Roberts Plumbing, Inc.
Plumber · Gainesville, GA
Our verdict
Fast emergency response (1-hour turnaround) with strong workmanship, but hourly billing can surprise you on complex diagnostics.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: multiple reviewers report issues resolved within an hour, with one specifically praising same-day handling of multiple fixture problems.
1 cited review
“Handle all issues within an hour, saved time and money.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing advantage over competitors: 2 of 5 reviews specifically note Roberts undercut competitor estimates by $1,000+.
1 cited review
“Roberts charged $1,000 less than competitor estimate.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Quality workmanship on complex jobs: reviewers consistently praise thorough diagnostics and repairs, including water heater cleaning, fixture replacement, and multi-system troubleshooting.
2 cited reviews
“Owen & Ed did a great job solving my problem.”
“Handle all issues within an hour, saved time and money.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication: 3 reviews mention plumbers explaining work and processes in understandable terms.
2 cited reviews
“Handle all issues within an hour, saved time and money.”
“Roberts charged $1,000 less than competitor estimate.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Diagnostic misses on recurring complaints: one reviewer reports the plumber did not fully troubleshoot alternative causes of discolored water (orange/yellow tint), jumping to extended water heater flushing instead. With only 5 reviews, this single instance warrants attention.
Cited in 1 of the 5 reviews we analyzed.
Hourly billing opacity on diagnostic-heavy jobs: one reviewer paid $802 for 5 hours of water heater flushing that didn't resolve the issue, expressing frustration that limited troubleshooting of alternative causes occurred despite the high bill.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have orange/ yellow water in bath tubs. Cost with Roberts was $802 because they charge by the hour. The solution was to flush water heater for five hours, which they advised could take a while. Water heater is ~five years old. They should’ve troubleshot other areas that could cause this problem especially at that price. I used them a long time ago and while expensive they used to fix my plumbing problems and …”
Positive
“Owen & Ed did a great job solving my problem. City changed out all meters at street. My house is the last in line and changing all meters put dirt and sand in the water. This caused dirt and sand to settle in my hot water heaters and all fixture filters in house to fill with dirt impairing water flow. Extremely pipe hammer also damaged 3 fixtures requiring replacement. Owen and Ed did a great job diagnosing the …”
“Owen and Daniel were able to handle all of our issues within an hour! They saved us a lot of time and money. They fixed a temperature problem in two showers and a water pressure in another. They listened and addressed all of our concerns during their visit and did a great job of explaining their concerns in a way that made sense to us. Thank you both!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 49 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2025.
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Find plumbers near you
Roberts Plumbing, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Gainesville · Talmo · Dawsonville · Dahlonega