews Tell Us
Emergency Response
Tech John M arrived within 3 hours on a 7 AM call after a 5 AM hot water line burst
overnight emergency calls
What To Watch Out For
One reviewer was quoted ~$1,000 for ~$60 in gas valve parts plus $500 leak test, vs $200 total elsewhere
Pricing variance flagged: same job priced wildly differently than competing local plumbers
Communication
Reviewers credit Joe and Chris for explaining sump pump and main-line repairs step by step
Customer reviews
Reviews from Google, Yelp & more
Thank you to the team deployed to repair a main water leak in my home, they were awesome in communicating the problem and had it diagnosed and repaired quickly. they were very knowledgeable and caring through the process. would highly recommend them. Thank you team Roto!!
I had an old sump pump that needed replaced and Joe was fantastic. He explained everything, showed me how everything works, and ensured the job was done right. Now I have peace of mind that my basement will continue to be protected and fine!
Chris came out and did an excellent job. Very nice guy. Very nice to my mom. He was able to joke around a little bit. And definitely did a good job and made us feel very comfortable. I was going to call anyhow and let you know. I'm in the trades and it's always nice when someone lets you know they do a good job. And he did. Thanks chris + Merry Christmas to Roto-Rooter LOL 🙂 happy New Year!
I needed a gas valve, about 3 inches of line, a line cap, a T, and a union replaced to get our heat turned back on. I explained that money was tight, but I was still quoted nearly $1,000 for about $60 worth of parts, plus almost $500 for a leak test just to verify the work. Afterward, I called another company, and they only charge $50 for the leak test and $150 for the entire repair. There was nowhere near 10 feet of repairs needed—the plumber who actually fixed it used penetrating spray and removed the old parts easily. *Update* After speaking with the manager at Roto-Rooter, I was told they plan to adjust their leak-testing prices. They also assured me that the estimate I received represented the absolute worst-case scenario, and that the actual price could end up being lower.
I had John M come out and replaced a plastic hot water line from the basement to the dishwasher that had broken, spewing water everywhere at 5am!!. Found their 24hr service. Called at 7am and he was here around 10:10. Called to let me know he was on his way, quoted a price before doing the work, polite professional, awesome plumbing experience. (he just made me feel he cared and put me at ease) Guess who is coming out to replace my dishwasher next week?!?! I scheduled him immediately. Highly recommend their services. Job well done!! 12/1/26 Had John back out and installed a new dish washer. Another great job. Reasonably priced and I got an additional $25 off with a coupon he left me the last time. Job well done!! I'd give a 10 star if I could!!
Business details
Service area
Based in Wadsworth. Serves 8 nearby cities within 20 miles:
Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service