Roger Ross Plumbing & Heating, Inc
Plumber · Philadelphia, PA · Open 24 hours per Google listing
Our verdict
5.0★ across 876 reviews — gas piping overhaul praised as expert-level, same-day water heater service at fair pricing, but one reviewer got three no-shows over a weekend after multiple reschedules.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day water heater response within 1 hour of call, with thermal tank add-on at discounted rate — cited in 2 of 5 analyzed reviews
1 cited review
“I contacted Roger Ross and they responded within an hour, gave me a very reasonable quote and sent JD out within 2 hrs. Inquired about a thermal tank and they added it on at a discounted rate!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Gas piping overhaul praised as expert-level — tech explained manifold grounding and code compliance step by step
1 cited review
“Roger Ross Plumbing is truly the gold standard for service in Philadelphia. We needed an urgent overhaul of our home's gas piping system, and Dan was phenomenal. He is an absolute expert who clearly takes pride in his craft - he was informative, thorough, and took the time to explain exactly how he was securing the manifold and grounding the system.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer experienced three consecutive missed appointment windows (Friday 12-4, Saturday 11-1, Sunday no-show) with no outbound communication — a direct reliability failure pattern
Cited in 1 of the 5 reviews we analyzed.
Missed three scheduled appointments over a full weekend (Friday, Saturday, Sunday) without proactive contact — confirmed no-show on Sunday despite automated confirmation text
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Heard great things about the company and called for an estimate, not an emergency but needed an estimate for work to resolve an ongoing issue. Dan the plumber supposed to stop by Friday 12-4 but get a call at 5:30p saying running late. Not a big deal. We reschedule for Saturday 11-1. Get a call at 3p having issues with a radiator. He assures me he will be out first thing Sunday morning. Get the confirmation …”
Positive
“I would highly recommend Roger Ross for your plumbing needs. The appointment process was easy and their system was well organized. I have used them for installing a new hot water heater, as well as various faucet and pipe repair needs around the house. The plumbers who showed up were friendly and professional. All the work was done effectively and for fair prices.”
“We experienced a leak in our water heater. I contacted Roger Ross and they responded within an hour, gave me a very reasonable quote and sent JD out within 2 hrs. Inquired about a thermal tank and they added it on at a discounted rate! The guys were quick and efficient! I’m so thankful for the same day service with fair pricing! Will definitely keep them in the books for future plumbing needs!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 876 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roger Ross Plumbing & Heating, Inc?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roger Ross Plumbing & Heating, Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roger Ross Plumbing & Heating, Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: National Park · Philadelphia · Moorestown · Montgomeryville