RooterPLUS!

We found ourselves in need of a new drain field for our home septic system. From my first telephone call to RooterPlus, I felt comfortable with each person I dealt with in the process. Every question I had was answered to my satisfaction. From their office staff to the men on the job, I was more than pleased with the finished project. I highly recommend this company.

I had an issue with my septic pump breaking, and working with Lauren Armistead and the RooterPlus team was an absolute lifesaver during a stressful situation! Lauren was incredible to work with. Even while on maternity leave, she was responsive and genuinely caring every step of the way. That level of dedication is rare. The RooterPlus team came out quickly, explained the issue, and had everything fixed efficiently by the very next morning. The communication and overall service were truly top-tier. If you ever find yourself in a bind and need a team you can fully trust, I certainly recommend Lauren and the RooterPlus team. They go above and beyond in every way!

Steven walked me through every aspect of my septic system, spent the time to be careful with my landscaping and even helped isolate the rocks from my runoff so I didn’t have to buy new ones. I had two systems that required immediate service and they were out within 3 hrs of calling. He spent the whole day bringing them back to perfection! Thank you Steven for truly caring about your job and the results.

Would like to forewarn anyone thinking about using this company, review is accurate and I am a previous customer. I live at Cedar Chase Townhomes in Atlanta GA, 30324. In 2021 our HOA hired Rooter Plus to re plumb water main lines and unit feed lines in our 48 unit community. Rooter Plus took several weeks longer than they estimated and in 2022 had to redo all the water main lines due to repeated leaking. At 1:30 AM on Oct 26th the direct feed line Rooter Plus installed to my townhouse blew off the water mainline they installed in front of my townhouse discharging a firehose strength geyser of water with granite aggregate directly at the front of my home shattering 4 windows and skylight. My house was flooded with 3-4" of water, furniture, artwork, ceilings and walls destroyed. The only thing worse than Rooter Plus's poor project management pathetic workmanship is their complete and utter lack of customer care, concern or compassion. Rooter Plus deferred the matter to their insurance company. Rooter Plus's owner Charlie Plumley didn't take the time or make the effort to respond to my voice message and their Ms. Susan Rutherford was obtuse, uncaring and rude the one time I phoned her on the matter. Rooter Plus and their insurance provider refused to pay my hotel costs while damage to my home they caused were being completed and left me with over $10k in unreimbursed repair costs. This is all factual and I have email, video and photo to support this review. DO NOT USE ROOTER PLUS THEY ARE AWFUL!

did not send a quote to my email as requested. my service window was 8-12...they showed up at 1:30...then charged me DOUBLE what they said the price would be but only shared that information after the septic tank was open. DESTROYED my front yard with thier truck. HIRE SOMEONE ELSE.

So the day after thanksgiving, I had 2 of my toilets not flushing, I tried plunging and snaking them, with no success, I went in my back yard and removed the clean out valve cap, and water over flowed (not supposed to do that) so I called RooterPLUS to come pump my tank. I was quoted on the phone $150 for a pump up to 1000 gallons. (I have a 1000-gallon septic tank), The two men arrived actually early, and I showed them where my tank was, it was only buried between 4-6 inch deep. They dug up the soil around the both the inlet and outlet lids, and removed the lids... There was about 20 inches of slime on top, measured just with a shovel, and I was told that was excess sludge. I disagreed... Then they quoted me, $525 for pumping, $400 for main house drain line cleaning, and then $3000 for cleaning drain field lines and treating them for blockage, and guaranteed the work for 1 year. I was giggling because I had read the reviews about how they bait and trap you into expensive unnecessary repairs. I said no thanks, that I just wanted the 1000-gallons of slime and waste water removed for the $150 I was quoted. The guy (Dillon) giggled back at me and said that was not a quote, but that he could not do that due to the amount of crust on the top of the tank, and that just for a pump it would $525 and the main line cleaning would be an additional $400. So more the 6X more what was advertised and promised.. I asked just for pumping with no main line clean out, and he stated again that it would $525 due to excessive crust on top of the tank. He never measured it, just used a shovel to estimate. I almost said no thanks, and sent them away. But I need the tank pumped, so against my better judgement I agreed. They 2 men started pumping away. as they got about 1/2 was down I saw the bottom of the main drain inlet and saw that it was still backed up, I asked if it was supposed to do that retain water, or flow out of the bottom, and he stated that it was supposed to flow freely, so I knew right then and there I had a clog in the main drain line from the house to the tank. I asked if he was at least going to try to push through it, and he said that I didn't pay for it, and he didn't own the company and wasn't allowed to do that.... so, I went and grabbed my large pry bar, and easily poked through the clog and let alone all of the water started flowing as it should be as if it were working normally. He really wanted $400 additional to poke a stick through about 1-2 inches of crust. So after they were done pumping, and cleaning up, using my house water hose (I gave permission) he said the bill was $525. I again disagreed with the charge since all they did was pump about 1000 gallons out of the tank. He stated no, the charge was $525 due to the amount of sludge and slime. I paid them, and they left... As I reviewed the receipt they emailed me, it was nothing of what actually happened. Task # A7802 Additional 500 gallon for $100 T7800 pump up to 1000 gallons for $150 T5462 Excessive solids for $275 Teh task#7802 was complete BS... The ripped me off of a $100.... So the reviews are true, the $150 scam sales pitch is BS, and after reading the receipt, they threw on a task code to over charge me. I should have only paid $475

