Rooter Hero Plumbing & Air
Plumber · Norwalk, CA · Open 24 hours per Google listing
Our verdict
Excellent workmanship on complex repairs, but aggressive upselling and billing practices create serious financial risk—expect quotes to balloon mid-service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong technical execution on major plumbing issues. 2 of 5 reviews praise problem identification and quality work on difficult repairs.
2 cited reviews
“Heroes identified the problem and did everything necessary”
“He explained everything thoroughly and answered every question”
Thorough customer communication when engaged. Technician Daniel Rosas received specific praise for detailed explanations and answering all questions.
1 cited review
“He explained everything thoroughly and answered every question”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of misdiagnosis and unnecessary upsells. 2 of 5 reviews describe inflated problem scope to justify higher charges—split unit A/C pump didn't need replacement (only cleaning), toilet unclog didn't require removal.
Cited in 2 of the 5 reviews we analyzed.
Red flag
Pressure to pay full quoted amount despite minimal work. One reviewer explicitly states technician 'pressured' payment after 30 minutes of work despite longer timeline quoted.
“Overcharged the service by 4 times the industry average rate”
Red flag
Management avoidance and failure to honor commitments. Multiple reviews describe unanswered calls, no callback from 'care team,' and management refusing contact when informed of billing wrongdoing.
“Overcharged the service by 4 times the industry average rate”
Cited in 2 of the 5 reviews we analyzed.
Pricing significantly exceeds industry standards. 3 of 5 reviews document dramatic quote inflation: one customer charged 4x average rates, another quoted $1,140 for a $99 cleaning job, a third quoted $400 after initial $189 estimate.
“Overcharged the service by 4 times the industry average rate”
Cited in 3 of the 5 reviews we analyzed.
Unresponsive to billing complaints and dispute resolution. 2 reviews report ignored calls and no follow-up after customer attempts to address overcharges.
“Overcharged the service by 4 times the industry average rate”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolute scam artists. They lied about the extent of the problem and the service that would be required. Overcharged the service by 4 times the industry average rate. Said it could be up to a certain amount, then charged me the entire amount after about 30 minutes of actual work. Pressured me to make the payment. Called to get a a payment readjustment and they never called me back. Called the "care team" and Alex …”
“No heroes of mine! While they advertise a low piece, the guy had an attitude and said he wanted $189 to unclog my toilet. After 2 min. He came back out and wanted almost 400 to remove the toilet to unclog. Told him I needed another quote, called mvp-plumbing and they got me all squared away, without removing my toilet mind you, for $99. Shop around folks!”
“Wish I could leave a negative rating. This company is full of crooks and cowards who’s management won’t even take a phone call when they know what they are doing is wrong. I have a split unit a/c in my living room that was leaking water. A tech came out and advised I needed a new condensate pump. The quote came days later after I had to seek them out to get an answer. I was quoted at $1,140. I reached out to another …”
Positive
“We were rescued by Rooter Hero. A 73-year-old cast iron pipe inside our house finally failed. Heroes identified the problem and did everything necessary to give us a good functioning plumbing system”
“Our technician, Daniel Rosas was fantastic to work with! He took his time assessing our property to make sure to give us the accurate quote for their services. He explained everything thoroughly and answered every question I had regarding the cleaning process. At the time of service, he worked efficiently and safely! We are very happy with the service and the outcome! Definitely recommend Rooter Hero to friends, and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 141 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
Own Rooter Hero Plumbing & Air?
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Find plumbers near you
Rooter Hero Plumbing & Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Surfside · Gardena · West Covina · Villa Park