Rooter-Man Plumbing and Septic
Plumber · Largo, FL · Open 24 hours per Google listing
Our verdict
4.8-star Largo shop with 83 of 100 sampled reviews at 5 stars; family-owned, dispatched 11pm Saturday before Thanksgiving in one case, but 15 of 100 sampled reviews are 1-star with billing fraud allegations and dismissive customer service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Responded at 11pm on a Saturday night the weekend before Thanksgiving and restored hot water same night.
1 cited review
“Came to our rescue 11pm on a Saturday night the weekend before Thanksgiving. Restored our hot water and disappeared into the night. So very grateful for such great service!”
Water heater installs praised for on-time arrival, professional crew, and leaving the garage cleaner than found.
1 cited review
“Rooter-Man Plumbing was a life saver. Our water heater rusted out on Friday night. I called Saturday, and they gave me a quote for a Monday install, and they were here promptly at 8am on Monday. It took about 3 hours. Price was reasonable. The employees were professional and left my garage cleaner than it was when they showed up. Great experience.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Repeat customer used them multiple times with consistent on-time arrival, quick diagnosis, and respectful crew across all visits.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
A septic company reviewer alleges Rooter-Man billed for 2,000 gallons pumped when only a 1,090-gallon tank existed — caught in a lie by another industry professional.
“do not hire this company !!! we are a plumbing & septic campany and they tried scamming us by upcharging on a septic tank size that we installed and lie about how many gallons they tookout when there is only 1090 gallons and they tried saying they pumped 2000 gallons...lol.. to bad we are in the same business and you got caught in a lie !!!”
Red flag
Prospect asked a quote question via email and was met with condescension and stonewalling — raises serious concerns about how they handle actual problems.
Cited in 1 of the 100 reviews we analyzed.
8 reviews tagged 'unprofessional' in 100 sampled — dismissive customer service complaints appear in both Google and Yelp reviews.
“Please Do not use this Company. They are expensive and poor Service, their Customer Service is very Poor. They do not respect to you as a Customer. My situation I had my Water Heather replaced one year and one week ago, then it wend bad, which I called and they told me to pay $285.00 or we are leaving to go our next Customer.”
Cited in 2 of the 100 reviews we analyzed.
Pricing inconsistency: water heater replaced one year earlier failed; company demanded $285 service fee or would leave before doing any warranty work.
“Please Do not use this Company. They are expensive and poor Service, their Customer Service is very Poor. They do not respect to you as a Customer. My situation I had my Water Heather replaced one year and one week ago, then it wend bad, which I called and they told me to pay $285.00 or we are leaving to go our next Customer.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Disrespectful and Dismissive Customer Service I reached out to this company with a few basic questions about a quote for potential work. Instead of receiving the courtesy and professionalism you'd expect from any reputable contractor, I was met with an abrupt and dismissive response -- told that "several emails had already been sent" rather than simply answering my questions. I found the tone unnecessarily …”
“Worst communication and incompetent personel. The office didn't relay my needs to the estimator & he didn't listen when I told him what the other plumbers already discovered, even after he had to call his office for advice. I had to ask the estimator what he heard me say and he didn't know. Then I asked him to leave.”
“I called Rooter Man last week after seeing their ad on Craigslist, and a plumber came out rather quickly. After checking out my hot water heater, which had quit working and was the reason I called, he gives me a price for replacing the thermostat and element of $650.00, which I thought was extremely high. (I later learn that the price he gave for the repair was actually for a brand new water heater, not a repair. I …”
Positive
“What a great crew! This company is the Gold standard of business! Communication from the estimate to completion was stellar. Then the installers were on time, polite and knowledgeable, paying attention to details. Had an on demand water heater installed and it is amazing. No more cold showers!”
“Yeah Thomas was great. He did everything he needed to do and he was so kind. He has a great personality and the company Rooter-Man came out when I couldn’t get anyone else to come out! I’ll be using this company from now on.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Rooter-Man Plumbing and Septic?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rooter-Man Plumbing and Septic?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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