I had the unfortunate pleasure of having Rooter Plus come to my property to find a leak. A leak another incompetent plumbing company could not find months earlier. Rooter Plus came to my home with that knowledge and informed me they may have to cut into my drywall. That's putting it lightly. This had been going on for over a year and if that's what it takes that's fine. This is rental property for me so I let them in and stayed for the first hour and a half(painting a bedroom). I immediately noticed they started cutting in the bathroom wall. I then heard a second. After I was done painting I left and told them to contact me when they were done. Ten, twelve hours went by and I never heard from these people. I went to my property the next day and sure enough they left my door unlocked. As I walked in my condo I slowly walked around and observed how these incompetent "plumbers" GUTTED my condo. It's only 1150 square feet and there were 32 holes/gashes in my walls/ceiling throughout the condo. All to find a leak. Apparently they haven't heard of LEAK DETECTORS. To add salt to the wound they didn't even find the leak! They were there for nine and a half hours and the best they could do is say " they felt a strong presence in the bathroom." No S*** Sherlock! Either there's a leak or not. Rooter Plus basically gutted my condo and got NO results. There were two guys there for 9 1/2 hours and all I got was a bill for almost $2,000.00. A few months after that I called a real plumbing company to do a leak detection for me and told them what was going on. ( Delta, The Educated Plumbers). Low and behold it was one guy with a leak detector and he found (2) leaks in about (90) minutes. One guy from Delta, The Educated Plumbers who found the leaks in (90) minutes verses Rooter Plus, (2) guys who took nine and a half hours basically demolishing my condo and got no results....Except for making themselves $2,000.00 playing demolition derby on my walls & ceiling. You make the decision on who to choose. Question I have for Rooter Plus, if you claimed you had a "strong presence" in my bathroom for a leak, why did you gut rooms all over my condo on opposite side of that bathroom? Why not use a traditional leak detector like real plumbing companies. You gutted bedrooms, closets, ETC. Rooter Plus didn't even do straight cuts to my walls so the pieces could be put back and reused to repair. They just gutted my walls(*see pics) and threw away the pieces. Rooter plus gutted my walls so bad the drywall guy had to remove both my toilets and washer/dryer to repair the walls. All that unnecessary carelessness cost me over $1500.00 to repair. Rooter Plus should not have a license to do business. They're incompetent and a joke. Seriously! * Please look at ALL photos uploaded, including Rooter Plus Invoice. It's unbelievable. I guess I should be thankful I didn't own a mansion. Do yourself a favor and save yourself a headache. Stay Away From Rooter Plus. They're a joke.

