Roberts Plumbing, Inc.
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Confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Diagnostic misses on recurring complaints: one reviewer reports the plumber did not fully troubleshoot alternative causes of discolored water (orange/yellow tint), jumping to extended water heater flushing instead. With only 5 reviews, this single instance warrants attention.
Trust Score: 0/100 · Based on 49 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 49 Reviews Tell Us
Emergency Response
Emergency and same-day calls
What To Watch Out For
Hourly billing opacity on diagnostic-heavy jobs: one reviewer paid $802 for 5 hours of water heater flushing that didn't resolve the issue, expressing frustration that limited troubleshooting of alternative causes occurred despite the high bill.
Diagnostic misses on recurring complaints: one reviewer reports the plumber did not fully troubleshoot alternative causes of discolored water (orange/yellow tint), jumping to extended water heater flushing instead. With only 5 reviews, this single instance warrants attention.
Quality & Professionalism
Quality workmanship on complex jobs: reviewers consistently praise thorough diagnostics and repairs, including water heater cleaning, fixture replacement, and multi-system troubleshooting.
Communication
Exceptional emergency responsiveness: multiple reviewers report issues resolved within an hour, with one specifically praising same-day handling of multiple fixture problems.
Clear communication: 3 reviews mention plumbers explaining work and processes in understandable terms.
Pricing
Pricing advantage over competitors: 2 of 5 reviews specifically note Roberts undercut competitor estimates by $1,000+.
Customer reviews
Reviews from Google, Yelp & more
Owen & Ed did a great job solving my problem. City changed out all meters at street. My house is the last in line and changing all meters put dirt and sand in the water. This caused dirt and sand to settle in my hot water heaters and all fixture filters in house to fill with dirt impairing water flow. Extremely pipe hammer also damaged 3 fixtures requiring replacement. Owen and Ed did a great job diagnosing the problem, getting water heaters drained and cleaned out, all fixtures cleaned out and replacing damaged fixtures. They were punctual, stayed with it until job was complete and at a very fair price. I highly recommend Roberts for all of your plumbing needs. I have used them multiple times. Great experience every time.
Owen and Daniel were able to handle all of our issues within an hour! They saved us a lot of time and money. They fixed a temperature problem in two showers and a water pressure in another. They listened and addressed all of our concerns during their visit and did a great job of explaining their concerns in a way that made sense to us. Thank you both!
Roberts Plumbing out of Braselton is fantastic. We have used them for several years now, but today was just the best service and price ever!! Owen and Chad came to replace a 20 year old water heater and repair two leaking toilets and two leaking showers. I had already gotten another estimate that was well over $1,000 more than what Robert’s charged me. Plus Owen and Chad were just so pleasant to work with. They explained everything so that I could understand the processes and all they entailed. I will always be a loyal Robert’s Plumbing customer!!!
I have orange/ yellow water in bath tubs. Cost with Roberts was $802 because they charge by the hour. The solution was to flush water heater for five hours, which they advised could take a while. Water heater is ~five years old. They should’ve troubleshot other areas that could cause this problem especially at that price. I used them a long time ago and while expensive they used to fix my plumbing problems and I trusted them. Unfortunately this go around they didn’t fix my problem & it was expensive. Very disappointing. I won’t be using them again.
Hello, We had Roberts plumbing replace 3 outdated toilets and several others smaller jobs including replacing supply lines, installing sinks. Owen was the lead plumber on call for this service, and he was great. He is extremely productive, efficient and informative. I was a little nervous at first paying hourly rates, but with him, not at all. He is quick and professional. I would highly recommend Roberts plumbing with Owen as your plumber. Also, I want to give a second to recognize Brittany at the office as well; as I said before, I was nervous to pay hourly rates, but she too put my mind to ease after speaking with her about what work I needed done and the estimated time. I will use them for my future plumbing needs. Quality is always the most important aspect of any install for me, but when you have quality with reasonable pricing, it's a win win! Thank you! Diane and Josh
Business details
Service area
Based in Gainesville. Serves 5 nearby cities within 20 miles:
Roberts Plumbing, Inc.