Rooterman Sewer and Drain Service
Plumber · Monroe, MI · Open 24 hours per Google listing
Our verdict
Fast emergency response (2-hour arrivals) with strong pricing, but inconsistent workmanship and communication issues—one technician reportedly lied about scope of work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 4 of 5 reviews explicitly mention 2-hour arrival times, including after-hours calls and holiday emergencies
3 cited reviews
“they were out within 2 hours”
“didn't cost a lot...quality work, and professionalism”
“very professional throughout...explaining everything he was doing”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Competitive pricing: 2 reviews praise affordability and value despite emergency/holiday service
2 cited reviews
“didn't cost a lot...quality work, and professionalism”
“very professional throughout...explaining everything he was doing”
Reliable availability: answered calls when competitors went to voicemail; responsive to follow-up inquiries
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Integrity concern: 1 of 5 reviews (20%) describes technician being dishonest about what work would be performed, then departing without completing promised service
“technician that they sent out lied about what he was going to do”
Red flag
High variance in experience quality (score variance: 35): single 1/5 star review alongside four 5/5 reviews suggests inconsistent technician performance and professionalism
“technician that they sent out lied about what he was going to do”
Communication breakdowns: 1 review reports failure to provide updated time window after initial delay; another describes technician misrepresenting scope of work and leaving job incomplete
“technician that they sent out lied about what he was going to do”
Diagnostic rigor varies: 1 review indicates technician only performed minimal inspection (shining light down drain) without troubleshooting complex drain backing issues
“technician that they sent out lied about what he was going to do”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would not give them any stars! I was given a time of them coming out being from 9-noon and then I reached out at 11:30 to see if they were still coming out and it was at that moment I was told that they were running behind but not given a new window of time. I then received a text hours later saying they were on the way. The technician that they sent out lied about what he was going to do because he left without …”
Positive
“I had Jason come and he was amazing. He got my sinks cleaned up and reviewed my toilet which is a Calcium issue. I would highly recommend them because they were out within 2 hours. I wish I had called them on Friday when my sink got clogged.”
“My mother had pluming issues on Easter, thought we had it fix but had more issues the next day. She was recommended Rooter-Man. They responded quickly and sent someone out. Jason was professional and very knowledgeable about the job. He went above and beyond to help my mom. And at the end she was beyond grateful because it didn’t cost a lot. Thank you immediate response, quality work, and professionalism.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 36 reviews so far. Treat this as a first read.
Newest review in our sample: Sep 2025.
Own Rooterman Sewer and Drain Service?
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Find plumbers near you
Rooterman Sewer and Drain Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Belleville · Trenton · River Rouge