Please believe the reviews. These people are slime. TLDR: These people will lie to you, inconvenience you, and bully you into paying them. Go somewhere else. I rent a house from an individual, and my husband and I let her know that the Septic system was backing into the yard--an issue the three of us have been dealing with for some time. Our landlord called the company and priced what it would be to pump the tank and they quoted her $300--she decided to hire them because they would be less expensive than the previous company she called. They called her at 7:30 AM to let her know they would be at our house at 9, she texted me to let me know and told me she would also be there. So she comes to the house at 9 and we're chatting--its 10 am and no one is here, so she called the office and they told her that the technician had to empty his tank from the day before and the dump didn't open until 9. SO WHY DID YOU SAY HE WOULD BE HERE AT 9?! I digress. So the office tells us he will be there within the hour. At 11:30 ish we give them a call and they said it would be another 2 hours--are you fucking kidding me? So my landlord leaves the house and says she'll be back when they get here, and she texts me at 12:19 to tell me they would be here in 20 minutes. At 12:24 they show up and she's not here. My landlord calls the office again and they tell her they can offer her a discount because of the timing trouble today and we both think that's cool of them. The technician gets here (Johnny) and is asking how big the tank is--I tell him its 500 gallons, and he looks at me with the most patronizing look on his face, shakes his head and says "They don't make 500 gallon tanks, and if they do this will be the first one I've ever seen--is your husband in there--can I talk with him?" WOOOOOOOOOOOWWWW. Ps. It WAS a 500 gallon tank and no they don't make those anymore. He gets ready to leave and he says it's going to be $750--not $300 like we were quoted--so my landlord calls the office and asks what happened to the discount that she was going to be offered and what happened to the $300 quote the owner interrupts her and begins yelling at her telling her she's a liar and becomes overall belligerent until she hangs up on him. Meanwhile the technician is trying to get ME to pay or "by law I have to put it all back" are you kidding me?

Please read the reviews and learn from the mistakes others have made. The office stated the service was $150 with a possible $100 upcharge for 500 additional gallons of waste. Reasonable price for 1500 gallons of removal. The time was set for 8 - 12N so I had to cancel plans but getting the septic taken care of was more important. At 10AM no one had showed and there was no call to let me know progress so I called in to be told the tech would be there well before 12N. At 12:30PM when no one showed up I called again to be told the tech was delayed but would be there soon. With no one at the house at hour later, I expected no one to show but got communication at 1:45 that the tech would be another 45 minutes. That was the first update that I did not initiate. By 3:00PM the tank was open with the classic stand up of the shovel in the waste picture. The price went from $250 to $16K in 10 minutes. Understanding the upsell, we said no to replacing the drain field. We watched the work completed which included the dig to the tank, hose to suck out the debris with no 'manual break up of excessive solids' and debatable hydro jetting of the mainline. The time for the 'manual break up' was 3 minutes for the $275 charge. The hydro jetting of the mainline was 8 minutes for a $400 charge. Both were reduced for the agreed final bill. I called the office to discuss the bill that grew from a possible $250 to just under $1K but the manager was not available to approve the reduction of the bill for the work not completed. When I talked to another person at the office, she explained to me that 'the tank has been abused and years past due on cleaning' when the previous cleaning was 3 years earlier before the house sat vacant for 2 years. Rooterplus is well versed in the upsell and taking advantage of homeowners in a pinch. Beware and try other companies that do not have the reputation and tradition of robbing homeowners. ****Update****after a week back and forth with RooterPlus the final bill was reduced but I still overpaid at over double the advertised 1500 gallon price for unnecessary work. I am thankful for the reduction but would not do business with RooterPlus again.

NOT WORTH THE TIME OF YOURS THAT IS WASTED WAITING AND CORRECTING THEIR MISTAKES!!!!!!!!!!!! First, last night I called and made an appointment for today to have our toilet repaired, it was leaking - 8/8/18 between 8am-11am; I received a text alert confirming. The text alert said it was confirming my appointment for 8/6/18 between 8am-9am. Obviously that was not right seeing as how I called yesterday on 8/7. So I called and the lady that answered said it was her mistake and would fix it. So my husband decided to call in that he would be late to work - well at 10:50am he called to see how long it would be since we were getting to the 11am hour and he needed to get to work soon. they person he spoke with said they had a couple of trucks nearby but one had not even started their other job because they had to go get parts and the other was working with heavy machines...Why were we not kept in the loop that it was going to be later than out 3 hour given window? AND to add to it they had us listed as a septic issue. So they finally go someone to come out. The guy (who my husband said was extremely nice) told him that it would be between $600-$1200 to fix, finally telling him it would be $520 - TO JUST REPLACE THE WAX RING!! My husband told him that we wanted to get another estimate somewhere else - to which the guy replied, well what are you looking to spend...he said he did not know but hopped that it would not cost more than $400 (seeing as how we once received a quote from a different company for $500 to pump the septic tank and this was way less labor) - so he said he would do it for $400!!! So it immediately dropped $220!! So he obviously knew he was trying to take advantage of us! We still did not agree and by this point found out a job like this typically costs around $50-200. At this point the guy told my husband, "oh, well I don't even pull a tool out of my truck for under $350"! I am completely appalled by this and the way that we were treated - We would have gladly paid $150-200 for this but at that point it just seems like you guys are in the business of ripping people off!

