Rooter-Man Plumbing Austin TX

All I can say is it feels really good to know a good plumber. We had replaced the grease seal on our toilet at work and a couple of months later the odor came back and the guys came and saw the degree seal we had and failed and so they put in a better one. Contacting ruderman was easy having the guys come as scheduled was easy. I will use them in the future.

Jay and Matthew provided great service at a good price. Came out on short notice and got my drain unclogged. Would highly recommend for plumbing issues.

Eddie is a good man. I appreciate when people take time to take off/cover their shoes when entering my home. He examined the situation, he took steps to find the problem in the least intrusive way. When he determined the leak was coming from the water lines against the side wall, he tried his best to minimize the damage of just ripping apart the wall (which I greatly appreciate). Found the source of the leak, fixed it and cleaned up. A+++ Thank you Eddie

- technician wasnt able to find the source to the problem and did a wrong diagnosis when called in to detect a water leak from the bathroom shower. - the technician wasnt able to detect the leak ,but instead said the leak is due to the missing gasket to the shower door. - charged over 130$ to come out and to do an ignorant trouble shooting. - the wrong troubleshooting pointed us in the wrong direction leading to severe delay in finding the actual issue, all along while the leak was active. - The actual issue was due to the broken shower drain beneath the shower stall, which was found out by a different plumber. - waste of time and money going with rooterman plumbing despite the high 5 start reviews.

I hate to leave negative reviews, but I received unsolicited text messages after using their services multiple times even though I responded STOP. The most recent related to their referral program. Please be advised if you give them your contact information. You will likely also receive unsolicited text messages.

I noticed our water bills had been steadily creeping up over the last few months. I chalked it up to COVID keeping us home and using more water, but when two bills were almost double what we normally use in the winter (which goes into Austin's wastewater averaging), I knew I had to investigate more. This is the kind of thing that drives me crazy (and my poor spouse who has to listen to me ranting about a leak SOMEWHERE). Looking at the water meter, I noticed the leak detector spinning slowly. Took readings over 24 hours, over the course of a few weeks, and noticed about 6-7 gallons an hour going out even when no water was used inside (all valves off). City confirmed and I knew I'd have to call a leak detection specialist. I called Rooter-Man based on these Yelp reviews and I'm glad I did. Unlike a leak detection-only business, Rooter-Man diagnoses and fixes in one go. After examining the fittings in the house, and determingin no leak there, Eddie began investigating places outside where a leak might exist. He suspected it was a cracked fitting where the main line connects to the house line, and he was right. But he had to work for it! The leak was small, and the pipe was buried 2 feet down, not the normal 12 to 18 inches. Without the sonar equipment Eddie used, it would have been impossible to spot the leak since it was so deep there was no wet spot in the yard. Turns out tree roots had cracked the fitting - guess my landscaper is getting the next call to get rid of that tree! Once discovered, Eddie got to work fixing the leak, which took a while because he had to be extra careful of the gas line buried in the same trench as the water line. Then the fitting was almost impossible to get off, requiring some clever use of a propane blowtorch. Finally it was fixed with a "Chicago loop" style fitting to allow for some flex. He tested everything before filling the hole and we flushed the lines. After turning off the water valves, we checked again - no leaks. The leak indicator is not spinning at all. Leak detection is not inexpensive, especially when specialized equipment is needed to discern and diagnose the leak location. It might seem a big outlay of cash to fix this small leak, but the thing about leaks is that they never go away, they only get worse. I'd rather have this fixed now when it was only leaking 6 gallons an hour than to have it fixed in the summer when it might be leaking 6 gallons a minute! Eddie was a consummate professional and really a pleasure to have working on this. He has an irrepressible attitude and is a real character. I enjoyed listening to him as he gave me the blow-by-blow of what he was doing and why he was doing it, and I appreciated his professionalism. Well done Eddie, and thanks to Rooter-Man for helping me sleep at night.

