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Rooter-Man

Plumber · Silver Spring, MD

5.0Google · 67 reviews4.2Yelp · 16 reviews
Call (301) 924-3033Website ↗

You call them directly — we don't sell your info or route the call.

Our verdict

HIRE — few reservations

Rooter-Man Silver Spring: fast_response=22 is the dominant signal across 82 reviews with 75 five-stars; sewer work accounts for 11 reviews, fair_pricing=4; one Yelp reviewer paid $825 to snake a drain — expensive outlier vs. mostly fair-pricing feedback.

0/100FPN Review Score · how we score

Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.

Our opinion, based on the 82 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗

What reviewers praise

fast_response cited in 22 of 82 reviews — Adam arrives same-day, often early, diagnosed a major water line failure within 15 minutes and committed to next-day repair

2 cited reviews
Adam arrived the next day, right on time and with a reassuring attitude that immediately put me at ease. Within 15 minutes, he had diagnosed the issue, provided a clear quote, and committed to starting the repair the very next day.
M W · ★★★★★ · Google · May 2025 responsiveness
Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.
Rob M. · ★★★★★ · Yelp · Oct 2017 workmanship

Cited in 3 of the 82 reviews we analyzed — 1 cited review not excerpted here.

Sewer pipe replacement expertise: 11 reviews, team worked until 10 PM to complete pipe replacement; no upsell — Adam cleared a basement sewer blockage without recommending demolition

1 cited review
Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.
Rob M. · ★★★★★ · Yelp · Oct 2017 workmanship

Cited in 3 of the 82 reviews we analyzed — 2 cited reviews not excerpted here.

Transparent pricing — no same-day surcharge, didn't upsell during sewer job, proactively warned customer against future products that would worsen the problem

1 cited review
Rooter-man did an awesome job at my house. I had a clogged sewer pipe under my basement floor, and he quickly cleared the blockage. He didn't try to upsell me. Bonus points: he cleared the drain of shop sink, for no additional charge.
Rob M. · ★★★★★ · Yelp · Oct 2017 workmanship

Cited in 3 of the 82 reviews we analyzed — 2 cited reviews not excerpted here.

What reviewers report — the concerns

Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.

Red flag

Pricing outlier: $825 charged to snake a drain while homeowner was away — approximately triple the expected rate per customer; no prior consent or quote given

What a rip off I wasn't home guy came in to snake a drain my wife ended up with $825.00. That's probably triple what it should cost.
H T. · ★★★★ · Yelp · Nov 2022 pricing

slow_response cited in 2 of 82 reviews — one reviewer reported tech arrived slightly late but called ahead; not a widespread pattern

Cited in 1 of the 82 reviews we analyzed.

Keep it in proportion: these concerns are cited in 2 of the 82 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.

The evidence — in reviewers' own words

Critical

Thought he was a bit expensive. Charged me 725 to take the toilet off drain the line then put a camera down the drain. Never again
Gary S. · ★★★★★ · Yelp · Feb 2023
I requested someone come to give me an estimate on a garbage disposal issue. Someone called the same day I filled out the online form and scheduled an appointment for someone to come out. 5 minutes before they were supposed to show up i got a phone call from the tech saying they were in Arlington and wanted to see exactly what the issue was before coming all the way out. I described my problem and he said it may …
Aire G. · ★★★★ · Yelp · Feb 2022

Positive

Alex and his associates’ service was outstanding. They were responsive, professional, knowledgeable, and efficient. I had to have the sewer pipe under my house replaced. I hired Rooter man because Alex Sounded like he was knew what he was doing, and in fact he did because of his extensive experience with this, and he was reasonably priced. He explained in detail what the solution would entail and gave me a …
Anne Novak · ★★★★★ · Google · Aug 2025
I am so grateful for Rooterman of Silver Spring, MD in sending Mr. Zack to troubleshoot stagnant water and leakage issues I was experiencing in my home. He was timely, professional and even allowed me to serve him while he was serving my home's needs to prevent further water damage to our home. Moving forward, based on yesterday's excellent outcomes, should I need to call this company I ONLY WANT ZACK to come to my …
M. M. Bundu · ★★★★★ · Google · Aug 2025

Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗

The rating picture

Rating mix — of the 15 reviews we analyzed67 total on Google
511
41
30
21
12

Newest review in our sample: Aug 2025.

Across platforms

Google★5.0 · 67 reviews
Yelp★4.2 · 16 reviews

Should you hire Rooter-Man?

Best for

  • Sewer line repair and replacement

Hire if

  • You need fast same-day or after-hours response
  • You need a plumber who actually shows up when scheduled

Think twice if

  • You need rock-bottom prices with zero flexibility on the quote
  • You need detailed walkthroughs and written estimates before work starts

Advice derived from the review analysis above — how we decide.

Own Rooter-Man?

You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.

Find plumbers near you

Rooter-Manisn't in one of our ranked city guides yet — the nearest covered markets are below.

Nearby: Annapolis Junction · Cooksville · Reston · Ijamsville

How this page is made. We read and synthesize published customer reviews from Google, Yelp and the BBB, then publish our honest opinion — including the negative reviews other directories bury. We do notcall, test, or inspect plumbers, and we don't check licenses unless a source is stated. Business facts come from the plumber's Google listing. Sponsored placement exists only on city list pages, is always labeled, and never changes an assessment or ranking — this profile is never pay-influenced. Every quote is reproduced verbatim from a public review and attributed; we choose which quotes to feature, and that selection is our editorial judgment. Full methodology · How we make money · Corrections & disputes

Business data pulled Jul 2026 · Review analysis updated Jun 2026.