On the evening of May 12, 2024, my house had a water leak in the basement (as shown in the picture). I had to turn off the water and call someone to come fix it. And I called Rooter Plus. They came, they said they had cut the wall to find the leak (as shown in the picture) but there was no water line in there. Then they diagnosed that there was a water leak in the spray nozzle in the kitchen sink upstairs. Then they said the part needed to be replaced, and the water pump system was damaged and needed to be replaced. They guaranteed that after the replacement, there would be no more water leaks and water could be used immediately. And they asked me to pay before they replaced the spray nozzle in the sink. And I also paid them before doing it. After they replaced the spray nozzle, I still saw water leaking like before, they said the old water was still stagnant, and the wastewater pump system had not been replaced, so they scheduled me to continue the next day. With this situation, I no longer trust them. The next morning, I still saw water leaking (as in the picture), then I knew they had misdiagnosed and repaired unnecessary services. They took advantage of customer trust, tricked customers to cheat money. And I called another company to check again, they said my house did not have water leakage but only had a blockage in the main drainage pipe in the yard, just need to clear the drainage pipe then the water will not flow back into the house anymore. And they finished. And they also checked the drainage pump system, there was no damage, still working well until now. It's just that Rooter Plus wants to cheat customers' money. They work deceitfully, tricking customers to get fees. Look at my bill to know how Rooter Plus works. Don't be foolish like me, lost money without getting anything done and they also damaged the wall. Had to spend more money to repair. I would like to share my sadness and experience so that everyone can be careful and not trust and give work to ROOTER Plus. I was foolish, so don't be foolish again. Now I am wasting time preparing to sue and send a complaint to BBB.

BUYER BEWARE!!! THIS COMPANY IS DECEITFUL AND SCRUPULOUS IN THEIR BUSINESS TACTICS. WE CANNOT RECOMMEND THAT ANYONE USE THIS COMPANY FOR ANY TYPE OF SERVICE. We recently sold our home in Cumming, Georgia and the buyer contracted with this company to inspect the Septic System. This company came to inspect the septic system and informed us (the seller) that we had to update our tank before they would approve the inspection. They stated that there was a code violation and they needed to install 2 PVC pipes at a cost of $1,490.00 before they would approve the septic tank inspection. We immediately sensed an upsell tactic from them using the "Code" Regulation language to extract this additional monies from the seller (US). We reluctantly agreed to this cost to "upgrade" the system and put it back in supposed "code condition" as stated by the inspector on several occasions throughout their process on the condition that they provide us with the "Code" that required this work in writing. Although the inspector stated that all the information we needed would be contained in the invoice upon completion of the work. THERE WAS NO REFERENCE TO THE "CODE" requiring the work in the invoice. In leaving the property they also damaged newly planted grass with their excavator and left waste containment leaking on the road as they drove off. TOTAL DISSATISFACTION IN EVERY WAY WITH THIS COMPANY. After much reluctance and lengthy discussion they agreed to provide us with the requested "Code" information in the body of the paid invoice. They provided us with an invoice with NO MENTION OF THE CODE they referenced to so often. This of course further deepened our suspicion of this inspector's coercive methods and deceitful business practices. In closing we can state again that BUYER BEWARE WITH THIS COMPANY, They showed NO CUSTOMER SERVICE INTERESTS in their practice.