They installed a water heater for us. Without asking, they added a large safety shutoff device on the heater - for an additional few hundred dollars - that doesn't operate without power. They left our house powering the device by running a twenty foot extension cord out of the water heater closet into the nearest outlet. I asked, "Is this thing really necessary? I used to have a simple leak detector unit that didn't need to be plugged in." "Yes," they said. "This is what the current code requires." "So my hot water will shut off from now on whenever the power ever goes out? I used to still have hot water during an outage." They shrugged. I then paid several hundred dollars more to install an outlet inside of the water heater closet to power this stupid device. I tried to learn more about this device. Maybe there was a battery backup option. I couldn't learn anything. Turns out Rooterman installed a discontinued device that was no longer under warranty or customer support by the company that made the device. David at Rooterman also didn't know anything about it. More shrugs. Our hot water kept turning off. The device was triggering for unknown reasons and shutting off the water heater. David came out to look at it. $75 trip charge. In the next year, the water heater turned itself off at least once a month. We are constantly relighting the pilot light. Yet Rooterman insisted this stupid thing was necessary. Guess what? It's not necessary at all. I've had multiple plumbers over to finally resolve the water heater issues. They took one look at the safety box over the water heater and say, what even is that thing? It's not necessary. It's not required. They've never seen this device before. Rooterman charged me to install something completely unnecessary and defective, put me in a position where I had to pay more to install an outlet to accomodate it, then *lied to me about it* and now I'm paying even more just to get rid of it.

I'm torn. As a new homeowner, I want to turn to experts and have them teach me new info. However, I often don't know where to begin explaining the problem and have a lot of appreciation for companies that try to meet me halfway. I noticed a leak on the outside foundation of my home each time I ran the dishwasher. Naturally, anything involving leaks or water freaks me out and a general consensus led me to think perhaps the drain pipe leaked. I called Rooter-Man to come out and take a look. The tech stayed for about 7 minutes, and said the dishwasher had a crack in a valve, and left. $79 just for that. I hire someone else to come haul away the dishwasher, expecting mountains of mold and puddles that Rooter-Man tech predicted would be waiting behind the faulty machine. There was nothing. The dishwasher hual-away guy (who is a dishwasher professional; not a junk-removal service) told me it had no leak in it! So now here I am. No dishwasher. No mold. No leak. No backed up pipes. No one to help advise. I called Rooter-Man and asked if they could come back out and diagnose if there was a pipe problem now that the dishwasher was gone. After consulting with management, they said they would not come out for free unless I found more water. Well...kind of hard to find more water if the plumbing attached to a dishwasher is the plumbing with a leak and I have no dishwasher to run to test it again. What a mess. Anyway, I write this whole long thing to illustrate that I don't think it's entirely Rooter-Man's fault, however I rely on them for professional and accurate diagnostics. And it seems the fact of the matter is that their diagnosis was wrong. It still may be something that they're unable to fix; but it definitely wasn't the cracked dishwasher part.

I had a couple months of high water bills and couldn't isolate the leak. Called Rooterman to take care of the issue largely based on their website. I definitely made the right decision! Misty (the sweetest person ever) answered and took care of the scheduling and had the guys out to see me quickly and efficiently handled the billing. Curtis Kurka was the tech who showed up and his years of experience made obvious the he was the right man for the job. He took his time diagnosing my issues and went through every potential culprit prior to telling me that I needed a new main line to the house. I knew what I was in for, so I called Misty back and requested Curtis to do the work. Curtis and his apprentice Shane Walters showed up the next business day to do the work. They use this cool text system notifying you the guys are enroute, shows a photo of the tech, a bit about themselves, and even tracking. Curtis and Shane got to work straight away and didn't waste any time. They made sure to manage expectations and kept a very clean work area. I had the chance to talk with Curtis and Shane a bit while they were on the job and I can tell you that not only are they great guys, but these are the pros you want working on your property. I was very impressed with Shane's knowledge, work ethic, and his desire to progress in the field. Curtis knowledge is just awesome and feels like a buddy from minute one. As I know a bit about plumbing and construction, I can tell you the work was done very well and at or above code. I wouldn't hesitate to call Rooterman again, but certainly would be asking for Curtis and Shane.

I needed my toilet fill valves replaced, but they were screwed on so tightly, I couldn’t do it myself. Then the tank started running without stopping and I knew I needed help in a hurry. RooterMan dispatched Jason McKinley as my service tech with same day service. They also sent me a text letting me know when he was on his way. I don’t know who I spoke to but the dispatcher was very friendly and asked thorough questions for the service needed. Jason was very friendly from the beginning- offering to see if we could turn off the water via the (junk) plastic shut-offs instead of me having to manually turn off the water. He did an amazing job, recommending without pressure or sales pitch what to do about my hard water, even though it has a water softener, so that things don’t get worse later. He made sure to check everything was running correctly before packing away his tools. And he was very polite, turning a blind eye to the chaos that was my house interior (trying to pack for the holidays, decorate, and do laundry all at the same time is not a visually pretty combo!) He showed me an estimate on his work iPad and when it was done the final price was exactly what he said. And it’s a very minor thing, but another plumbing company didn’t wear the disposable booties over their shoes when they came in to fix a different issue. I hope not to need them often, but when I do, RooterMan will be my go-to plumbers, especially Jason! Hire them with 110% full confidence! :)

