Rooter-Man
Plumber · Silver Spring, MD
Our verdict
Rooter-Man Silver Spring: fast_response=22 is the dominant signal across 82 reviews with 75 five-stars; sewer work accounts for 11 reviews, fair_pricing=4; one Yelp reviewer paid $825 to snake a drain — expensive outlier vs. mostly fair-pricing feedback.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 82 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
fast_response cited in 22 of 82 reviews — Adam arrives same-day, often early, diagnosed a major water line failure within 15 minutes and committed to next-day repair
2 cited reviews
“Adam arrived the next day, right on time and with a reassuring attitude that immediately put me at ease. Within 15 minutes, he had diagnosed the issue, provided a clear quote, and committed to starting the repair the very next day.”
“Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.”
Cited in 3 of the 82 reviews we analyzed — 1 cited review not excerpted here.
Sewer pipe replacement expertise: 11 reviews, team worked until 10 PM to complete pipe replacement; no upsell — Adam cleared a basement sewer blockage without recommending demolition
1 cited review
“Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.”
Cited in 3 of the 82 reviews we analyzed — 2 cited reviews not excerpted here.
Transparent pricing — no same-day surcharge, didn't upsell during sewer job, proactively warned customer against future products that would worsen the problem
1 cited review
“Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.”
Cited in 3 of the 82 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing outlier: $825 charged to snake a drain while homeowner was away — approximately triple the expected rate per customer; no prior consent or quote given
“What a rip off I wasn't home guy came in to snake a drain my wife ended up with $825.00. That's probably triple what it should cost.”
slow_response cited in 2 of 82 reviews — one reviewer reported tech arrived slightly late but called ahead; not a widespread pattern
Cited in 1 of the 82 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 82 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thought he was a bit expensive. Charged me 725 to take the toilet off drain the line then put a camera down the drain. Never again”
“I requested someone come to give me an estimate on a garbage disposal issue. Someone called the same day I filled out the online form and scheduled an appointment for someone to come out. 5 minutes before they were supposed to show up i got a phone call from the tech saying they were in Arlington and wanted to see exactly what the issue was before coming all the way out. I described my problem and he said it may …”
Positive
“Alex and his associates’ service was outstanding. They were responsive, professional, knowledgeable, and efficient. I had to have the sewer pipe under my house replaced. I hired Rooter man because Alex Sounded like he was knew what he was doing, and in fact he did because of his extensive experience with this, and he was reasonably priced. He explained in detail what the solution would entail and gave me a …”
“I am so grateful for Rooterman of Silver Spring, MD in sending Mr. Zack to troubleshoot stagnant water and leakage issues I was experiencing in my home. He was timely, professional and even allowed me to serve him while he was serving my home's needs to prevent further water damage to our home. Moving forward, based on yesterday's excellent outcomes, should I need to call this company I ONLY WANT ZACK to come to my …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2025.
Across platforms
Should you hire Rooter-Man?
Best for
- Sewer line repair and replacement
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Rooter-Man?
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Find plumbers near you
Rooter-Manisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Annapolis Junction · Cooksville · Reston · Ijamsville