I had my septic tank pumped out last month for the first time (house is 10 years old) and had an ok experience. I knew it was going to cost more than the $159 to pump my 1000 gallon tank due to so many years of no service. All in all they charged me around $550 just to pump the tank and extra lines to pump with. They never offered any extra services or said I needed to replace anything.  This week my female neighbor that lives alone and is older asked about my septic service. Her house being smaller and only one person living there for 10 years I told her it should be around the price I paid or less.  I gave her the referral and they came out the same day. Hours later I get a call from her crying about how much she had to spend because so much was wrong with the septic tank. WHAT! I got her to explain what all they charged for and later that night she showed me the bill. Being smart she was taking pictures the whole time they were at her property and what the tank looked like and even the filter. Looking at the pictures of everything her tank was in much better shape than mine was. So I was floored that they took advantage of an older woman for over $2600! To break it down they charged her for a brand new filter and had to replace the pvc pipe for the new filter to fit. This was an over $400 charge when they just took a water hose to mine. Next was to pump her drain field out for over $300. Why? They didnt offer me this service. Then came the whopper of a oxidizerPlus treatment that would clean her drain field for over $1600. None of the services they told her she needed were offered to me...why?  I feel horrible I gave her a referral for a company that would take advantage of a older lady that lives alone. I needed to write this to help other people find out how horrible this company is. RooterPlus in Cummings, Ga is the company 678-671-8696 and they also go by Inspector Drain, Inc owned by Gary Jeffers.

DO NOT USE THEM!!!!!! They do not deserve the 1 star ,however I had to select something to post this review. Rooter Plus takes advantage of your ignorance when you are in emergency mode. Choose Rooter Plus because of the quoted price of $150 -$250 and that they were able to come out on Sunday, Father's Day. We had an issue of water backing into the house when toilets flushed upstairs, causing water to spill out from the downstairs/basement toilet,- basement flooding. The technicians were about 1- 1 1/2 hours late and had some trouble finding the tank, which took about 40 -45 minutes or so. We were told again the cost would be $150 -$250 to pump. They got the tank open and stuck the shovel in the sludge. After assessing the state of the tank So, they informed us that per their expertise in the subject, that the issue is related to tank which can cost $8-11K to replace, however that can drain, add some chemical to break up the sludge at the bottom of the tank and clear the line (repairs) and the cost would be $3900 giving us another 20 years with the current, which is the same amount of years of replacing the tank. We gave the authorization, as we believed that the company had our best interest and was really addressing the emergency circumstance and gave the authorization. After completing the work, which took about 50 minutes, and the technician was ready to close out/collect payment, our tenant who is a former plumber began questioning the job performed and asking them to break down the charges. Per the explanation, he advised them they were overcharging (price gouging). Provided the credit card for the following charges below: image.png After further research, and reading other complaints this company discriminates and takes advantage of hard-working honest people. Another case... If you are black and ignorant. They will get you... they got us. Buyer Beware

My experience with this company legitimately felt like a fever dream. I live in a 2 bed, 2 bath high rise condo unit. The guest bathroom sink had been clogging up for about a week. I called RooterPlus only because they were a recommended company on the vendor list for my building (I don't know why). I called on Monday, they agreed to send a technician out to service my issue on Wednesday. Wednesday came. I took time off of work to be at home. I waited for 8 hours for them to send me a text saying that all the technicians in the area were held up with jobs that were taking longer than expected and that they would need to reschedule for tomorrow. I gave them the benefit of the doubt. I took off work AGAIN on Thursday only for the EXACT same thing to happen. Once again, all technicians were busy and they would need to reschedule for Friday. Finally after two reschedules, I was alerted that a technician was on the way. Two guys in their mid twenties showed up, used the flashlights on their iPhones and looked under the sink for no more than 4 seconds and told me that my sink needed to be replaced because it was installed correctly. The quoted work totaled close to $1300. To unclog a sink. Let that sink in. Further more, the technician was doing some weird mind game where he was saying "Do you want us to fix your problem mane? You have to let us help you of you want your problem to go away" I politely asked them to leave. But not before they charged me $57 for the visit, a charge that I was told was a free service offered by the company. After they left (and I reluctantly gave them my card) I called to complain and the guy on the phone agreed to reverse the charge. 4 days later, it's still on my credit card statement. This company is a cesspool and I'm embarrassed that I called them to work on my unit. Shame on them.