2nd review for equally excellent service from Rooterman Austin-Flawless Fixers. While on another job my plumber, Jason, pointed out that my water softener was likely not performing at peak performance. He gave me a no pressure quote and let me be. I pulled my finances in order and easily booked an appointment with the very friendly office staff. I received text updates, including a picture of the person to expect, which I appreciate. Eddie was my plumber for the water softener replacement. He did an awesome job, explaining what he was doing. And he pointed out that my water heater had started to leak. Awesome. The job turned out to be more expensive- replacing a water heater isn't exactly chump change- but I was able to get financed without issue- do check how much the finance company offers you- it may be significantly more than the quote, but you'll be on the hook for whatever amount you sign for. The financing is through another company so not a reflection on Rooterman-Flawless- just be mindful how much you're signing up for as a loan! Edie very patiently waited for me to unfreeze my credit and get the financing lined up. He also obliged me turning up the water heater a few degrees as I like to shower like I'm a lobster destined for dinner. I was really glad to get two jobs done in one day. I highly, highly recommend Rooterman-Flawless Fixers!

Our water heater started spraying water into the garage and since it was over thirteen years old, we figured it was time to replace it. We called another plumbing company first because they were listed on the home improvement store's website. They gave us a time slot, but then didn't show. Turns out if I'd checked Yelp I would have saw they had an average two star review and a lot of negative reviews about scheduling. We called Rooterman Plumbing next. It was after hours so we were put on the list for the on-call plumber, but told they might not get to us that night if they were already busy. That was all fine. The next morning we got a text asking if we still needed a plumber and were able to schedule an appointment that morning. Josh showed up at the promised time. He confirmed that it was time for a new water heater. He then took the time to talk through and price out the options. Once we agreed on the water heater to get, he and his assistant were able to get the new one installed and the old one removed that day. I appreciate that he not only got the new one installed but made sure to fix up any problems he found. Overall it was a great experience working with Rooterman and who we'll call first for any future plumbing needs

David has been here twice now for two completely separate issues. First - a jammed garbage disposal & faucet issue. Second - a total nightmare job in the cold and rain, I received a $900 water bill. Yup, there's a leak somewhere. :(. After the City of Austin water people came out to investigate and shut my water off, I called Rooter Man and explained my rather desperate situation. They said they'd be out within the hour. And they were. David showed up and started investigating the work to be completed. He showed me exactly what was wrong, what needed to be done, and explained what caused it. It was a difficult job because of the way the pipes were initially installed (stupid cheapo builder) and right under the fence line next to a post. Yikes. To top it off, it was a muddy mess not only because of the leak, but it was also 36* & raining. Fun! A few hours later, my leak is fixed, I have water, and he even replaced my exterior spigots without gouging me. All in all, a fair price in a fairly desperate situation. Excellent work and customer service. I felt bad that he was covered in mud, but then I thought about it. Plumbers probably don't mind that. I don't know...maybe...maybe not...

April 2022 Second call placed for other drains. This is a brand new service. Same amazing service. We had Allen out again, he worked diligently to clean my wife's shower pipe and sink pipe, fixed the detached stopper, and cleaned our kitchen sink pipe in the add-on building. Obviously it was more expensive, but like the last service, this was well worth it on pipes that probably haven't been serviced since they were installed decades ago. There is a reason why Rooter-Man is highly rated, they DO THE JOB RIGHT THE FIRST TIME. Highly recommend, still 5 stars. July 2021 Allen came out exactly on time. We have a 54-year-old house that has the original cast iron drain and the washroom. For years we've been unable to use the washroom due to the pipe not draining. Also our kitchen sink drained poorly because there was a vacuum created by the clogged pipe in the washroom. Allen used the camera and a snake and determined that there were two large clogs he got rid of those in about 45 minutes and also fixed an exterior faucet. Everything seems to work great now and we are extremely pleased with this company. The best part is it was only $147 to fix everything. We highly recommend using this company.

Curtis was awesome! Called Rooter-Man on a Saturday to come out and fix 2 leaking sinks and stabilize a toilet -it wasn't an emergency but I was happy that David picked up the phone on the weekend. Curtis communicated to me what was wrong with the sinks, and let me know how he would stabilize the toilet before doing the work. He worked quickly and was reasonable with final price. When he sent the invoice, he included pictures of the repairs which was great to have for records. He also helped me figure out what to do for a leak causing high water bill, checking the meter to see what might be the cause which he said was from the sprinkler system and not in the house, and since he does not repair sprinkler systems, he advised me to call a leak detection service. I like that he knew his limits and he did a great job doing what he did. Highly recommend!